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Yours Clothing Reviews

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

Company Reviews

2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 2 star review on 26th February 2022

Yours Clothing 1 star review on 6th December 2021

Yours Clothing 1 star review on 25th October 2021

Yours Clothing 1 star review on 25th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh my gosh what has happened to yours clothing!? I’ve been shopping at Yours for as long as I can remember and things have changed. I returned some items and I had to pay a ridiculous refund fee of around £14! I queried this to be told very rudely this is the new policy since 31st March. I asked to make a complaint regarding this to received a rude response saying the new owner has made the decision and I will have to pay. I asked to add customer service to my complaint and now had no response. It is such a shame that it’s gone this way….”

Posted 11 months ago

“I ordered gladiator sandals . When I received them they were 2 different sizes !! When I asked for another pair to be sent , I was told that my refund would take 5 days , so I would have to order again & pay again !! Why should I when a basic check that both were same size before sending out , it’s not rocket science”

Posted 11 months ago

“Buy beware. Yours clothing don't advertise on front page !!!!, but if you return more than 6 items you pay £1 for each item . This rip-off is called restocking!!! I bought serval t-shirts for work in 2 different sizes as they can be hit or miss on sizing I paid £15 for a t-shirt, but now have a bill of £26 !!!!! For a t-shirt !!!!!!! After 10 mins of holding on ,( obviously busy with complaints, no surprise there). Too be told that's there policy!!! What with p&p and restocking charge I'll never ever use or recommend yours clothing ever again. No good will gesture. RIP OFF COMPANY. I'll stick to asos, never had problems with them.”

Posted 11 months ago

“Avoid!! Avoid this company. I ordered and received 4 t-shirts that were not fit for purpose, the fabric was so thin the t-shirts were transparent. The returns process was a pain and do not believe the free returns policy they say they provide. When your returns are received they will charge you a "re-stocking fee", which is a returns fee in another name. Avoid this company unless you want cheaply made, badly fitting clothes. P.S. I am sure that I will receive the same cut and paste generic response that they send to everyone because they cannot even be bothered to read or act upon these reviews!! They do not give a monkeys!”

Posted 11 months ago

“Bought some £60 boots at the end of Feb - I wore them a handful of times, it's now mid May, and the soles have ripped off the front of both boots. Upon asking the chat on the website what to do and explaining the situation, they proceeded to (after no apology whatsoever and not really reading what had happened properly) keep telling me to return them, with no kind of confirmation in writing of getting a replacement of the same size. I find the customer service really quite unhelpful and rude, and the shoes really really terribly made. I'd expect even a super cheap pair of shoes to last more than 2 and a half months.”

Posted 1 year ago

“Delivery issues still ongoing. I wouldn't ever order something again (shop only) as it takes forever ( was told it would be 3-6 days max) Yours sent a text to say the item had been delivered, YODEL stated it was out for delivery, it then flits between "back at depot" or "out for delivery" all week, but is never delivered. The number for the driver isn't connectable. Called store who state it is down to YODEL, can't get in touch with YODEL (tried chat msg etc) Date of experience: 18 April 2023”

Posted 1 year ago

“Ordered a pair of boots at around £50 and they only lasted a few months before they all ripped open from sole!!”

Posted 1 year ago

“Eind november besteld. Nooit een mail ontvangen en op mails word elke x hetzelfde geantwoord of berichten via Facebook. €71 kan ik naar fluiten zeer slechte zaak! Nooit meer voor mij!”

Posted 1 year ago

“I ordered three pairs of boots which were wrongly, described as EEE width. Trying to return these boots has been the worst experience I've had with online shopping. I did get some money back, but for three weeks I have been waiting for a refund for one pair still. The phone is useless, as I have waited several times on the phone to them, and get cut off when it gets to my turn!!!”

Posted 1 year ago

“I ordered 2 items over 2 weeks ago, paid for them through the online payment and received no order confirmation. I’ve been trying to get info on what hapoenes for over 2 weeks and although once they responded with a very vague info, I’ve nor received any info. Finally, after 2 weeks, hundreds of follow ups they responded confirming shipment within 7-10 working days! This was definitely to late for my Xmas party outfit that I ordered. They offered nothing intstead! No express shipment, no extra compensation for soooo poor customer experience and all stress and effort this has cost me. Not mentioning that I’ve been left with nothing for the party. I do not recommend this shop. They have the worst customer service I’ve ever experienced!”

Posted 1 year ago

“Very costly for clothes. Generally cheap materials used Extremely disappointed. Purchased 2 polo neck Jersey jumpers Materials was so bad .cheap tat. Can't believe I paid £14.99 each plus p&p. Waste of effort and time.”

Posted 1 year ago

“I was charged a premium rate to tell you to stop sending marketing having to fight to get money back DISGRACEFUL EVERYONE BE AWARE THEY CHARGE YOU FOR SAYING STOP TO 61640 NOW WANT A BILL FROM 02 £5.00 COST. DON'T USE UNSUBCRIB FROM ALL MARKETING IT WILL COST YOU!!!!!!”

Posted 1 year ago

“Having real trouble returning a item. Won't be ordering from them again. I'm disabled and got no printer and don't drive . Tried to download the print label for my dad to do but no luck either. Never known it to be so difficult to send something back”

Posted 1 year ago

“Na 4 weken en inmiddels 34 mailtjes verder ben ik nog niets opgeschoten. 5 artikelen besteld 1 niet ontvangen 1 gehouden en 3 retour..... van de retour is er maar 1tje verwerkt ..... en ze begrijpen het niet daar... ongelofelijk...alle bewijslast opgestuurd en nog staat er een flink bedrag open. NEE nooit meer dat ik hier ga bestellen. Dikke FAIL yours clothing”

Posted 1 year ago

“Absolutely impossible to contact in any way used to love this site but recently shocking AVOID”

Posted 1 year ago

“You are a fraud. You took money out of my account without my permission. You still have my return item and haven't refund my money. FRAUD FRAUD FRAUD. PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE.”

Posted 1 year ago

“I ordered quite a few items from Yours Clothing new franchise called Pixie Girl. I returned them via Evry Courier on 17th August. I received no email to prove return or that they have received my parcel. I have tried to contact via chat but it doesn't work I have phoned numerous times but after 5 minutes of being on hold it goes straight to an engaged tone I have messaged on Facebook messenger 3 times and received an automated response saying that they will reply in 72hrs. I still haven't received a reply! I am owed a refund for £180! It's a lot of money to lose! I don't know what else to do other than maybe complain to trading standards. Same as others have stated. I would give zero stars for the lack of communication. It's not like they are a small company so it's disgusting that there is no response!”

Posted 1 year ago

“I have been trying to figure out for the past 6/ 7 how to arrange a return, I am registered disabled and partially sited after several strokes and Tim's it's all to well sending returns labels to my phone but when you are housebound and have no way to print the bloody things what can I do, I most definitely won't be buying anything else, at least littlewoods understand and actually send someone out to collect a return, not spending no more money on loose and I'll fitting clothing, especially when I have no way of returning them”

Posted 1 year ago

“I am unable to arrange/ print return label for my package as I do not have a printer I am disabled and cannot get out to return this item. Why on earth did you change the system you had before with the returns label and invoice in the package I'm soo disappointed”

Posted 1 year ago

“Terrible courier service. Lied about trying to deliver the parcel. One day after ordering and paying in full , have been told the said parcel has now been returned to sender. Shocking . Will be looking for a full refund . Never using this company gain because of Evri ( previously Hermes)”

Posted 1 year ago

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Yours Clothing is rated 2.4 based on 230 reviews