XLN Reviews

Name: XLN
Rating: 2.13

2.1 Rating 415 Reviews

28 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

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“Customer service is excellent, they can't be more helpful, I was dealing with Keziah today and she was great.”

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Posted 5 years ago

“Phone line was down, contacted XLN who had a engineer sorted within 5 mins...great service.”

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Posted 5 years ago

“Molly is great and very helpful”

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Posted 5 years ago

“I spoke with Aled about a week ago my internet was very slow in my busines but Alex help me so much he was very patiently listening to and answering my questions thanks very much Aled”

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Posted 5 years ago

“XLN threaten customer to stay or will cancel tel line and restricted service even have already pay in advance by direct debit. Broadband signal so rubbish. Disgusting company - Will tell every one to avoid.”

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Posted 5 years ago

“very quick and helpful service”

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Posted 5 years ago

“customer service is very efficient. Milan was very helpful today”

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Posted 5 years ago

“Great level of service, spoke with Milan who helped me add an additional service. She was lovely and polite, professional and just generally really pleased that she could help. Would recommend - Thank You Isabelle.”

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Posted 5 years ago

“Avoid XLN. Nothing is excellent there. We contact them many times trying to reduce our bills because we no longer use their services. We moved into a different office with broadband and telephone lines included in the rent, so we do not use XLN anymore. They do not care about you, just want your money even they do not provide any services. On top of that, as we are a long period customer, they rise our bills without my consent. Now we have to pay nearly £70/monthly for nothing. Customer service always said sorry, we can't help you. Avoid XLN. I’m sure that they push their employees or pay third parties to write reviews to keep their ratings up.”

Helpful Report

Posted 5 years ago

“Poor service providers. When not if your line goes down which your business needs you Stuffed! 3 days no phone line. I lose £500 per hour and been told to check line equipment myself and fit a adsl filter. Adsl filter fixes everything like poly filler for the scouser... obviously I know it's not that but still no phone line. Now please check inside the bt box, I am no engineer and not a clue what to look for, is this my equipment? Do not use this firm to save money, it will cost you dearly.”

Helpful Report

Posted 5 years ago

“In the the beginning xln is very helpful & supportive but wait what happens after 6 months. I signed 2 years contract & my bill went up from £22 to £27 according to contract which is fine then instead going up to £32 on the 12th month xln changed to £58 without my consent. When I called xln told me that they have sent me emails to confirm this, i had never received any emails. Then the lady tells me that was the best deal they put me on & it's too late to change it back, the only way she can give me a discount if I switch my card machine & mobile to them then I will be entitle to discount. I told her, first she has to fix my tariff then I will consider switching my other services. From here her attitude started to change & very firm & raised her voice. Xln is a RIP off, they are just after your money. I have about 6 months of my contract left then I will cancel it. In the beginning I was considering to switch 2 card payment machines & 5 mobile numbers & now I am glad I didn't switch. At the end of the day you end up paying the same as BT or big companies plus you have to deal with all the hassle. STAY AWAY FROM XLN”

Helpful Report

Posted 5 years ago

“Worst company ever I've dealt with. 10 years of dealing with many business lines XLN are the worst. Add on insurance products without my permission by sending out soft letters saying automatic enrolment which I never even received. Charging me over £100 for a missed appointment. I've never had a missed appointment so when I call to ask for my money back I'm told I need to wait 8 weeks for it while they investigate it with open reach. Absolute RUBBISH!!! BT were slightly higher in terms of price but honestly never had these kind of issue. Anyone on XLN please please please check your invoices monthly. A £40 a month max contract ended up with me paying £175 this month. Thank God I checked”

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Posted 5 years ago

“First sounded great asked what I was paying £52 a month for a small buisness who is open 3 DAYS a week and not on phone long enough to register a call .loads more I can't be bothered to waste more time on them .read carefully what your paying for and can't wait to cancelle these people”

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Posted 5 years ago

“"worse company i have ever had the fortune to ever deal with. The price will continue to change and the contract will not be found. I wish i never left my old company." These comments from another user and I agree 100%.”

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Posted 6 years ago

“worse company i have ever had the fortune to ever deal with. The price will continue to change and the contract will not be found. I wish i never left my old company. what a joke!”

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Posted 6 years ago

“worse company i have ever had the fortune to ever deal with. The price will continue to change and the contract will not be found. I wish i never left my old company. what a joke!”

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Posted 6 years ago

“Worst company ever to deal with. Tried to cancel only 5 days into the contract but they threatened that I’d have to pay £400 fees as there is no cooling off period. I changed to fibre and the connection was still as bad. They told me I can only use one device at a time (seriously ?!!) so I have now cancelled. Once again I’ve been threatened with the £400 fees but they can take me to court, I’m not paying. They don’t scare me. I know my rights and they haven’t provided me with the service I signed up for. Therefore I have the right to cancel without charge. Please do not sign up with this dreadful company !!!”

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Posted 6 years ago

“JH Yorkshire XLN Telecom 2019-04-19 I honestly believe they make their money by providing such a rip off terrible service,many customers actually pay their huge termination fees just to get away from them. Slow broadband, hidden charges, threats if we dont take out their business assurance etc. This is the type of company you always hope you will never accidentally sign up with! Avoid at all costs”

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Posted 6 years ago

“One star is too many. Appalling company and customer service. Despite numerous complaints to XLN, I still do not have broadband. Avoid!!!”

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Posted 6 years ago

“Exactly two months after I moved into my new home, I now have again the original telephone number of the property, the one which was on all my change of address cards! The previous owner was with XLN, who refused to transfer the telephone line, the telephone number, the telephone service and the broadband service to my existing provider, Plusnet. XLN record all their calls so they will know that they lied to me when they said that they owned the line and owned the number. I felt this was absurd at the time - surely the ownership of these things is with Openreach? - and I felt I was being blackmailed into staying with XLN. After reading all the horrendous reviews of XLN, here and particularly in Serchen, I was determined not to sign up with XLN. I got the most ridiculous collection of calls and correspondence from them, some addressed to 'Mrs New Tenant' (like something out of Monty Python!) and all containing what with hindsight were clearly lies - Jesse Pollard-Reynolds should particularly hang their head in shame - and I am most grateful to the dozen or so Openreach and Plusnet staff, who have contributed to the success of providing me with my "old" number again, together with a broadband speed that is 4 times that ever achieved with XLN. Thank you all. To XLN: thank you for nothing but lies.”

Helpful Report

Posted 6 years ago

XLN is rated 2.1 based on 415 reviews