XLN Reviews

Name: XLN
Rating: 2.16

2.2 Rating 401 Reviews

29 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.2

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BROADBAND WAS VERY SLOW BUT AFTER CONSULT TO MR JAY AND BROADBAND TEAM ITS WORKING FINE THANKS FOR YOUR SUPPORT”

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Posted 7 years ago

“Broadband technical dept. I had excellent support and advice, very grateful”

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Posted 7 years ago

“Intermittant fault on 2 lines and Jay sorted for me.”

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Posted 7 years ago

“Excellent communication and a warm friendly service . Thank you Jay”

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Posted 7 years ago

“Jay. Helped me no end. 100% regards stuart.09.mitchell@gmail.com”

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Posted 7 years ago

“Very pleasant to deal with and very helpful. Went the extra mile to make sure every avenue had been explored to help with our problem”

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Posted 7 years ago

“Jay Curtis on the support line (Broadband Technical Specialist) was really helpful and went the extra mile with our query. Not only did he help with the original query, but continued to help and solve all further questions. Thank you so much.”

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Posted 7 years ago

“technical support team no internet working after engeneer came out.”

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Posted 7 years ago

“Tech department, gentleman spoke very nicely and explained everything I needed to know. Very happy A star all the way”

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Posted 7 years ago

“account number 4775088 - I realise that my previous review didn't mention the account number. I was very happy with the detailed support that Jay gave me today that resolved an issue I first raised a few days ago. BUT the first person who tried to help me made a suggestion that I realised would have brought our internal network to a standstill (setting the same 192.168.1.151 ip address on network adaptor on every PC on network - which surely would have got them all clashing??) I didn't do it when I realised what it looked like I was being asked to do. I then called back and was told we needed a static ip address (which turns out we have to pay for) but that didn't fix the issue. Jay finally diagnosed a configuration problem on our router, whose config had been wiped by a prolonged power outage. So certainly the first person needs more training and the second person perhaps should have probed further as to why I was getting "your ip address changed" errors.”

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Posted 7 years ago

“took time to answer my questions and very helpful - todays call But the previous two dealing with this call gave incorrect or unhelpful advice”

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Posted 7 years ago

“Jay Curtis from the techincal team was really helpful. Made it so simple and quick.”

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Posted 7 years ago

“The XLN ENGINEER was very professional and solved my problem very sufficiently”

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Posted 7 years ago

“This guy is the most helpful ever! So much patience. Broadband technical team Jamal”

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Posted 7 years ago

“Very good customer service”

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Posted 7 years ago

“Jay in the tech team was patient and thorough. He solved the broadband problem and explained what would be done re: the fault on my other landline.”

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Posted 7 years ago

“Error after error, absolutely horrendous experience. Customer service agents have absolutely no idea what is happening. Agents approach businesses by firstly accusing BT of poor service, very arrogant. Once you do sign up, be prepared to deal with XLN for hours fixing their errors, paying for wrong bills. The worst experience of my entire life.”

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Posted 7 years ago

“good service”

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Posted 7 years ago

“Had a problem with our broadband speed... Jay was amazing ! Solved it for me and now its faster than ever. Thank you!”

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Posted 7 years ago

“Technicall team”

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Posted 7 years ago

XLN is rated 2.2 based on 401 reviews