XLN Reviews

Name: XLN
Rating: 2.10

2.1 Rating 427 Reviews

27 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

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“This is by far the worst company I have ever dealt with in all my 28 years in Business. Rep came around in April promising everything landline, broadband at £27.95 per month and a handset, as I was out of contract I thought I would give them a go, I so wish I hadn't. It is now June and so far we have been sent no router, hub or handset just an engineer who for some reason went to the exchange and changed our number as he could not find our DP box, since then we have had to get another engineer around to fix this and they could not believe what he had done he had created a bloody mess. We were charged a first bill of £36 by these clowns and I have just seen the recent bill from them is £104 plus for 3 landlines!!!! We have one we don't even have internet from them as they haven't sent any equipment out. So I phoned my previous supplier only to be told you have not been switched you are still with us and I set new deal up with them who promised everything would be sent. This was sent next day and I have set it all up myself they even sent me new phone handsets. I have now cancelled Direct Debit to XLN as they were never in charge of my lines or broadband at any time and trying to phone them is useless as no one ever answers. I have also opened a case with RESOLVER against them and spoken to the Small Business Bureau as XLN were charging me for an account they didn't have and according to my rights I am able to cancel at anytime if the supplier has not set up what was agreed and I think 2 months is more than long enough, or much too long to change over landline and internet. No doubt they will get hold of me shortly when they see DD has been cancelled. I will also be looking for my first payment returned as they just seem to charge what they like set up an apparent account let you log in but at no time were they actually my suppliers. Apparently this used to be a very good company so the top management need to sort this shambles out. If I could give less stars I would. Luckily I kept all paperwork and screenshots from the Rep of what was promised plus the price and now am just awaiting email to say my account has been cancelled with no charge to my Business plus a return of the first payment we made. An absolute nightmare from the start.”

Helpful Report

Posted 2 years ago

“No 1 cheaters, they have stupid policies when I told them that I am transferring my line with another provider when my contract end Bud they said you can’t notify before one month and we can’t accept. This is so stupid because when the contract end I am leaving doses not matter”

Helpful Report

Posted 3 years ago

“Business beware when transferring from bt cloud to cln They promise the earth and diver nothing The sales person quoted me 32.99 the reality is 45.99 No handset unless you pay extra Dreadful customer service Also on transferring my business number they completely changed the format making it very difficult snd costly to transfer to another provider even when tge contract is up BUSINESS BEWARE”

Helpful Report

Posted 3 years ago

“I have had my router of XNL and it never worked. I phoned the company up and explained what was going on. They spoke to me and explained everything about what to do. So done that. But still not working. They said they were going to send me another one. But never happened. So I'll be leaving them.”

Helpful Report

Posted 3 years ago

“simply the worst company i dealt with in my life . just avoid. they are scammers.”

Helpful Report

Posted 3 years ago

“Very very terrible company Oder 2 month engine come do not things , my shop open no internet can’t do anything, very very bad , ask me waiting again , don’t know how long , if don’t know how to go business better stop it , very bad company in the world, anyone please read reviews don’t go this company”

Helpful Report

Posted 3 years ago

“Very very disappointing service. Talked a good talk to sign us up, but very very poor broadband connection, well short of what we had previously with PlusNet. We were promised superfast within 24 hours, but 5 days later, a poor broadband offering. Would definitely not have used XLN if we'd know how poor the service was. UPDATE: 6 weeks on and still appalling broadband service. XLN have two speeds at doing anything....dead slow & stop. Avoid this company at ALL costs. FURTHER UPDATE: Told today we are being upgraded to Superfast Broadband, but, its going to take TWO MORE WEEKS. That's EIGHT WEEKS to achieve what we've wanted from day one! Unbelievably pathetic 😡”

Helpful Report

Posted 3 years ago

“Even 1 star to much this company I was gonna give -100 star but no option worse company ever service is rubbish to many hidden charge when they make contact they said 28.99 first bill they taking from My account 121.40 my tariff was unlimited calls unlimited Internet even I don't make phone call or download I did cancel direct debit not recommended at all not don't use them”

Helpful Report

Posted 3 years ago

“A friend of mine has an account with you and he told me you are The worst company ever Terrible network every day with another excuse and then when I want to cancel, they wanna charge over £500 cancellation fee, all this when I am not getting the service at what I am paying for. Would not recommend to anyone!!!”

