“Abysmal customer service and onerous returns policy. Avoid!
I purchased a Motherboard, CPU and RAM from AWD-IT a couple of months ago. Unfortunately, the motherboard failed, which was proven by using the CPU and RAM in another motherboard. I have since purchased a replacement motherboard from a more reputable company, so now have a working PC.
AWD-IT refuse to repair, replace or refund the motherboard, which is in breach of the Consumer Rights ACT 2015. They say that they require the CPU/RAM as well. However, the CPU/RAM is not faulty. The fault is with the motherboard, which they will not replace/repair/refund.
Avoid at all costs and use them at your peril!”
“Ordered a PC case on Monday which was in stock and paid £12.95 extra for 1-2 delivery. 4 days later I contacted them to ask where my order was, they told me they its not in stock and could not get in touch with anyone in Despatch to ask, initially no managers were available until i told them i was reviewing the experience in the internet. I then spoke to Mark who told me that they are very busy, well so is Amazon!
If you want reassurance that stock figures are correct and getting your order on time i'd buy from Amazon.
I just thought i'd give these guys some business instead of Amazon, unfortunately these problems will happen with these smaller companies until they get their stock figures and back office working as it should.
Ended with refund and 4 days i wont get back”
“Ordered a pc case on 19/09/20, case was in stock, paid extra for next day delivery, as of writing this on 25/09/20, no sign of delivery. Sent email to customer service over 24h ago, no response received.
I appreciate that during current covid situation, things are difficult operations wise, but do not give false certainty when clearly you cannot fulfill it.
Disappointed with my recent experience with AWD IT. Hopefully, in future this will be different.”
“Prices are okay, but charging a 40 pounds for building fee and then mess up my build totally, by being incapable of reading my order properly is just sad. Customer service is abysmal it took me two email and 20+ calls to reach out to them. After all them have offered me the difference in price between mismatched parts, a whopping 10 pounds, and recommend me to by cheap wifi card to compensate for wifi that is supposed to be integrated in my motherboard in first place. Try to avoid this place and better build your pc yourself with some Youtube tutorials.”
