XLN Reviews

Name: XLN
Rating: 2.12

2.1 Rating 419 Reviews

28 %

of reviewers recommend XLN

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Metrics

2.1

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

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“A friend of mine has an account with you and he told me you are The worst company ever Terrible network every day with another excuse and then when I want to cancel, they wanna charge over £500 cancellation fee, all this when I am not getting the service at what I am paying for. Would not recommend to anyone!!!”

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Posted 3 years ago

“Constantly upping costs - when we tried to move had threatening letters outlining costs we;d have to pay even though being out of contract - service was average at best with slower speeds than other providers.”

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Posted 3 years ago

“Very disappointed with XLN , couple of times having issues with broadband and phone line. Taking ages to fix the problem, cancelling already arranged appointments multiple times. Leaving my business days and day with no service, which reflects on my customers. Totally disappointed. Not happy at all . Unreliable engineer service”

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Posted 3 years ago

“Very very disappointed with XLN. Unreliable service and engineers working with , who doesn’t attend their appointments . Last minutes cancel appointments . Very often having an issue with broadband and they do not respond quickly to sort it out. Raising prices while still in contract. Horrible”

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Posted 3 years ago

“Is over charging all the times everyone shuld be careful to this company they very rough Company”

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Posted 3 years ago

“Lost broadband on my business line no cameras no ability to charge customers unable to make contact with anybody apart from if I wanted to open a new account surprise surprise avoid”

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Posted 3 years ago

“Keep on overcharging my account, at one point they overcharged me by £400 and it took 2 months to get a refund!”

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Posted 3 years ago

“I REGRET ever signing up with this dodgy company, no response when there is an issue, staff are unhelpful, aggressive and repetitive. If you're thinking of going with XLN. THINK AGAIN”

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Posted 3 years ago

“Nightmare of a company to deal with’ I’m having to close my 1 shop & so I need to cancel all my utilities & this is the only company that will not take a landlord letter as proof’ although I will not cease trading as everything will be moved to my other shop they want proof from company house’ HMRC’ proof of liquidation’ disgusting way to treat customers”

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Posted 3 years ago

“Very poor service, business phone was out of action and was promised a call divert within 5 hours, did this happen? Of course not. Many phones calls and 5 days later our phone was diverted. Our internet is still down after almost 2 weeks. The assistance you get is almost sub zero, you never get a call back or an update. Simply one of the worst customer relationships that I have experienced. I will be upscaling this to a formal complaint which is a required stage of procedure before an official complaint to the ombudsman.”

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Posted 3 years ago

“Think Before you sign up, if I could give zero stars I would. Once you sign up you can’t cancel without big cancellation fee doesn’t matter if you sign up one hour ago or your contract expires. I was with this scam company for 4 years and for two weeks ago I had problems with card machine first they told me problem it is a battery and I must pay my self for it I did but still not working second they told me problem it is the power line and I change it still not working then he told me if you sign another two year contract we send you a new card machine and this one is very advanced and new in the market but when I received it that was a very old model and not even wireless I was with this scam company for 4 years and my old machine was wireless. Another thing is that even if your contact is expired and you give them your one months notice still you can’t leave them without a big cancellation fee .”

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Posted 3 years ago

“I was with XLN for 3 years, at the start, the price was OK, after 1 year, they increased the monthly fee and after another year the price reached 58£ . All the time they attacked me aggressively with calls regarding moving my home broadband to XLN, I requested them very politely a few times to remove my phone number from their list, finally, I had to block their number because they called again and again. The broadband service wasn't bad but nothing special for such a high price and that customer service, awful! Today I was told, that I won't be charged any fee, hopefully it is true”

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Posted 3 years ago

“If I could give zero stars I would. Since joining XLN we have had one problem after another. The communication between members of the company is non existent and they seem completely incapable of making a record of what has been discussed. I would advise getting everything in writing, though apparently when I asked for proof of payment through email I was told that they were unable to send me an email to confirm the payment. Ridiculous. We have been sent final demands for payments we were unaware of. They have tried to make us pay for a service we haven't even had. Make us pay nearly £500 in fees for leaving them when the reason we were leaving was because they couldn't offer us a service otherwise we would have stayed. Money grabbing and don't care about the customer. The service we have received is shocking. I am hoping we have finally seen the back of them.”

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Posted 4 years ago

“THINK BEFORE YOU SIGN UP...... Once you're using their services you can't cancel without big cancelation charges than your full contract left to pay like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £27 + vat each they managed to bill us £129 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.”

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Posted 4 years ago

“Very bad services and charges, avoid this company”

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Posted 4 years ago

“Average service, speed of the line could be improved, BUT watch out for their HIDDEN charges...”

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Posted 4 years ago

“About as understanding as a house brick”

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Posted 4 years ago

“Appalling company to deal with, the list of problems ive had with this company is a long one, if i had been a business which soley relied on e-commerce it would have been killed by poor service, tech support, and a roller coaster pricing system if your a small business AVOID AT ALL COSTS............Minus stars should be applicable”

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Posted 4 years ago

“First of all I think these people that gave XLN 5 stars, must either be friends or family, more likely work for them. This company is a real cowboy outfit there's so much to complain about, but for now my new main issue, is that I've just lost over £239 through their useless terminal. All due to a faulty machine. I phoned the technical department while the customer was here, but technical help is non existent. After you go through the multitude of questions all with options 1-4, you then get told to wait in a que, but there's no mention of where you are in that que ( after 10 minutes my customers said they'll leave it, won't be back until the end of August). During my third call to XLN, I phoned the out of hours, on another line, because I was so frustrated I asked them to listen to their so called technical support response which was just a recorded message saying the same things over and over again. I also asked if I was being charged for all these calls and was told by Kirsten I might be, some 300 numbers you have to pay for. I told her it was ridicules who was going to compensate me for my lose of sales. How can anyone run a business with faulty equipment and no technical support. She said she'd pass it onto the correct department. Meanwhile I'm left waiting, not knowing when or if they'll get back to me. All the while running the risk of losing more and more money. The majority of my customers pay by card, are not all local, just passing through and many have a long way to travel. I think what I'm going to do now is use another card provider. I know its going to cost me more money but I can't afford to keep losing sales. I will also be having a chat with the ombudsman to see if he can help.”

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Posted 4 years ago

“where do you start with this company ,looking through the reviews it looks like they wright there own when they have to many bad reviews hahaha sounds like abbie was a busy girl today ,,in short they are rubbish ive had so many problems with this company internet constantly dropping out phoning them 3/4 times a day all you get is all the excuses ,its your router is your line its this its that our card machine would only work i would honistly say 40% of the time ,on a busy night that helps nobody ,well ive said my piece lets see if abbie gets some well dones.”

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Posted 4 years ago

XLN is rated 2.1 based on 419 reviews