Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.29

2.3 Rating 243 Reviews

30 %

of reviewers recommend Yours Clothing

Company Reviews

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Metrics

2.3

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order 3 19 2022 your company was nice enough to take the 77.71 and still no hoodies I emailed more than once can't get an answer can't even get someone to pick up the phone it's almost 3months can't believe this”

Helpful Report

Posted 3 years ago

“I ordered a swimsuit from Yours Clothing. They promised tracking info and charged me £3.99 for delivery at Asda . No tracking info was available , no sign of my parcel . Impossible to contact them by phone. Tried emailing but just got automated replies . Out of the blue I got an email saying they accepted my refund. I never requested a refund. They refunded my order minus the delivery charge for an item they never even attempted to deliver. This company is rubbish ...what a scam , taking orders and promising delivery items they don't have in stock or don't deliver, making money on all undelivered orders ....don't go near them ! I'm now in contact with my credit card company as a matter of principal !”

Helpful Report

Posted 3 years ago

“Delivery is a very long and bad service and they charge you for it as well. My order still hasn't arrived since I made it on the 30th April. Its been sat in the local depot since the 4th May!! I had to go on to the tracking and ask for it to be delivered today! I'm sure the clothes will be going back as I have some shorts and t shirts from there, which are bad quality given the price paid as they already have holes or tears after two washes!”

Helpful Report

Posted 3 years ago

“Ordered on line to be delivered to an Asda store spent 30 minutes to be told they carn’t find it I rung yours before I went to store and asked for QR code and was told I didn’t need one because it was a business address. Still haven’t got my blouse don’t know where it is although I have confirmation it was delivered 😡”

Helpful Report

Posted 3 years ago

“I will not be using yours clothing again as you don't provide an easy returns method . No invoice in my parcels! Not everyone has a printer to print returns labels etc !”

Helpful Report

Posted 3 years ago

“The top and shoes I ordered were of good quality and a fair price. But I keep getting automated phone calls, some quite late in the evening. I am a disabled person and these calls are becoming a right 'pain'. Please, please stop calling me.”

Helpful Report

Posted 3 years ago

“Absolutely abismal returns ...no invoice in parcel items not showing on my account ...i will never use again and advise you not to unless you're definitely keeping them.”

Helpful Report

Posted 3 years ago

“Customer service seems to be extremely lacking with this company. I was assured that I would receive no further contact, after receiving unwanted emails…. I am still receiving them, despite asking again, very nicely. The company did not even bother to reply last time.”

Helpful Report

Posted 3 years ago

“Don’t bother with customer service, yours clothing has none!”

Helpful Report

Posted 3 years ago

“NEVER AGAIN!!! Payed for next day delivery (£6.99) for a £240 order...that did NOT arrive!!! spoilt a rare night out as I now can't go :(”

Helpful Report

Posted 3 years ago

“Ordered a top and when it arrived it was four sizes too small. Care of label had one size and the tag had another. Waste of time now trying to return it.”

Helpful Report

Posted 3 years ago

“Would give less than one star if I could what as happened to the quality of your clothes ordered two skirts would have had to be on stilts to wear them plus material so thin one blouse which was so screwed up it looked like a old polishing rag no shape to it just a cut out square and the cardigan well not worth discribing always bought from yours but last time No wonder when I took back to shop to get refund it was empty though I ordered this online what happened to your clothes seen better in charity shops”

Helpful Report

Posted 3 years ago

“Have had to return my order. Hermes have had it for nine days now and still not received by Yours Clothing. I am expected to wait for 21 days for my refund. If not received, then and only then can I chase it. !!! Appalling service”

Helpful Report

Posted 3 years ago

“Yours Bexleyheath. The shop assistant needs customer relation training. Twice we've been in there and twice the same lady has been abrupt and rude. Will not be shopping in there again.”

Helpful Report

Posted 3 years ago

“The staff is lovely but the clothing is very poor quality. I have returned cardigans that were just falling apart after one use. My son bought me a grey jacket for 90 euros and the material is just frayed at the seams. Very poor quality material. I will not be recommending this shop to anyone especially since the quality of the clothing does not match the price”

Helpful Report

Posted 3 years ago

“If I could give zero I would .. I have used yours numerous times but on this occasion I have been treated appallingly.. I returned 9 items of 11 .. made sure they were securely packed to be only refunded for 7 .. I messaged them to be told only 7 items were scanned when returned so I must have only returned 7.. well sorry but I think I know what I kept I even sent the copy of the invoice I had taken to show what was returned but they still won't return my money .. I can't get through on the phone and everything I reply to what they say I get a different answer.. also I don't know why you fill out a returns label as the items they say I returned have seemingly all be returned for the same reason when I had put my different reasons for returning items .. very poor customer service I will not be using again .. now just to find out how to get my money back that they owe me”

Helpful Report

Posted 3 years ago

“I was going to order a few things from Yours Clothing but looking at the reviews don't think I'll bother 😬”

Helpful Report

Posted 3 years ago

“I ordered 2’ tops in your shop yesterday and was all ok then I get email this morning saying they out off stock when they payed for the other thing I ordered 2 jeggings you send one pair wrong so at to order again other order I make to come yet maybe got lost much as I love this shop if it keeps happening will stop looking at your shop thanks”

Helpful Report

Posted 3 years ago

“Terrible customer service... They obviously cut-and-paste a generic answer I have been bounced back and forth between their customer service emails and their carrier APG both of which are woeful in servicing the customer.... Yours clothing is saying they have sent the item the carrier is saying it has not been delivered to them.... I have been told to wait for it to turn up but how can that happen when the carrier has not yet received it... Sensible argument does not seem to move these people to actually try and help I would advise anyone to keep away from this shambolic company... I have seen positive reviews so I imagine if everything goes well they are okay but if there is a problem they are a nightmare”

Helpful Report

Posted 3 years ago

“First time of using only ordered two things. Even though said in stock at the time of ordering only 1 item arrived. Will not use again”

Helpful Report

Posted 3 years ago

Yours Clothing is rated 2.3 based on 243 reviews