XLN Reviews

Name: XLN
Rating: 2.14

2.1 Rating 409 Reviews

28 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 409 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please stay away from this crowd I signed up for fibre. 2 months later no fibre and no internet. They have told me openreach should be able to fit fibre but no fttp. I tried to esculate this to a manager and the manager does not take inbound calls. Wonder why ? Today I spoke to james in the provisioning team and victor in sales. Both useless. Stay away. Stay away stay away 2 month and no broadband yet my account is still being charged. My Xln account number is 4496916. Xln said they cannot find my account details. Hopeless”

Helpful Report

Posted 6 months ago

“Absolutely shocking company to deal with Started out paying £30 ended up at £63 for phone line and broadband that didn’t work very well kept dropping out all day Waited out the 18 months tried to leave to another company they couldn’t port it as they didn’t recognize XLN or daisy as it’s now owned by so had to email and wait another month and pay another month , have jay had an email saying sorry you want to cancel your phone line we will be putting up your broadband charges as it’s no longer discounted Completely ignoring my calls and emails to end my service with them Shocking company shocking service 40 minutes is a speedy response on a phone line”

Helpful Report

Posted 6 months ago

“Absolute nightmare of a company to deal with. Told me that I could transfer email and phone number to them and they would manage everything for me. Lost all my email contacts and addresses and nearly lost my business because of this. I was also promised a digital telephone set 6 weeks ago and still never received it. Caused a lot more of stress and nearly put me to the brink of a nervous breakdown.”

Helpful Report

Posted 7 months ago

“My experience with this broker was incredibly distressing. They held my funds for an extended period, causing significant anxiety and frustration. I felt powerless as my attempts to withdraw my money were consistently blocked. The stress of not knowing if I would ever see my capital back again weighed heavily on me. Thankfully, Mrs. Rose Hoover and her teams stepped in and provided the support I desperately needed. Their team was instrumental in navigating the complexities of my situation, ultimately helping me retrieve my funds. While I’m grateful for their assistance, the negative experience with this broker still lingers in my mind, reminding me of the challenges I faced, if you are a victim of scam just like myself I boldly recommend you to Mrs. Rose Hoover via:.. Email:: rose--hoover--90--{A-T}--gmail--com WhatsApp:: +1 ( 301 ) …409... ….2753...…. I will guarantee you a 100% successful recovery rate process. They are legit and reliable.”

Helpful Report

Posted 7 months ago

““Be Careful of Hidden Charges and False Promises I’d really warn anyone thinking about signing up with XLN Telecom. My experience was full of unexpected fees and broken promises. They charged me for insurance that I hadn't agreed. Charged connection fees that were not mentioned at sign up. Promised discount vouchers by sales person that never materialised.”

Helpful Report

Posted 7 months ago

“I’ve been an XLN customer for over 10 years, and I can honestly say that in all my years in business, I have never encountered such poor service. The customer care is practically non-existent. They never return calls when promised, and if you have an issue, you can easily wait over half an hour to speak to someone. The lack of communication between their teams is unbelievable. This is, without a doubt, the worst company I have ever had to deal with. I strongly advise avoiding this company at all costs”

Helpful Report

Posted 7 months ago

“This is the worse service.not good for business.i got line from last 4weeks.they give my brodbend line but phone line not active.i ring then at lest 20 times but every time they said its gone be fix within 24 hours.but still same problem.not good for any business.”

Helpful Report

Posted 7 months ago

“Avoid this terrible compnay. Frustrating to leave, they keep sending bills even though numbers have been transferred. They keep transferring calls from one department to the other. Hell on earth.....”

Helpful Report

Posted 7 months ago

“Very bad customer service more than 40 hours. My Internet down there, not fix no one answered properly”

Helpful Report

Posted 7 months ago

“I experienced extremely poor service. When I called, I was told to email instead. After emailing, I was directed to chat support. When I attempted to reach them via chat, the wait times were hours long. This process wasted my time and caused unnecessary frustration.”

