XLN Reviews

Name: XLN
Rating: 2.16

2.2 Rating 401 Reviews

29 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.2

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your representative dealing with the query was very efficient and courteous and resolved my problem”

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Posted 7 years ago

“Best service”

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Posted 7 years ago

“Apparently they sent me a letter that increased my charges. It is in their contract apparently that they can increase your charges by whatever they like and you have only 30 days from the time they tell you to do anything about. However the letter they send does not warn you about this. . They increased my charges for a line by 35%. Now stuck for another year.”

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Posted 7 years ago

“I spoke to Melanie today with several questions regarding a house move. She was very helpful and nice.”

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Posted 7 years ago

“My review is based solely on a telephone call I had with Melanie this morning and therefore based on her customer service as opposed to XLN in general. I have had months of trouble with xln and put in a call to query my bill yet again today. I spoke to Melanie who asked to call me back so she could look into it as she could see there have been lots of problems. Melanie did call me back and has gone through the account from the beginning to finally resolve any outstanding issues. She was very helpful and I am very relieved that someone finally investigated this fully. She has resolved the problems and I am very happy with the outcome. She was very polite and professional throughout the call.”

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Posted 7 years ago

“Tec tim happy”

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Posted 7 years ago

“Very quick, resolution of my new wireless network printer issues. Nice to be spoken to like a human being by help desk people too.”

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Posted 7 years ago

“Spoke to the technical department spoke to Jay he was very helpful setting up the internet .I have complained i was mislead signing up for XLN was told it was going to be a smooth floor from my previous provider coming to XLN . I have lost business gone for nearly 2 weeks without internet.I am very disappointed . Thanks to Jay for helping out connecting my Internet .”

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Posted 7 years ago

“spoke to tecnacall depaertment”

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Posted 7 years ago

“technical department, Broadband speed”

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Posted 7 years ago

“Technical department, had issues with connection, sorted now”

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Posted 7 years ago

“My problems was the internet dropping out and going very slow when it did work. Too slow to do anything. I am very pleased with Jay who sorted my problem out straight away.”

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Posted 7 years ago

“Jay has been incredibly helpful and took time to put in place a proper solution for us. Thank you!”

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Posted 7 years ago

“Jay helped me with the broadband and telephone :)”

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Posted 7 years ago

“Jay handed my problem brilliantly. After months of having problems. Thanks Lottie loves”

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Posted 7 years ago

“he was very easy to work with and helpful”

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Posted 7 years ago

“Spoke with Jay @ Broadband tech support and he was very helpful. Issue resolved!”

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Posted 7 years ago

“JAY FROM TECHNICAL WAS EXCELLENT EXPLAINED AND RESOLVED THE ISSUE CLEARLY”

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Posted 7 years ago

“Excellent customer service, unlike another leading telephone company. Always a prompt reply and helpful staff who do their best to sort out problems.”

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Posted 7 years ago

“I had been with XLN Business services for close to a year,they have bought nothing but grieve I have no connection since installation since Janruary, and yet they had the audacity to take the full amount out and more every month, the have taken hundreds of pounds from my bank accounts for no service, I have tried to resolved the issue like Lee but they would come with some ridiculous excuses or make mockery out of you, when I had asked to cancel my account and get out of the contract and allowed them to keep the odd 300£ they took they threaten me with a cancellation fee of 299£ and the remainder of my contract, don't be fooled they are a small company who will play you around their nonexistent departments and three managers, which an agent will liaise and don't expect to speak to anyone with authority no one has authority, learn from my mistake avoid at all costs!!!”

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Posted 7 years ago

XLN is rated 2.2 based on 401 reviews