American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.57

2.6 Rating 526 Reviews

33 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.6

Based on 526 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For 30£ there was not enough”

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Posted 10 months ago

“Very difficult to get in contact but once I fixed that they were quick to respond. However, ordered 22 items for my grandsons but 4 items were missing, no explanation or email and at time of writing I’m still waiting for replacement of refund”

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Posted 10 months ago

“Love the products you range, sadly some of the used by dates are not very good. Giving us a month or in some less than a month on some of the products”

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Posted 10 months ago

“Acceptable order. Just missed the m&m peanuts costing about £21.00. I emailed them lots nothing then I got onto my bank and funny enough they emailed to say your refund is on your way”

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Posted 10 months ago

“Had some issues with tracking info and delivery but all is resolved”

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Posted 11 months ago

Hello Zak, Thank you for your review. You can track your order on the Royal Mail website using tracking number GG630223351GB. Kind regards Customer support

Posted 11 months ago

“- ordered on next day delivery but took 6 days - all items in date and none missing”

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Posted 1 year ago

“Loved trying all the new sweet but I generally thought it was a chocolate mystery box as I clicked on the chocolate list and the mystery box was there so I’m pretty disappointed that mostly everything in the box was sweets I think I had one chocolate thing and it was m and m cookies”

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Posted 1 year ago

“Took a bit of time to be delivered and there were some bits that needed refunding but got there in the end.”

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Posted 2 years ago

“Ordered my bits on Wednesday around 3pm. And paid extra for next day delivery. So expected the item on Friday as poss missed the cut off for Thursday delivery. Items didn't arrive till Wednesday week later. Emailed American candy but got no reply, then got an email asking for feedback, so here you go. Shame product great just lack.of communication and delivery was terrible.”

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Posted 2 years ago

“Items showed up quickly. Order was missing an item. Emailed support twice since the order arrived last Thursday requesting a refund and received no response.”

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Posted 2 years ago

“I think they forgot to dispatch my order, had to chase my order up 3 weeks after ordering, originally put it down to christmas strikes and holidays and such”

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Posted 2 years ago

“I placed an order for some cereal on Christmas day. Because of the date, I didn't expect quick delivery but the confirmation that I received implied that it would come within 1-2 working days. It would have been good to have managed my expectations a little better and explained that they were closed until the new year. After reading terrible online reviews, I panicked that I had lost my money (£60+) and I emailed support. No response. I did get my order on the 5th Jan and it was great! It just would have been better to have an improved 'out of office' response to keep me informed.”

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Posted 2 years ago

“Bit of a knob,But it does the job”

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Posted 2 years ago

“The customer service is a bit slow, and good luck getting your tracking information to work. They do have a nice selection of products though! Just hope you get them. I wasn’t able to select a faster shipping at check out either. Unsure if that is because of the holidays, or because I didn’t order enough stuff.”

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Posted 2 years ago

“Not genuine USA Froot Loops, Canadian version and not the same.”

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Posted 2 years ago

“Good dispatch but ordered next day delivery came in for 4 days but still buy again also which prices was cheaper an the customer service was better”

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Posted 2 years ago

“I haven't received anything yet so I'll let you know 😂❤️”

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Posted 2 years ago

“Don't ask me for the review the same day I get the email telling me the product is on its way 😂🤣😂”

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Posted 2 years ago

“I didn’t get my TGI Friday ranch bites and wasn’t refunded it”

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Posted 2 years ago

“A little hit and miss. Started off with superb customer service but my order wasn’t complete and 1 item was faulty and I have heard nothing since. Was also told they’d honour my 10 percent discount as I forgot to put the code in ( was a £190 order ) but nothing has been done. Items good”

Helpful Report

Posted 2 years ago

American Candy Co is rated 2.6 based on 526 reviews