XLN Reviews

Name: XLN
Rating: 2.14

2.1 Rating 409 Reviews

28 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.1

Based on 409 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service representitive, Milan, answered all my questions and helped me with my query quickly and efficiently. The service I received was fantastic. Thank you”

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Posted 5 years ago

“Prompt reply to calls & email. Explained satisfactorily my query”

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Posted 5 years ago

“attentive and helpful customer service. much appreciated”

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Posted 5 years ago

“Quick easy support from from broadband team had me back up and online in 10 minutes”

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Posted 5 years ago

“Broadband faults team were superb they talked me through all the options available and even offered to talk me through hotspotting my phone so I would have some service Great work”

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Posted 5 years ago

“very good and kind customer service”

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Posted 5 years ago

“Very helpful got my issue sorted”

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Posted 5 years ago

“Customer service is excellent, they can't be more helpful, I was dealing with Keziah today and she was great.”

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Posted 5 years ago

“Phone line was down, contacted XLN who had a engineer sorted within 5 mins...great service.”

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Posted 5 years ago

“Molly is great and very helpful”

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Posted 5 years ago

“I spoke with Aled about a week ago my internet was very slow in my busines but Alex help me so much he was very patiently listening to and answering my questions thanks very much Aled”

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Posted 5 years ago

“very quick and helpful service”

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Posted 5 years ago

“customer service is very efficient. Milan was very helpful today”

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Posted 5 years ago

“Great level of service, spoke with Milan who helped me add an additional service. She was lovely and polite, professional and just generally really pleased that she could help. Would recommend - Thank You Isabelle.”

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Posted 5 years ago

“I am very happy with one of xln stuff Abdi.I was decided to leave xln,but once I phone customer service ,had conversation with him.He was so patient to explain to me and recommend me staying .I felt warmly welcomed and decided to stay with xln.I am going to recomend my friends to join with Xln.Many thanks! Joy”

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Posted 6 years ago

“Jamal was super helpful with me today in resolving my issue and got the issue resolved for me straight away”

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Posted 7 years ago

“Jay brilliant service given Really happy”

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Posted 7 years ago

“Spoke with an incredibly helpful and polite man called Dominic today. He explained the problem in terms I understood and guided me through the solution. He also gave some valuable tips should any future problems arise. To be honest I'm amazed you've managed to keep him as an employee as the rest of your company has been far from ideal. Some - including whoever rang me to try and push Business Assurance - have been damn right rude. Perhaps Dominic could run a training program for the rest of you? Perhaps he should be running the company? Who knows. Good luck!”

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Posted 7 years ago

“The chap I spoke to was very friendly and helpful and instantly made me feel relaxed about my broadband problem and gave me great tips on how to help improve my reception of broadband through out the property. It was nice to speak to someone who really valued there customers and there job. Every thing was solved and I am one happy customer as my customers are happy too”

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Posted 7 years ago

“He tried his best to resolve the issue.”

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Posted 7 years ago

XLN is rated 2.1 based on 409 reviews