Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.29

2.3 Rating 243 Reviews

30 %

of reviewers recommend Yours Clothing

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Metrics

2.3

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered three pairs of boots which were wrongly, described as EEE width. Trying to return these boots has been the worst experience I've had with online shopping. I did get some money back, but for three weeks I have been waiting for a refund for one pair still. The phone is useless, as I have waited several times on the phone to them, and get cut off when it gets to my turn!!!”

Helpful Report

Posted 2 years ago

“I ordered 2 items over 2 weeks ago, paid for them through the online payment and received no order confirmation. I’ve been trying to get info on what hapoenes for over 2 weeks and although once they responded with a very vague info, I’ve nor received any info. Finally, after 2 weeks, hundreds of follow ups they responded confirming shipment within 7-10 working days! This was definitely to late for my Xmas party outfit that I ordered. They offered nothing intstead! No express shipment, no extra compensation for soooo poor customer experience and all stress and effort this has cost me. Not mentioning that I’ve been left with nothing for the party. I do not recommend this shop. They have the worst customer service I’ve ever experienced!”

Helpful Report

Posted 2 years ago

“Very costly for clothes. Generally cheap materials used Extremely disappointed. Purchased 2 polo neck Jersey jumpers Materials was so bad .cheap tat. Can't believe I paid £14.99 each plus p&p. Waste of effort and time.”

Helpful Report

Posted 2 years ago

“I was charged a premium rate to tell you to stop sending marketing having to fight to get money back DISGRACEFUL EVERYONE BE AWARE THEY CHARGE YOU FOR SAYING STOP TO 61640 NOW WANT A BILL FROM 02 £5.00 COST. DON'T USE UNSUBCRIB FROM ALL MARKETING IT WILL COST YOU!!!!!!”

Helpful Report

Posted 2 years ago

“Having real trouble returning a item. Won't be ordering from them again. I'm disabled and got no printer and don't drive . Tried to download the print label for my dad to do but no luck either. Never known it to be so difficult to send something back”

Helpful Report

Posted 2 years ago

“Na 4 weken en inmiddels 34 mailtjes verder ben ik nog niets opgeschoten. 5 artikelen besteld 1 niet ontvangen 1 gehouden en 3 retour..... van de retour is er maar 1tje verwerkt ..... en ze begrijpen het niet daar... ongelofelijk...alle bewijslast opgestuurd en nog staat er een flink bedrag open. NEE nooit meer dat ik hier ga bestellen. Dikke FAIL yours clothing”

Helpful Report

Posted 2 years ago

“Absolutely impossible to contact in any way used to love this site but recently shocking AVOID”

Helpful Report

Posted 2 years ago

“You are a fraud. You took money out of my account without my permission. You still have my return item and haven't refund my money. FRAUD FRAUD FRAUD. PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE.”

Helpful Report

Posted 2 years ago

“I ordered quite a few items from Yours Clothing new franchise called Pixie Girl. I returned them via Evry Courier on 17th August. I received no email to prove return or that they have received my parcel. I have tried to contact via chat but it doesn't work I have phoned numerous times but after 5 minutes of being on hold it goes straight to an engaged tone I have messaged on Facebook messenger 3 times and received an automated response saying that they will reply in 72hrs. I still haven't received a reply! I am owed a refund for £180! It's a lot of money to lose! I don't know what else to do other than maybe complain to trading standards. Same as others have stated. I would give zero stars for the lack of communication. It's not like they are a small company so it's disgusting that there is no response!”

Helpful Report

Posted 2 years ago

“I have been trying to figure out for the past 6/ 7 how to arrange a return, I am registered disabled and partially sited after several strokes and Tim's it's all to well sending returns labels to my phone but when you are housebound and have no way to print the bloody things what can I do, I most definitely won't be buying anything else, at least littlewoods understand and actually send someone out to collect a return, not spending no more money on loose and I'll fitting clothing, especially when I have no way of returning them”

Helpful Report

Posted 2 years ago

“I am unable to arrange/ print return label for my package as I do not have a printer I am disabled and cannot get out to return this item. Why on earth did you change the system you had before with the returns label and invoice in the package I'm soo disappointed”

Helpful Report

Posted 2 years ago

“Terrible courier service. Lied about trying to deliver the parcel. One day after ordering and paying in full , have been told the said parcel has now been returned to sender. Shocking . Will be looking for a full refund . Never using this company gain because of Evri ( previously Hermes)”

Helpful Report

Posted 2 years ago

“Dreadful quality. Nasty to the touch - one of the difficulties with on line shopping. One item had white stain on it, ugh. Where is quality control. Won’t be buying again. A first order of £100 plus. Why don’t they employ people to talk to instead if these stupid robot things. Just really disappointing as looking for something for a special occasion. Free returns - not exactly. The returns process is a pain. Never again. Will see if they refund the money in good time so can buy something else.”

Helpful Report

Posted 2 years ago

“I returned my item, and am awaiting my REFUND, have had no help in getting my money back. Yours Clothing were unhelpful - told me to go direct to Debenhams Marketplace, who I have not been able to contact and have not received responses to my email. Its an absolute disgrace. DO NOT USE THEM.”

Helpful Report

Posted 2 years ago

“Order did not arrive on named day delivery. Their tracking number is invalid. I filled in their online form to get a refund. I was pushed to online chat which isn't working. Phone either engaged or rings then engaged again. I can't afford to lose over £100 no idea what to do next!”

Helpful Report

Posted 2 years ago

“Impossible to return items! Complicated online process and when you eventually manage to process the return then send a pdf thing which I couldn't download which has now totally disappeared and as the order is shown as a return they won't send it again! The live chat is to busy the contact us thing won't accept my email address and there is no working phone number and NO WAY At ALL to speak to anyone. Completely awful and useless!”

Helpful Report

Posted 2 years ago

“I bought 2 t-shirts 15.99 each exactly the same just different colours both 22/24green one fine went to put pink on today at least 3 sizes to small but I couldn't find the receipt I went to the store to ask if they could exchange it for one what was proper size no nothing we can do without receipt just weren't interested I've bought alot online and in-store but no more if that's their policy I'll go else where”

Helpful Report

Posted 2 years ago

“I wish I had checked this before ordering! I ordered 2 items, the website is rubbish, the basket still had the items in so looked like I hadn't paid, sent payment again and checked my PayPal. Sent twice! Tried to FIND the customer service number. Asked the local shop then I rang, I was asked to choose an option. Sat waiting 7 mins THREE TIMES...I was hung up on. Shocking customer service. Waiting to see if my items actually turn up. I see trouble co.ing.”

Helpful Report

Posted 2 years ago

“Received bridesmaid dress with a tear in it”

Helpful Report

Posted 2 years ago

“If possible I would give no stars.How can I return using Asda when you do not include a returns label and I do not have a printer? Easy returns---what a joke.I will probably end up keeping a dress costing over 40 pounds, which does not fit me because trying to return is almost impossible unless you live near a store.”

Helpful Report

Posted 3 years ago

Yours Clothing is rated 2.3 based on 243 reviews