XLN Reviews

Name: XLN
Rating: 2.14

2.1 Rating 409 Reviews

28 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 409 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service”

Helpful Report

Posted 5 months ago

“Have you fallen victim to an online investment scam or had your money or Bitcoin stolen? Share your story with Mrs Bruce Nora and get the help you need. I guarantee that your funds or Bitcoin can be fully recovered. Contact: Email: b__r__u__c__e__n__o__r__a__254__(A__T)g__m__a__i__l.__c__o__m WhatsApp: +1 (318) 319-4620.”

Helpful Report

Posted 5 months ago

“They are scammers, decided to go with a another supplier ( I was out of contract ) they sent me an email saying" I owed them £299.00, for early contract ending, £250.00, for cancellation of broad band, £250.00, for cancellation of telephone line and £99.00 for router) what a bunch of thieves. Glad to see the back of them.”

Helpful Report

Posted 5 months ago

“The customer service we have received over the past week has been nothing short of shocking. I have been on hold on the phone lines three separate times over an hour with no response. The online chat agents replied with a one word answer and ended the chat and the agent who signed us up told us to email her over a week ago, has not responded and when asked when we would receive an update the best response she could come up with was "dont know". She has since ignored all emails and messages. Our bill has increased from an initial charge of £43 and has now steadily rose month upon month to over £70 with no explanation. The invoices show no additional service charges and to try and talk to someone about the above has been pretty impossible. The agent was very nice when initially signing us up and within the first month very helpful. When a real issue arrives we have been more than disappointed in the service and this not a company i would recommend to any small business that wants to get issues resolved quickly rather than waste time back and forth with people who are not interested in helping. Over a week later after multiple emails and messages we STILL have received no call back or even an answer to an email.”

Helpful Report

Posted 5 months ago

“Relentlessly trying to add extras which you then have to contact them to undo. Ridiculously poor customer service, waited over an hour to speak to them on one occasion. 3 months to take over from Plusnet. Trying to leave them, post back their router and then receive a revised contract. Hopeless. To add, same for both home address and my workshop with contract change letter after sending their routers back. Suggested I wanted a new land-line provider and keep their broadband for an extra £3+vat. As if. I wouldn't recommend them to my worst enemy😕”

Helpful Report

Posted 5 months ago

“Totally scam don’t use them they overcharge me”

Helpful Report

Posted 5 months ago

“Stay away from scam..”

Helpful Report

Posted 5 months ago

“I have cancelled their line in December and it is changed to Sky Business. XLN have billed me in January as well. I am now on the call and call connected to advisor in 10 minutes and asked the question can you check the status on my telephone number, he said let me check, now he put me on hold for more than 30 minutes. Shameful , don’t sign up to XLN. I have been with XLN for more than 6 years. They are awful”

Helpful Report

Posted 5 months ago

“total scammers AVOID at all costs - even now years after I escaped from their massive bills they call me up now and again, despite me asking to be deleted time and time again”

Helpful Report

Posted 5 months ago

“I spoke to one of the agent . My boss is on holiday and am the manager for f the shop . So here is my story I rang them and snd mention shop name postcode and ac number I told them am the manager of the business all I ask them just solve the issue . I kept disconnecting the Wi-Fi it’s been over two days and still it’s happening.the lady I spoke to her name is ELIZA.she said she can’t speak to me as am not owner of the business but I requested her my boss is on holiday and am the manager of the business all I need from u just to solve the Wi-Fi connection issue she just refused me and we just having loss our business in two days as it a takeaway and mainly online business.pms don’t use XLN ITS A TRASH. They always have this kind of problem”

Helpful Report

Posted 5 months ago

“In an age where customer service can make or break a company, the importance of effective communication has never been more pronounced. A recent incident involving a letter from the communications company, XLN, dated January 3, 2025, highlights the potential pitfalls of failing to adhere to these standards. The letter in question addressed an overdue payment of £19.74, but the tone and content of the correspondence raised serious concerns for the recipient. Expressed his frustration not only with the overdue payment demand but also with the manner in which it was presented. The letter was described as a "final reminder," which he found to be rude and offensive. This sentiment is understandable given that telephone line is reportedly not connected or live, meaning that any billing or payment-related communications would be rendered moot. Adding to the confusion is the fact that he claims to have never received any previous reminders regarding this payment. This situation underscores several critical aspects of customer service that communications companies—and indeed all businesses—must prioritize. First and foremost is the need for accuracy. In this case, the assumption that he was late on a payment for a service that was not operational is not only misleading but raises questions about the company's billing practices. Before sending any form of communication regarding overdue payments, companies must confirm the current status of the account in question. Moreover, tone is a crucial element in customer correspondence. A letter that conveys urgency and frustration can further alienate a customer, particularly when they feel unjustly treated. Businesses should strive to adopt a more empathetic approach, particularly in situations that could be easily misunderstood. Clear, polite, and professional language can go a long way in preserving the relationship between the company and its customers, even in challenging situations. Another important factor in customer service is transparency and communication throughout the billing process. For to claim he had never received a previous reminder raises a significant concern about the effectiveness of XLN’s notification system. An absence of communication can lead to confusion, distrust, and ultimately, customer churn. It is vital for companies to ensure that their customers are well-informed about their accounts and any actions they may need to take. Finally, the context of the industry should also be considered. As a communications company, XLN is expected to set a high standard for customer interactions, as they are in the business of facilitating communication. When a customer feels dismissed or offended, it reflects poorly on the company's commitment to service and reliability. In conclusion, the letter sent serves as a cautionary tale about the importance of effective communication in customer service. Businesses must ensure accuracy in their records, adopt a considerate tone in their correspondence, and maintain transparency with their customers to foster trust and loyalty. XLN has an opportunity to rectify this situation and demonstrate its commitment to better service by addressing Joanne’s concerns directly and taking steps to improve their communication practices moving forward. Ultimately, every interaction is an opportunity to build or damage a relationship—businesses should choose wisely.”

