“Terrible. Paid and they didn't respond to my order for 2 weeks. Only to say its out of stock and they're not going to restock.
Gave me the option to pay more for a different CPU though. Useless company.”
“Worst Customer Service EVER.
I see that the company is actively responding to reviews. Pity that they cant answer the phones (now just says they are closed as opposed to 'busy' and ringing out).
They don't respond to emails or their own contact form and promote a live chat that is broken. Its impossible to contact them, their customer service is ridiculous.
My parcel and order have been processed and marked as complete and dispatched since the 3rd yet the tracking with DPD still shows them still waiting for it.
I've spent thousands with them in the past, Getting a chargeback with my latest order from the bank. Good luck trying to contact me to get it back.”
“Honestly don’t understand the negative reviews here.
Can say we have had nothing but exceptional service and a great product. The after sales service is on par with John Lewis, very professional and very friendly. Would highly recommend”
“The same theme as other reviews. The PC video card failed after 2 months. They went around the houses on customer support trying to blame anything else (montor, cables etc). Then at the end they sent a manual saying this is how you fix it. The transcript of the chat log was also unmailable for evidence. I wish I had read the reviews first.”
“Abysmal customer service and onerous returns policy. Avoid!
I purchased a Motherboard, CPU and RAM from AWD-IT a couple of months ago. Unfortunately, the motherboard failed, which was proven by using the CPU and RAM in another motherboard. I have since purchased a replacement motherboard from a more reputable company, so now have a working PC.
AWD-IT refuse to repair, replace or refund the motherboard, which is in breach of the Consumer Rights ACT 2015. They say that they require the CPU/RAM as well. However, the CPU/RAM is not faulty. The fault is with the motherboard, which they will not replace/repair/refund.
Avoid at all costs and use them at your peril!”
“Ordered PC components 4 weeks ago,
Shipment was little slow they meant to disaptch on Thursday when orderd then got delay till Friday and only went out of wearhouse on Monday.
After getting the parts they sent me wrong CPU Cooler with no support for LGA 1700 from diffrent brand then what I had ordered. I asked for fast solution to eaither replace or they offered to sent bracket to support LGA 1700 one week went no response so I asked to return instead and refund. After they sent me link for return but only for UK, I have ordered to Ireland and their return link only support UK so I mentioned this to them and no response. It's over a week now and I'm getting ignored and not possible to reach anyone via email or even their discord server seems they just trying to scam me. I will need open dispute this week against them as they are not responding to me anymore. Not recommedning to order from this company.”
“DO NOT BUY ANYTHING FROM AWD-IT. THE ABSOLUTE PITS. I ordered a Motherboard bundle and paid nearly £20 for dpd delivery. They dispatched my motherboard bundle via some crappy 3rd rate royal mail untracked service due to a processing error. 6 days and I'm still waiting for my parts. Emails and phone calls they just lie and are now refusing to refund my money even though the mistake was on there part not mine. They are the absolute pits. Avoid at all costs”
“Ordered a PC case on Monday which was in stock and paid £12.95 extra for 1-2 delivery. 4 days later I contacted them to ask where my order was, they told me they its not in stock and could not get in touch with anyone in Despatch to ask, initially no managers were available until i told them i was reviewing the experience in the internet. I then spoke to Mark who told me that they are very busy, well so is Amazon!
If you want reassurance that stock figures are correct and getting your order on time i'd buy from Amazon.
I just thought i'd give these guys some business instead of Amazon, unfortunately these problems will happen with these smaller companies until they get their stock figures and back office working as it should.
Ended with refund and 4 days i wont get back”
“Ordered a pc case on 19/09/20, case was in stock, paid extra for next day delivery, as of writing this on 25/09/20, no sign of delivery. Sent email to customer service over 24h ago, no response received.
I appreciate that during current covid situation, things are difficult operations wise, but do not give false certainty when clearly you cannot fulfill it.
Disappointed with my recent experience with AWD IT. Hopefully, in future this will be different.”
“Prices are okay, but charging a 40 pounds for building fee and then mess up my build totally, by being incapable of reading my order properly is just sad. Customer service is abysmal it took me two email and 20+ calls to reach out to them. After all them have offered me the difference in price between mismatched parts, a whopping 10 pounds, and recommend me to by cheap wifi card to compensate for wifi that is supposed to be integrated in my motherboard in first place. Try to avoid this place and better build your pc yourself with some Youtube tutorials.”
“Purchased a motherboard bundle and some other bits from Awd-it. The Board was sent out untested and thrown together. (Far from professional) when the board arrived it was damaged and there was evidence to suggest it hadnt even been tested before dispatch.
They also charged me £8.95 Delivery Charge for next day delivery and took for days to arrive.
I spoke with a gent called mark buckley at Awd-it and although very polite soon had attitude i got a mouthful and no customer support or care.
IF YOU WANT GOOD PRODUCTS THAT GIVE GREAT VALUE FOR MONEY 100% AVOID AVOID THIS COMPANY.
GO TO www.overclockers.co.uk Much better service and quality items”
