“Jay Curtis on the support line (Broadband Technical Specialist) was really helpful and went the extra mile with our query. Not only did he help with the original query, but continued to help and solve all further questions.
Thank you so much.”
“account number 4775088 - I realise that my previous review didn't mention the account number. I was very happy with the detailed support that Jay gave me today that resolved an issue I first raised a few days ago.
BUT the first person who tried to help me made a suggestion that I realised would have brought our internal network to a standstill (setting the same 192.168.1.151 ip address on network adaptor on every PC on network - which surely would have got them all clashing??) I didn't do it when I realised what it looked like I was being asked to do. I then called back and was told we needed a static ip address (which turns out we have to pay for) but that didn't fix the issue. Jay finally diagnosed a configuration problem on our router, whose config had been wiped by a prolonged power outage. So certainly the first person needs more training and the second person perhaps should have probed further as to why I was getting "your ip address changed" errors.”
“My review is based solely on a telephone call I had with Melanie this morning and therefore based on her customer service as opposed to XLN in general.
I have had months of trouble with xln and put in a call to query my bill yet again today. I spoke to Melanie who asked to call me back so she could look into it as she could see there have been lots of problems. Melanie did call me back and has gone through the account from the beginning to finally resolve any outstanding issues. She was very helpful and I am very relieved that someone finally investigated this fully. She has resolved the problems and I am very happy with the outcome. She was very polite and professional throughout the call.”
“Spoke to the technical department spoke to Jay he was very helpful setting up the internet .I have complained i was mislead signing up for XLN was told it was going to be a smooth floor from my previous provider coming to XLN . I have lost business gone for nearly 2 weeks without internet.I am very disappointed .
Thanks to Jay for helping out connecting my Internet .”
