“I sent a phone for a trade in and was paid no problem them I sent a Nintendo and another phone to be traded in was told the payment was sent on the 23 nothing came . Contacted them and was told payment is blocked but with no explanation as to why or by who. I asked for my stuff back or to get paid and all I got is we are looking into it will get back to you. Today is the first and nothing. I don’t think I will get paid or get my stuff back either sadly and nothing I can do and no the items were not stolen.”
“Avoid like the plague! Ordered a Saumsgun active watch 2 in "good" condition from a seller called "Digital Techno" through Backmarket. The watch arrived in good time but was instantly more scratched than "good" conditon but I wasn't too concerned. I then tried to turn it on but nothing G happened. Still not too concerned I left it to charge to 100%. Unfortunately, it still didn't work. I tried all the advise and techniques online but still nothing so I requested a refund. A label was provided for me by Backmarket and I duly packaged the watch up in the origin packaging it came in. Several days later I received a message that the watch had been received but the seller said it wasn't the same watch they sent out!! No proof provided but simply that they wouldn't be refunding. I provided multiple pictures of the watch both during charge and when packing up to return and yet Backmarket just seem to instantly side with the seller. As far as I can tell, either
A) I was sent out an incorrect watch initially, hence maybe it isn't work
B) I was issued with an incorrect return shipping label
C) The seller simply doesn't wish to admit they sent out a dodgy watch and doesn't want to issue a refund
I have asked to escalate this further so we shall see where that goes.
Please please please, save your hard earnt money and give BackMarket a miss. Use eBay or Amazon Renewed. Both of which have great customer service and care about their customers and ensuring they get what they paid for.”
“Don’t buy from them, I used to be a Back Market customer, not anymore, I purchased an iPhone 14 Pro Max in the UK, their seller (Loop Mobile) sent me a ISLUS version with no physical sim, when I returned it as instructed they claimed they have no records of this phone sold, and they haven’t returned the phone, haven’t given me a refund, and I’ve been trying to reach customer service for days with no answer.
I feel like I was scammed”
“It is almost impossible to get any assistance. Almost a week late now and no phone. Also they said my payment didn’t go through and I almost paid again until I checked my bank account. It did go through.”
“I had a bed experience with this company!?
They didn’t stand behind there products!
Especially if you have an issue!
Remember you are not buying new you are buying something that had issues before!?not interested to purchase from theme in the future..”
“Never will I use this company again, it’s a shambles and need investigating. I Ordered phones for myself and husband. My first one had a low battery, this was exchanged with no problem as I checked the battery life the day or 2 after as it wouldn’t hold a charge.
My dad ordered one at Christmas, he’s had problems with it for a while so I returned it. The messages that were sent from Back market after receiving it back were very confusing. Well if you’ve had the phone a month Bla Bla Bla then after 3 months it means this then after 6 months the battery degrades. I didn’t have a clue what the actual warranty was nor did I understand what they were talking about. I said I want a refund, so they said, well the seller said that there isn’t a problem with it. We’re sending the phone back to you. They said I could complain directly to the seller however, I bought from them so my contract is with them surely. I also got the impression the messages were sent from somewhere overseas and were scripted. I’m fuming I’m going to try Resolver as I don’t know what else to do. Scamming t***s”
“Tried to order 2 iPhones for over 2 weeks. Jumped through all ID hoops after orders continually cancelled. Opened account and none of the 10 or so order attempts showed up on my card “oops, no order made”. Customer service indicated it was an issue on credit card end. Cleared purchase w credit card. Continued to get cancellation of order from Back Market. Finally gave up and ordered older model through Apple Store.”
“DO NOT BUY FROM THIS COMPANY. BROKEN PHONE DELIVERED. SENT BACK WITH TRACKING AND THEY ARE DENYING RECEIVING IT EVEN THOUGH I HAVE PROOF OF DELIVERY. WONT REPLY TO MY MESSAGES.
