“DO NOT ORDER FROM THEM.
I made an order at the beginning of June, and didn’t get my order till the end of June. Customer service is terrible, they do not respond to any complaints, they just tell you to create new ticket…only after giving them 1 star review I got some kind of message back.
Now for returns- it’s mid august now, I returned my order on june 17th, and it got to their “3rd party shipping facility” at june 20, and I still haven’t received my money back… I send over 20 emails and all the do is copy paste answer of “order did not reach their warehouse yet”, but offer no support. They didn’t even tell me they use some third party shipment, I INVESTIGATED IT AND I FIGURED OUT ANOTHER WEBSITE to track my package, which of course is stuck somewhere for over a month. So I’ve been waiting since June 20 till now- august 13th with no answer if I ever got my money back.
It’s such a terrible company, please don’t give them any business. I will be looking into getting money back somehow, but as of right now it seems like a big scam.”
“Serious privacy issues
Placed an order without registering and paid via PayPal, unfortunately they used my PayPal address to start spamming me straight away so just after receiving confirmation of my order I also received 2 emails, one to say I left goods in my basket the other to say 'we know you be back' so I cancelled the order but they refused, yes you heard well.”
“Ordered 2 dresses, and they are nothing like the pictures. First one was a satin dress, looks fab in the pics, very stylish. In real life the fabric is so thin and cheap looking, it's black but you can see right through it, and it creases so bad, even the shape didn't match the photos online, the neck was much higher than was advertised.
The second dress was just terrible and frumpy, again a cheap nasty material
Probably cost all of a couple pounds to make, and they are charging £60 for it!”
“Total scam! I would say great stuff until you need to return anything, but the fact that I returned 6/7 products I ordered probably says it all.
So I returned all but one product - value €22.50. Based on this, I should have received a refund of €159,30 but instead I only received €129,60. The difference is €29,70. I contacted customer service and kept getting vague or simply wrong answers, from saying it is the refund fee (which apparently changed from £1.99 to €29.70 over night and is now being applied even though I returned in store which is free according to their FAQs) to switching it to a restocking fee to suddenly saying it is an additional shipping fee (again, I returned in store and had already paid the initial shipping fee). At no point did they react to my request for a clear overview of the fees.
Every one of their responses to the complaints (and there are MANY with the exact same experience) on here says that they would like to resolve this through their customer service. The same customer service that has now ignored me for a week. Yeah, that is going to work out for sure.
NEVER order from this place and good luck to those who already have . . .”
“Oh my gosh what has happened to yours clothing!? I’ve been shopping at Yours for as long as I can remember and things have changed.
I returned some items and I had to pay a ridiculous refund fee of around £14! I queried this to be told very rudely this is the new policy since 31st March. I asked to make a complaint regarding this to received a rude response saying the new owner has made the decision and I will have to pay. I asked to add customer service to my complaint and now had no response. It is such a shame that it’s gone this way….”
“I ordered gladiator sandals . When I received them they were 2 different sizes !! When I asked for another pair to be sent , I was told that my refund would take 5 days , so I would have to order again & pay again !! Why should I when a basic check that both were same size before sending out , it’s not rocket science”
“Buy beware. Yours clothing don't advertise on front page !!!!, but if you return more than 6 items you pay £1 for each item . This rip-off is called restocking!!! I bought serval t-shirts for work in 2 different sizes as they can be hit or miss on sizing I paid £15 for a t-shirt, but now have a bill of £26 !!!!! For a t-shirt !!!!!!!
After 10 mins of holding on ,( obviously busy with complaints, no surprise there). Too be told that's there policy!!! What with p&p and restocking charge I'll never ever use or recommend yours clothing ever again. No good will gesture. RIP OFF COMPANY. I'll stick to asos, never had problems with them.”
“Avoid!!
Avoid this company.
I ordered and received 4 t-shirts that were not fit for purpose, the fabric was so thin the t-shirts were transparent. The returns process was a pain and do not believe the free returns policy they say they provide. When your returns are received they will charge you a "re-stocking fee", which is a returns fee in another name. Avoid this company unless you want cheaply made, badly fitting clothes.
P.S. I am sure that I will receive the same cut and paste generic response that they send to everyone because they cannot even be bothered to read or act upon these reviews!! They do not give a monkeys!”
“Bought some £60 boots at the end of Feb - I wore them a handful of times, it's now mid May, and the soles have ripped off the front of both boots.
Upon asking the chat on the website what to do and explaining the situation, they proceeded to (after no apology whatsoever and not really reading what had happened properly) keep telling me to return them, with no kind of confirmation in writing of getting a replacement of the same size. I find the customer service really quite unhelpful and rude, and the shoes really really terribly made. I'd expect even a super cheap pair of shoes to last more than 2 and a half months.”
“Delivery issues still ongoing. I wouldn't ever order something again (shop only) as it takes forever ( was told it would be 3-6 days max) Yours sent a text to say the item had been delivered, YODEL stated it was out for delivery, it then flits between "back at depot" or "out for delivery" all week, but is never delivered. The number for the driver isn't connectable. Called store who state it is down to YODEL, can't get in touch with YODEL (tried chat msg etc)
Date of experience: 18 April 2023”
“Eind november besteld. Nooit een mail ontvangen en op mails word elke x hetzelfde geantwoord of berichten via Facebook. €71 kan ik naar fluiten zeer slechte zaak! Nooit meer voor mij!”
“I ordered three pairs of boots which were wrongly, described as EEE width. Trying to return these boots has been the worst experience I've had with online shopping. I did get some money back, but for three weeks I have been waiting for a refund for one pair still. The phone is useless, as I have waited several times on the phone to them, and get cut off when it gets to my turn!!!”
“I ordered 2 items over 2 weeks ago, paid for them through the online payment and received no order confirmation. I’ve been trying to get info on what hapoenes for over 2 weeks and although once they responded with a very vague info, I’ve nor received any info. Finally, after 2 weeks, hundreds of follow ups they responded confirming shipment within 7-10 working days! This was definitely to late for my Xmas party outfit that I ordered. They offered nothing intstead! No express shipment, no extra compensation for soooo poor customer experience and all stress and effort this has cost me. Not mentioning that I’ve been left with nothing for the party. I do not recommend this shop. They have the worst customer service I’ve ever experienced!”
“Very costly for clothes.
Generally cheap materials used
Extremely disappointed.
Purchased 2 polo neck Jersey jumpers
Materials was so bad .cheap tat.
Can't believe I paid £14.99 each plus p&p.
Waste of effort and time.”
“I was charged a premium rate to tell you to stop sending marketing having to fight to get money back
DISGRACEFUL EVERYONE BE AWARE THEY CHARGE YOU FOR SAYING STOP TO 61640 NOW WANT A BILL FROM 02 £5.00 COST. DON'T USE UNSUBCRIB FROM ALL MARKETING IT WILL COST YOU!!!!!!”
“Having real trouble returning a item. Won't be ordering from them again. I'm disabled and got no printer and don't drive . Tried to download the print label for my dad to do but no luck either. Never known it to be so difficult to send something back”
“Na 4 weken en inmiddels 34 mailtjes verder ben ik nog niets opgeschoten.
5 artikelen besteld 1 niet ontvangen 1 gehouden en 3 retour..... van de retour is er maar 1tje verwerkt ..... en ze begrijpen het niet daar... ongelofelijk...alle bewijslast opgestuurd en nog staat er een flink bedrag open.
NEE nooit meer dat ik hier ga bestellen.
Dikke FAIL yours clothing”
