“Error after error, absolutely horrendous experience. Customer service agents have absolutely no idea what is happening. Agents approach businesses by firstly accusing BT of poor service, very arrogant. Once you do sign up, be prepared to deal with XLN for hours fixing their errors, paying for wrong bills. The worst experience of my entire life.”
“Apparently they sent me a letter that increased my charges. It is in their contract apparently that they can increase your charges by whatever they like and you have only 30 days from the time they tell you to do anything about. However the letter they send does not warn you about this. .
They increased my charges for a line by 35%. Now stuck for another year.”
“My review is based solely on a telephone call I had with Melanie this morning and therefore based on her customer service as opposed to XLN in general.
I have had months of trouble with xln and put in a call to query my bill yet again today. I spoke to Melanie who asked to call me back so she could look into it as she could see there have been lots of problems. Melanie did call me back and has gone through the account from the beginning to finally resolve any outstanding issues. She was very helpful and I am very relieved that someone finally investigated this fully. She has resolved the problems and I am very happy with the outcome. She was very polite and professional throughout the call.”
“Spoke to the technical department spoke to Jay he was very helpful setting up the internet .I have complained i was mislead signing up for XLN was told it was going to be a smooth floor from my previous provider coming to XLN . I have lost business gone for nearly 2 weeks without internet.I am very disappointed .
Thanks to Jay for helping out connecting my Internet .”
“My problems was the internet dropping out and going very slow when it did work. Too slow to do anything. I am very pleased with Jay who sorted my problem out straight away.”