Ordered an iPhone. Delivered it, but it was broken on delivery. The box was perfectly intact. The phone had stripes all over the screen. I chatted online with BackMarket (no way of phoning them) they started a chat. I sent images of the screen, of the box in every angle possible. No apologies, they instantly blamed courier. They said an investigation would be launched. The next day I was sent a return label. The post office advised that I use my own tracking and insurance so I paid for this. Was delivered the next day with proof of delivery. BackMarket is saying their Reseller G&Iinternational Ltd did not receive it. Even though I have sent them proof. This was on Monday it's now Friday and no refund, no apology, no phone. 250 GBP out of pocket. No accountability. An utterly despicable company. Ripped off!”
“2 weeks ago I ordered an iPhone 12 it came and looked great on the outside however as I started the transfer the screen started to tap on stuff on its own. It kept doing it so I requested a repair/replacement. I have received the “replacement” today and the same issue has occurred, so in my opinion the seller resent me the same phone I had issues with before without any form of fixing it whatsoever! I am so disappointed with my experience with the back market as a few of friends have had good experiences, however the same cannot be said for me. I also tried to call up and speak to someone however, the phone hung up before I could do so! So, now I am stuck with the same broken phone I was given before hand and no idea what to do from here.”
“I will never use this company anymore. When you purchase something you are under luck either It works and you are lucky or something wrong with it and you’re not getting any help”
“I had bough a phone from them 2 years ago that was in a very good condition. This year I ordered 2 phones and both were in very bad condition. In the process of complaining to Backmarket, they told me you are fraud and closed my account! If your account is closed you can't contact anyone. I'm very unhappy with the experience.”
“I bought a phone via Back Market. About 4 months later the battery started swelling, pushing the screen out of the casing. The device is within their 12 month warranty. But Back Market gave me the run around. I was told to go to a Google certified repair shop and get a diagnostic report, after sending them the report I was told to get a quote for the repair When did I become responsible for administrating the repair of a faulty, in warranty device?! I'm sick of them wasting my time.”
“I ordered a refurbished all in one Levoto computer and after 3 weeks the graphic card went down. I contacted them , they sent the return label and I sent it back the same day. 24 hours later they told me the seller said I damaged the screen and no refund! How they could say that when they did not receive the package yet! I sent with proof of return the pictures of the pc showing no damage but the images on the screen full of stripes and not a damaged screen.
They have 30 days money back guaranty + one year warranty which expires on the 28th of February 2025 but they wrote to me that the warranty was expired!
This company is a fraud.
If you buy and have no complain it's ok but if what you buy doesn't function properly, you lose your money.
DO NOT BUY FROM THEM”
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“I have recently had a terrible experience with backmarket.Sending my phone because the screen had dead pixels, they said my screen was cracked.I have pictures of it beforehand it definitely was not correct”
“I have purchased other devices from Back Market and have been 100% satisfied, not so with my latest iPhone purchase. It came with only 75% of its battery life from the original battery. They clearly state that they will not sell a phone with less than 85% life in the battery. It was sent back and was replaced with a knock-off battery. This “ new” battery won’t charge to 100% and gets very hot while charging. Now, portions of the screen won’t work making it impossible to select characters normally typing. I would think they would use a reputable “seller” but this phone is anything but acceptable with numerous defects. I sent it back the 2nd time now asking for a total refund as I’m disappointed in the item. It’s been over a week now and heard nothing. When I’ve asked they tell me they are waiting to hear from the “seller”. It seems they are more interested in passing inferior products than customer service. A once reputable and trusted company now pushing defective items. Not only have I purchased from them, I’ve recommended to family and friends. Never again. Buyer beware. Spend your money elsewhere to avoid disappointment.”
“Got a laptop which was ruined, wanted to send it back and get a refund after 48 hours but the customer support is useless and still fighting with them to get my monet back. it's been 5 days since I asked for a refund, will probably take a week more...”
“Wrong condition and unhelpful customer service.
The phone delivered was not as described. It had visible scratches including on the screen. Initially customer services were helpful and offered a small refund for part of the difference between excellent and fair conditions. Unfortunately the refund never materialised. Multiple promises and many excuses - it was a delay / an error / an oversight etc. each one after I waited a few days for the refund to clear. I assume now that these are all lies.
Never using again. Don’t recommend you do either.”