Helpful Report

Posted 7 months ago

“BIG SCAMMING COMPANIE BE AWARE!!! “Be Careful of Hidden Charges and False Promises I’d really warn anyone thinking about signing up with XLN Telecom. My experience was full of unexpected fees and broken promises. They charged me for insurance that I never agreed to, and when my contract was ending, they didn’t even bother to notify me. No call, no email – nothing. Instead, I got hit with extra charges out of nowhere. BIG SCAMMERS!!!! Their customer service has been awful. Every time I tried to get help, I was either put on hold for ages or just passed around without any real answers. It’s clear they’re more interested in squeezing money out of customers than providing good service. Was also miss led by there adviser that I am fully paid and after 3 months I was sent invoices for £171 after 3 months of closing account. The lady (HAMDA) on the phone was rude when I said I shouldn't be receiving this bill as I spoke to your colleague her reply was then you should clear your payments. In the end some how she managed to reduce the bill to £69. Please be very careful if you’re considering XLN. I wish I had known this before signing up – I definitely wouldn’t recommend them to anyone. I have had identical experience as the above review. When I asked for the money back they stopped the charges but refused to pay back what they took. I asked to stop the service. Then they threatened me with cancellation charges of approximately 500 I am going to complain to trading standards. They don't seem to care when I said to them. Let's see what happens”

Helpful Report

Posted 7 months ago

“**Beware of Hidden Fees and False Promises** "I’d caution anyone considering XLN Telecom. I faced unexpected charges, including insurance I never agreed to, and no notice when my contract ended—just surprise fees. Customer service was unhelpful, with endless hold times and no real answers. They seem more focused on profits than service. I wish I’d known before signing up. I wouldn’t recommend XLN to anyone."”

Helpful Report

Posted 7 months ago

“I had a profoundly negative experience with a fraudulent company that prevented me from accessing my funds, even after I had paid a considerable sum in liquidation taxes. Fortunately, COVSECLTD*COM came to my aid and helped me retrieve my lost assets.”

Helpful Report

Posted 7 months ago

“Shared my data unlawfully with a collection agency, when in fact I was not in debt with them. Charge amounts greater than agreed to direct debits and when you cancel a DD they start slapping on a load of charges. Go elsewhere, these guys are a terrible company.”

Helpful Report

Posted 8 months ago

“Be Careful of Hidden Charges and False Promises I’d really warn anyone thinking about signing up with XLN Telecom. My experience has been full of unexpected fees and broken promises. They charged me for insurance that I never agreed to, and when my contract was ending, they didn’t even bother to notify me. No call, no email – nothing. Instead, I got hit with extra charges out of nowhere. Their customer service has been awful. Every time I tried to get help, I was either put on hold for ages or just passed around without any real answers. It’s clear they’re more interested in squeezing money out of customers than providing good service. Please be very careful if you’re considering XLN. I wish I had known this before signing up – I definitely wouldn’t recommend them to anyone.”

Helpful Report

Posted 8 months ago

“It is one of the most occupied and looting tin and most impersonal in the world of England”

Helpful Report

Posted 8 months ago

“The wifi is okay bit the invoices are always wrong. Don't believe a word the sales people offer you. Three months on, I am still trying to get reimbursed for the early termination fee charged by my previous internet provider. I signed up to £19.95/month then by month 3 they had added extra's to take the bill to £32. They keep adding on extra's that I haven't agree to and never refund the full amount that has been charged. I wish I had seen these reviews before signing up to XLN.”

Helpful Report

Posted 8 months ago

“Worse company in the world. Even I can’t give one star”

Helpful Report

Posted 8 months ago

“The call time to get through to connections is exceptionally long. I gave up after 1 hour 15 minutes and another 50 minutes. This was to correct an address error made by the salesperson. When I asked to put in a complaint, they wanted to know my resolution: uhm, reduce the call waiting time! and ensure that customer service operators are trained. to ensure the full correct address is put in. They said that wasn't possible. I had to persuade customer service to take this seriously, and for them to put in the complaint! Really not sure I can put with this. so will be cancelling my order.”

Helpful Report

Posted 8 months ago

“I am extremely disappointed with this company. Despite cancelling within the 14-day cooling-off period, I was still unfairly charged £513. After attempting to resolve the issue with the company, including contacting the CEO, I received little to no help. This entire situation has caused me a great deal of stress and has severely affected my mental health. It’s clear that this company is more focused on taking advantage of its customers than providing honest, fair service. As a small business owner, I expected better support, but instead, I was left feeling ripped off. I will be pursuing legal action and would advise others to be cautious when dealing with this company.”

Helpful Report

Posted 8 months ago

XLN is rated 2.1 based on 409 reviews