Helpful Report

Posted 5 months ago

“Everything went wrong with the company, service quality, price and they even did not free the line for a new supplier, charging 6 months for a service that we did not use. Scam! Avoid!”

Helpful Report

Posted 5 months ago

“Total scam of a company plz don’t use”

Helpful Report

Posted 5 months ago

“A member of staff called me said the internet was great quality but it wasn’t as they said it to be but it’s a scam DO NOT BUY they charge you for repairs and maintenance they charge us for cancellation we are a small business we relay on the internet”

Helpful Report

Posted 6 months ago

“Scam company who are continuing to charge my husband who has had to change his number changed. He is going to trading standards I have never seen such despicable 'customer service'. I would give -100 stars if I could. This 'company' does not deserve to exist.”

Helpful Report

Posted 6 months ago

“If I could give less than one star, I would. I signed up with XLN when I first opened my business studio, drawn in by their impressive sales team. Unfortunately, my experience has been a nightmare. First, the internet service was terrible. But what was worse were the hidden charges. Shortly after signing up, I noticed I was being charged more than the agreed amount. When I called, they refunded one charge but not the others. They stopped the hidden fees for a month, only to resume them again. When I called to complain, they said they couldn't refund the charges. I told them I wanted to cancel, and they assured me I could switch to another provider without needing to contact them directly, as they would be notified. I switched providers, believing the issue was resolved. Five months later, I discovered XLN had continued charging my account. When I called again, they claimed they hadn't been notified of the switch. I asked them to cancel the contract, which they confirmed they did. Yet, the charges continued. Despite their promise to refund the payments taken after cancellation, almost a year has passed, and I have yet to receive any refund. The icing on the cake? This morning, I received an email from a debt collection agency (CARS) claiming I owe XLN nearly £100. A fantastic way to start the day! If you're considering XLN, I strongly advise against it. Don’t be fooled by their promises. Since switching to Vodafone, their team mentioned it’s not uncommon for XLN customers to face similar issues – including unauthorized charges even after switching providers. Stay far away from this company.”

Helpful Report

Posted 6 months ago

“XLN ARE THE WORST! Very close to being a scam Fast to sign you on. Never there to support you. Also miss-selling tactics & hidden charges. Let’s start with the tech support. There is no email for the tech support department. Our phone hasn’t been working since June it’s now December. 6 months later and they’ve still not resolved anything We can’t hear customers & they can’t hear us properly. Then on top of that the phone it’s self freezes. We’ve been trying to speak to the tech support to sort this out. However there is no email for the team. When you call you get put on a hold line for hours. Then every time around 10-15 minutes in to the call it suddenly disconnects. They don’t call you back. You then have to go back in to a Que again for hour or longer. However when you refuse to pay them there credit control team can happily contact you for your money. Let’s talk about the sales. Firstly when they first sign you on. They gave us a price however the invoice never matched the original price. We then spoke to the team they told us that there were other hidden charges. The price we were originally quoted was actually different. Although we’ve not been using there services they are still invoicing us claiming we are stuck in a contract. Although the phone line doesn’t work correctly they want the full money but don’t want to fix the issues. Avoid this company they don’t care about us. They are sharks almost like a scam. They don’t don’t deserve to be in the industry.”

Helpful Report

Posted 6 months ago

“I am struggling to give even one start review. We have had the account for a couple of weeks and I have already served notice of my intention to leave at the earliest possible time. Zero technical support on set up, dodgy financial practice in billing, charge £9.00 per month to pay by CC. Dont touch this outfit with a barge pole I wish I stayed with Talk Talk.”

Helpful Report

Posted 6 months ago

“DIABOLICAL COMPANY. I signed up £22.49 per month. Advertised at £17.99 per month,I joined as it was still a bit cheaper, I have NEVER been able to access their app to view statements, I have had "additional charges" applied constantly these were explained as a care package, an insurance package and recently a care plan, in October I rang to ask how much I will be charged for November as I did not want anything extra charged, however I was charged an extra £8.78, when i rang my explanation above was ignored they said they would refund £5 but not £8.78, I never got it, the agents in my opinion are trained to confuse customers, the system for generating invoices are very confusing,the speed I slow and often freezes, I was never told of an increase but have had two, i was told I was informed via the app which again I explained I can't access it, I was told it is not their fault that I can't access it but in my opinion it is their responsibility to supply and app that works or send the invoice by post. There is so much more I just don't have energy, another customer wrote that this company has effected his mental health, well it's doing the same to me..AVOID AVOID AVOID...PLEASE LISTEN...there are so many better companies. I have also seen where one person went to the ombudsman, won but they still charged more money !!!”

Helpful Report

Posted 6 months ago

“Somebody there definitely gives out customer data to outsiders. When we signed up, we started getting scam and sales calls. This continued for months. Had an internet problem and filed a complaint. Again started getting calls within minutes from people claiming to be from Xln and calling about internet problem and asking details.”

Helpful Report

Posted 6 months ago

XLN is rated 2.1 based on 409 reviews