Login
Start Free Trial
Are you a business??
Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request
Back Market Reviews
1.2
Rating
91
Reviews
4
%
of reviewers recommend
Back Market
Company
Reviews
Questions
Visit Website
Write Your review
Tell us how
Back Market
made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or
browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
* One or more of these files was not uploaded due to an invalid file type.
* File size is too large (Max: 256 MB).
* We could not upload one of your files, please try again later or contact support.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
"DO NOT BUY FROM THIS COMPANY. BROKEN PHONE DELIVERED. SENT BACK WITH TRACKING AND THEY ARE DENYING RECEIVING IT EVEN THOUGH I HAVE PROOF OF DELIVERY. WONT REPLY TO MY MESSAGES. \r\n\r\nOrdered an iPhone. Delivered it, but it was broken on delivery. The box was perfectly intact. The phone had stripes all over the screen. I chatted online with BackMarket (no way of phoning them) they started a chat. I sent images of the screen, of the box in every angle possible. No apologies, they instantly blamed courier. They said an investigation would be launched. The next day I was sent a return label. The post office advised that I use my own tracking and insurance so I paid for this. Was delivered the next day with proof of delivery. BackMarket is saying their Reseller G&Iinternational Ltd did not receive it. Even though I have sent them proof. This was on Monday it's now Friday and no refund, no apology, no phone. 250 GBP out of pocket. No accountability. An utterly despicable company. Ripped off!"
Sarah
"Crypto Exchanges with No Withdrawal Procedure Descriptions \r\n\r\nMany illegal firms are accepting payments via TRC20 and ERC20 blockchain networks. They have no payment policy, no legal withdrawal procedure, and provide zero information on payouts. Don't fall victim to these frauds; they're unlikely to return your hard-earned money.\r\n\r\nStay safe by researching and choosing reputable exchanges with transparent practices. Protect your investments and report suspicious activities.\r\n\r\nGot Scammed Online?\r\n\r\nRustik Cyber Hack Service Team Of Experts Specialize In Retrieving Lost Funds From fraudulent Brokers. Crypto, BTC, Usdt ,Eth, and Bank Transferred Funds scammed, \r\n\r\nEmail: rustikcyberhacksservice(at)gmail. com\r\n\r\nEmail: contact(at)rustikcyberhackservice. com\r\n\r\nGet more information on Web site: RUSTIKCYBERHACKSERVICE. COM and easily reach out to Rustik Cyber Hack Service through WhatsApp + 1.38.63.48.78.38 Telegram: @rustikcyberhackservice"
Christina Ong
"Got a laptop which was ruined, wanted to send it back and get a refund after 48 hours but the customer support is useless and still fighting with them to get my monet back. it's been 5 days since I asked for a refund, will probably take a week more..."
Becks
"So far the refurbished phone we bought has been great. The trade in program is a problem. We sent in our device and we got a counter offer. The problem came when I went to get my money. They asked for a copy of my ID front, and back, SSN, DOB and my banking account routing and account number. \r\n\r\nNow I am not sure if you have been through any Identity theft issues but giving that info is a NO GO. I called BackMarket to get them to just credit my credit card or send me a check and they refused. The CS rep was rude, lied and said all that clearly states on the site and in the agreement when I purchased. \r\n\r\nFinally they listed the status as \u201cpayout\u201d done when I never even gave them my info so it makes it look like they actually paid me. The trade in company is called \u201cThe Cellular Resource\u201d. Then we got a message saying that \u201cpayment has been sent\u201d I will be amazed to see if they actually send us a check and I will update this if so."
Anonymous
"So far the refurbished phone we bought has been great. The trade in program is a problem. We sent in our device and we got a counter offer. The problem came when I went to get my money. They asked for a copy of my ID front, and back, SSN, DOB and my banking account routing and account number. \r\n\r\nNow I am not sure if you have been through any Identity theft issues but giving that info is a NO GO. I called BackMarket to get them to just credit my credit card or send me a check and they refused. The CS rep was rude, lied and said all that clearly states on the site and in the agreement when I purchased. \r\n\r\nFinally they listed the status as \u201cpayout\u201d done when I never even gave them my info so it makes it look like they actually paid me. The trade in company is called \u201cThe Cellular Resource\u201d. Then we got a message saying that \u201cpayment has been sent\u201d I will be amazed to see if they actually send us a check and I will update this if so."
Anonymous
"its amazing i brought an iphone 13 pro and its super fast an damzing condition, its way better that o2, giffgaff, three, or any other other suplier i have tried in the past. i definatly recomend, dont get tricked or put off by the other revews, it the best."
Anonymous
"BACK MARKET SCAM - PURCHASE AT YOUR OWN RISK.\r\nBack Market Steals Money: I purchased a $700 item, it was never shipped and Back Market refuses to refund. \r\n\r\nSee VIC's review below, this is the same scam they pulled on me. Please Do Not Purchase from BackMarket, they will rip you off.\r\n\r\nBackmarket sales tax scam. If you purchased an item from them in 2023, verify the sales tax amount paid is accurate. They also tried charging me 10% sales tax in a state with 6% rate.\r\n\r\nOne month later, no refund, no item and no help from BackMarket. I opened a claim with shipper and reported the fraudulent activity.\r\n\r\nThey also give the impression you are purchasing from them, in fact you are buying from an unknown third party."
Anonymous
2
Your browser does not support embedded videos.
Anonymous
Anonymous
//
01/01/2019
Filter:
Rated 4
None
5 Stars
4 Stars
3 Stars
2 Stars
1 Stars
Helpful
- No results match this filter query -
Reset Filters
Back Market
is rated
1.2
based on
91
reviews
Visit Back Market
Our Company
Business Solutions
Impressum
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request