Acoustimac LLC Reviews

4.8 Rating 429 Reviews
95 %
of reviewers recommend Acoustimac LLC
4.8
Based on 429 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Acoustimac LLC Reviews

Phone:

8888271266

Email:

admin@acoustimac.com

Location:

3906, East 21st Avenue
Tampa
33605

Write Your review

Tell us how Acoustimac LLC made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Acoustimac LLC 5 star review on 8th May 2024
Frank Caridi
Acoustimac LLC 5 star review on 26th April 2024
Edward
Acoustimac LLC 5 star review on 26th April 2024
Edward
Acoustimac LLC 5 star review on 13th April 2024
Dale Klotz
Acoustimac LLC 5 star review on 13th April 2024
Dale Klotz
Acoustimac LLC 5 star review on 13th April 2024
Dale Klotz
Acoustimac LLC 5 star review on 8th April 2024
Julie
129
Anonymous
Anonymous  // 01/01/2019
Ordering on the web site lacks alot
Helpful Report
Posted 3 weeks ago
Hello Thomas, I am sorry to hear you had a subpar experience on our site. I would be happy to assist you in the future to ensure you are completely satisfied. You can reach me directly at rico@acoustimac.com We appreciate your feedback and will use this to better our site for yours and other customers future orders. I look forward to hearing from you. Regards - Enrique
Posted 3 weeks ago
Could use shorter order time. I waited for too many days before actual shipping.
Helpful Report
Posted 7 months ago
They sent the wrong size panel and my order form clearly showed it wasn't the size I ordered. But when I called and reported it they were very courteous and immediately sent out a new panel of the correct size.
Helpful Report
Posted 11 months ago
Thank you so much for your feedback regarding Acoustimac LLC, We truly appreciate it. We strive to make all our customers happy, and are pleased to hear we are succeeding. If you ever need help with anything, don't hesitate to reach out to us. We are here for you!
Posted 11 months ago
Delivery is only to the curb. Had a palette delivered and paid $500 for delivery and my studio is on a second floor with a freight elevator and they could not put it on the elevator. I love this company and would always give a 5 on their product but after having ordered before and then being stuck with a 300lb palette curbside downtown with mo attempt to fix it or make it better definitely makes this experience a 3 tops and I question whether I’ll return. When I gave the suite number I was never asked if this was a ground floor
Helpful Report
Posted 11 months ago
Hi Mike, Unfortunately, once the materials leave our warehouse, we are at the mercy of the carrier. There are options for inside delivery but those charges are outrageously expensive. However, if that is what you need, we can arrange that prior to shipping the materials. Typically, all carriers will drop the pallet at your place of business or home and you are responsible for bringing the panels inside. We appreciate your business and I'm happy to help you in any way possible in the future. -Eric
Posted 11 months ago
Absolutely perfect ...arrived before I was expecting it.Came in very good condition.Could not be happier.....I will be back for more.I am using half for acoustics,half for high temp insulation .Both applications worked out perfectly
Helpful Report
Posted 1 year ago
Hi Mike, thank you for your review! We hope to earn a 5 start rating from you on your next order. Let us know if we can help you with anything else
Posted 1 year ago
It pains me to write a negative review, but here are the facts. First, the good news- panels do what they are supposed to, room rings considerably less. Now the bad part- out of 7 panels ordered 2 were warped, one insignificantly, and another one quite a bit so, sticking out from the wall about an inch. I wrote to customer service, but they've refused to replace it offering instead a set of hardware to anchor to the bottom as well, which is not exactly a perfect solution either. My 2 cents
Helpful Report
Posted 1 year ago
I was promised certain products would soundproof completely the noise I hear form an adjacent bathroom. It's better but still a fair amount of noise comes through
Helpful Report
Posted 1 year ago
Hi Kevin, I am sorry to hear you're not completely satisfied with the result of our soundproofing vinyl. Depending on the situation and the type of sound you're trying to block, you may need to add additional soundproofing materials to achieve the best result. Our vinyl does work well for blocking sound but the sound may be leaking under, over, or around the wall that you treated. If you have time, please give me a call. I'm happy to speak with you more about your project and offer additional recommendations. -Eric Harris Operations Manager 888-827-1266 x100
Posted 1 year ago
I ordered 18 of the same size and color panels. The panels are well constructed and are all the same size. The downside is that although I ordered the same color, the color shades varied drastically - so much so that the color difference was very noticeable when hanging the panels close to one another. I understand that fabric colors can vary in different runs, but I received 4 different shades of gray. Something to keep in mind when considering this product.
Helpful Report
Posted 1 year ago
The panels work but the frames are poorly made. Several have warped. One has split at its joinery. I have these similar sizes hanging in my office with no issue.
Helpful Report
Posted 1 year ago
Hello, Thank you for your review. I'm very sorry to see you have damaged products. If you wouldn't mind emailing james@acoustimac.com and providing your order number along with pictures of all the damaged panels, we'll be happy to provide you with new product. Thank you
Posted 1 year ago
Shipping arrived many days after required and agreed upon day. Only enough hardware was included to do 2 panels out of 30+ panels. Luckily I was able to source locally what I needed.
Helpful Report
Posted 1 year ago
Hi Wes, I looked at our cameras and saw the appropriate hardware was added to the order prior to shipping. This order would have arrived with 120 pieces of installation hardware. Unfortunately, it appears the pallet did not arrive in the typical timeframe due to delays in transit. We appreciate your business and please contact us if you need assistance if you run into any problems, we are happy to help.
Posted 1 year ago
I have no issues with customer service, my complaints are two fold: I'm local and I feel spending the money to ship is a waste when I could just pick up an order at the factory. If I'm already spending near $1000 dollars that extra 125 for shipping locally hurts. My second complaint is the build quality of the DIY panels. They are thin and flimsy, using some of the worst plywood I have ever seen. And they are assembled in a shoddy manner. I made them work by adding 1x3 to the back at the top and bottom. The fabric they come with are cut straight on one side and are off on the other by a lot. I ordered 15 panels and every piece of fabric was like this. I was able to make them work but at added time and expense. I'm happy with the results after I did the extra work but I think the DIY Panel kits could be made better without a lot of added expense
Acoustimac LLC 3 star review on 20th May 2022 Acoustimac LLC 3 star review on 20th May 2022
Helpful Report
Posted 1 year ago
Acoustimac LLC is rated 4.8 based on 429 reviews