"Bought a refurbished iPhone 12 in February and the screen was glitching by April. I paid extra for the insurance but there was no need as I hadn\u2019t damaged it. I sent it back using their courier with a promise that it will be repaired and returned in 3 business days. 2 weeks later and I hadn\u2019t received it. Royal Mail said it was lost. Backmarket said they would refund me so I bought an alternative as I was working off an iPhone 5 that barely worked for 2 weeks. The next day, they sent me a phone without telling me. I told them not to ship and to provide a refund as requested. They refused. I now have 2 phones and I am starting a legal case. Citizen's Advice have confirmed it is a breach of contract and reported the incident to trading standards."

"Bought a refurbished iPhone 12 in February and the screen was glitching by April. I paid extra for the insurance but there was no need as I hadn\u2019t damaged it. I sent it back using their courier with a promise that it will be repaired and returned in 3 business days. 2 weeks later and I hadn\u2019t received it. Royal Mail said it was lost. Backmarket said they would refund me so I bought an alternative as I was working off an iPhone 5 that barely worked for 2 weeks. The next day, they sent me a phone without telling me. I told them not to ship and to provide a refund as requested. They refused. I now have 2 phones and I am starting a legal case. Citizen's Advice have confirmed it is a breach of contract and reported the incident to trading standards."

"Bought a refurbished iPhone 12 in February and the screen was glitching by April. I paid extra for the insurance but there was no need as I hadn\u2019t damaged it. I sent it back using their courier with a promise that it will be repaired and returned in 3 business days. 2 weeks later and I hadn\u2019t received it. Royal Mail said it was lost. Backmarket said they would refund me so I bought an alternative as I was working off an iPhone 5 that barely worked for 2 weeks. The next day, they sent me a phone without telling me. I told them not to ship and to provide a refund as requested. They refused. I now have 2 phones and I am starting a legal case. Citizen's Advice have confirmed it is a breach of contract and reported the incident to trading standards."

"They sent me a seriously faulty device and did not fix it when I returned it. Now they won't refund me or replace and have wasted months of my time. Criminal."

"I have pictures to prove what I'm about to say. $116 offer for Pixel 6 down graded to $105 (which I don't have yet). They show a picture with a scratched screen, it was not there when shipped. If it were really scratched wouldn't they downgrade more than $11. Anyway I accepted because I figured they will send it back with a scratch if I refused the offer. I wonder how many people actually get the full offer. I'm still waiting for the money to land in my bank."

"I bought a iPad 10.2 (9 generation) 64gb \r\nAnd I received a iPad (7 generation) 32gb"

"I sent an iPhone 8 Plus for a $55 payout and they are trying to say that the phone is fake, the Apple symbol is a sticker and there are no electronics inside!!! What?! \r\nMy daughter just upgraded from that phone lol. I\u2019ve been totally scammed ."