Acoustimac LLC Reviews

Name: Acoustimac LLC
Address: 3906, East 21st Avenue, Tampa
Rating: 4.80

4.8 Rating 429 Reviews

95 %

of reviewers recommend Acoustimac LLC

4.8

Based on 429 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

8888271266

Email:

admin@acoustimac.com

Location:

3906, East 21st Avenue
Tampa
33605

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Acoustimac LLC 5 star review on 8th May 2024

Frank Caridi

Acoustimac LLC 5 star review on 26th April 2024

Edward

Acoustimac LLC 5 star review on 13th April 2024

Dale Klotz

Acoustimac LLC 5 star review on 8th April 2024

Julie

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had one with a little damage on the back and a little warped from packing”

Helpful Report

Posted 3 months ago

Hello Tom, Thanks for the review! It is unfortunate to hear that you received a panel with damages. We would be happy to look into a replacement for you. Please send me some images of the damages to rico@acoustimac.com and I will get you take care of. Thank you for your business. Regards -Enrique

Posted 3 months ago

“effective products but expensive”

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Posted 3 months ago

“Great product. Customer service experience was disappointing.”

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Posted 5 months ago

“Service was great. Product is good. Hoped for a little more sound reduction.”

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Posted 6 months ago

“Very expensive, and the detail / clarity of my latest picture was, at best, OK. Compared to the same picture of same size that it replaced (non-acoustic panel), it looks almost out-of-focus. Will be looking at alternatives as the price is rather extreme.”

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Posted 6 months ago

“My sales associate made a promise and stuck to it! I was worried my panels wouldn’t make it in time for the installation crew I had scheduled and they made it happen. Kudos to them all!”

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Posted 7 months ago

Thank you so much for taking the time to give us 4 stars! We really appreciate your positive feedback. We’re also thrilled to hear that your panels got to you in time for your installation crew. Thanks again for your 4 star rating! -Darius

Posted 6 months ago

“The color was perfect. They were easy to put up, I used a laser level for consistency. The only complaint I had was the packaging. 3 of 4 hardware bags came loose in the boxes and one came out of the box. The driver was able to figure out what it was so I had the hardware I needed.”

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Posted 8 months ago

“The panels themselves were great! Perfect for my small office where I do online streaming and broadcasts. There were two little things that could have taken the DIT panels over-the-top, in terms of the overall experience: written assembly instructions for the acoustic fabric on the DIY panels, and - with that - a note on how thin the wood backing is. Because I didn't know how to evenly apply the acoustic fabric without wrinkles, I had to redo the first one, and - not knowing how thin the backing wood was - put a small crack in it during the process of removing staples. Other than that, they're great panels, and I will be buying more.”

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Posted 10 months ago

“Great product. But shipping is high on larger panels”

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Posted 1 year ago

Thank you Robert for giving Acoustimac LLC a 4 star rating! We really appreciate your loyalty as a customer and we are glad that you found our product great! We apologize for the higher cost of shipping on larger panels, and we are actively looking for ways to reduce that cost. Thank you again for your valuable feedback!

Posted 1 year ago

“Timely response for order, shipping and support.”

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Posted 1 year ago

Thank you John for your 4 star rating of Acoustimac LLC! We appreciate your feedback and are glad to hear that you had a good overall experience, including our timely response for order, shipping and support.

Posted 1 year ago

“Happy with the product. Had major issues with the shipping company that was used, XPO. They drive my panels back and forth across Massachusetts more than once and delivered them almost three week after they said they would.”

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Posted 1 year ago

Thank you for your 4 star rating, Shelby! We're glad to hear you're happy with the product. We apologize that there were major issues with the shipping company, XPO. We'll make sure to take your feedback into consideration moving forward when choosing different shipping companies.

Posted 1 year ago

“I was first turned on to your fabric because of the price. The samples were great. I really like the Executive line and the colors. I ordered 158 yards of the Executive line, Caramel, Granite, Linen, Cocoa, and Black. If you look at the pictures. The Cocoa seems to have an issue, maybe in the dyeing process. There is a dark streak the length of the fabric. Maybe 10' apart. Fortunately it was ok in the studio. Kind of a "board and batten" look. There was one flaw in the weave. Packaging could have been a bit better. I understand why you made it one roll of the four colors so it would be one shipping item. I would have preferred that the four colors were on separate rolls, then the four rolls wrapped as one. As it was, I had to unroll two colors from the main roll to get at the color I needed. That was a pain! Also, maybe wrap in heavy brown paper first, the saran wrap. See the hole in the wrap. All in all, I was happy with the fabric and the colors. The clients loved them! I didn't stretch the fabric too much. Just taught. I stapled to the wood frame and will cover the staples with trim.”

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Posted 1 year ago

“The panels have worked to our satisfaction and have quieted a large open room. Sound was bouncing before and now it is very pleasant. Only issue we had is we ordered in two parts. The color i slightly different on the second set of panels from the first. Recommend ordering them all at once if you need them.”

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Posted 1 year ago

Thank you for your business!

Posted 1 year ago

“The panels are great. But they are way to expensive and take too long to arrive. I ordered a 7 foot long by 1.5 foot wide cream panel and it was $338. I went on Amazon and got a 4x2 foot black panel for $38.”

Helpful Report

Posted 1 year ago

Hi Jorel, Thank you for your business! Panels over 4ft need to ship on a freight pallet since they are too large to ship ground. Feel free to contact us directly and we can assist in better shipping prices. Thank you!

Posted 1 year ago

“I haven't done any measurements but I put these in our Kitchen which is a large open space and when anyone is in the kitchen loading dishwasher, cooking etc there is so much noise It interrupts listening to the TV in the large open Den next to kitchen. It seems to have tamed some of the excess noise and echos. I placed all 6 2x4' pieces on the drop down cabinets In kitchen. I will order 6 more to put in adjacent large open hallway next to den. I am doing acoustic treatment back-assward on purpose. the last thing I will treat is the listening area.”

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Posted 1 year ago

Thank you for your business, Larry! Feel free to contact us directly if you need assistance

Posted 1 year ago

“The product is well made and beautiful. It looks great with the décor. James has been wonderful to work with. Only reason for no 5 stars is I am not sure if the acoustics has improved yet. We are now in the process of hanging the art work.”

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Posted 1 year ago

Thank you Barbara! We're positive you'll be satisfied with the results once your panels are up!

Posted 1 year ago

“My first time ordering from the Acoustimac web site. Had some difficulty finding the product that I needed. Was pleased with the speed of delivery.”

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Posted 1 year ago

Thank you for the review, Michael! Feel free to contact the sales department if you need any assistance in the future!

Posted 1 year ago

“James Harper was very helpful with my needs. He guided me through choosing the best products for the soundproofing I needed to do and was always available to answer any question I may had. I highly recommend him and this company. And the only reason I gave 4 stars is that they don't offer on-site consultations. But even handling everything through email, the communication was excellent!”

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Posted 1 year ago

Thank you for your business, Thiago! It was a pleasure working with you!

Posted 1 year ago

“Is there a phone number I can call ? I am a international customer.”

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Posted 1 year ago

Hi Raphael. If you need to call us from outside the U.S. or anywhere in the world with internet access, you can use this web page to contact our team using your phone or computer's microphone and speakers: https://acoustimacllc.onsip.com/ Let us know if you need anything else on our end.

Posted 1 year ago

“Art work is very good to match the acoustical improvements in controlling High Frequency reflection bonces from my Stereo.”

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Posted 1 year ago

Thank you for your business, Edward!

Posted 1 year ago

Acoustimac LLC is rated 4.8 based on 429 reviews