Helpful Report

Posted 3 years ago

“Constantly upping costs - when we tried to move had threatening letters outlining costs we;d have to pay even though being out of contract - service was average at best with slower speeds than other providers.”

Helpful Report

Posted 3 years ago

“Very disappointed with XLN , couple of times having issues with broadband and phone line. Taking ages to fix the problem, cancelling already arranged appointments multiple times. Leaving my business days and day with no service, which reflects on my customers. Totally disappointed. Not happy at all . Unreliable engineer service”

Helpful Report

Posted 3 years ago

“Very very disappointed with XLN. Unreliable service and engineers working with , who doesn’t attend their appointments . Last minutes cancel appointments . Very often having an issue with broadband and they do not respond quickly to sort it out. Raising prices while still in contract. Horrible”

Helpful Report

Posted 3 years ago

“Is over charging all the times everyone shuld be careful to this company they very rough Company”

Helpful Report

Posted 4 years ago

“Lost broadband on my business line no cameras no ability to charge customers unable to make contact with anybody apart from if I wanted to open a new account surprise surprise avoid”

Helpful Report

Posted 4 years ago

“Keep on overcharging my account, at one point they overcharged me by £400 and it took 2 months to get a refund!”

Helpful Report

Posted 4 years ago

“I REGRET ever signing up with this dodgy company, no response when there is an issue, staff are unhelpful, aggressive and repetitive. If you're thinking of going with XLN. THINK AGAIN”

Helpful Report

Posted 4 years ago

“Nightmare of a company to deal with’ I’m having to close my 1 shop & so I need to cancel all my utilities & this is the only company that will not take a landlord letter as proof’ although I will not cease trading as everything will be moved to my other shop they want proof from company house’ HMRC’ proof of liquidation’ disgusting way to treat customers”

Helpful Report

Posted 4 years ago

“Very poor service, business phone was out of action and was promised a call divert within 5 hours, did this happen? Of course not. Many phones calls and 5 days later our phone was diverted. Our internet is still down after almost 2 weeks. The assistance you get is almost sub zero, you never get a call back or an update. Simply one of the worst customer relationships that I have experienced. I will be upscaling this to a formal complaint which is a required stage of procedure before an official complaint to the ombudsman.”

Helpful Report

Posted 4 years ago

“Think Before you sign up, if I could give zero stars I would. Once you sign up you can’t cancel without big cancellation fee doesn’t matter if you sign up one hour ago or your contract expires. I was with this scam company for 4 years and for two weeks ago I had problems with card machine first they told me problem it is a battery and I must pay my self for it I did but still not working second they told me problem it is the power line and I change it still not working then he told me if you sign another two year contract we send you a new card machine and this one is very advanced and new in the market but when I received it that was a very old model and not even wireless I was with this scam company for 4 years and my old machine was wireless. Another thing is that even if your contact is expired and you give them your one months notice still you can’t leave them without a big cancellation fee .”

Helpful Report

Posted 4 years ago

“I was with XLN for 3 years, at the start, the price was OK, after 1 year, they increased the monthly fee and after another year the price reached 58£ . All the time they attacked me aggressively with calls regarding moving my home broadband to XLN, I requested them very politely a few times to remove my phone number from their list, finally, I had to block their number because they called again and again. The broadband service wasn't bad but nothing special for such a high price and that customer service, awful! Today I was told, that I won't be charged any fee, hopefully it is true”

Helpful Report

Posted 4 years ago

XLN is rated 2.1 based on 427 reviews