Back Market Reviews

1.2 Rating 91 Reviews
4 %
of reviewers recommend Back Market

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Back Market 1 star review on 12th April 2024
Sarah
Back Market 3 star review on 23rd March 2024
Christina Ong
Back Market 1 star review on 19th March 2024
Becks
Back Market 2 star review on 9th March 2024
Anonymous
Back Market 2 star review on 9th March 2024
Anonymous
Back Market 5 star review on 3rd November 2023
Anonymous
Back Market 1 star review on 24th April 2023
Anonymous
2
Anonymous
Anonymous  // 01/01/2019
So far the refurbished phone we bought has been great. The trade in program is a problem. We sent in our device and we got a counter offer. The problem came when I went to get my money. They asked for a copy of my ID front, and back, SSN, DOB and my banking account routing and account number. Now I am not sure if you have been through any Identity theft issues but giving that info is a NO GO. I called BackMarket to get them to just credit my credit card or send me a check and they refused. The CS rep was rude, lied and said all that clearly states on the site and in the agreement when I purchased. Finally they listed the status as “payout” done when I never even gave them my info so it makes it look like they actually paid me. The trade in company is called “The Cellular Resource”. Then we got a message saying that “payment has been sent” I will be amazed to see if they actually send us a check and I will update this if so.
Back Market 2 star review on 9th March 2024 Back Market 2 star review on 9th March 2024
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Posted 1 month ago
Really bad experience with the seller on Back Market. Purchased what I thought was a 4k res ThinkPad as ADVERTISED. Received a 1920 res. Back Market was very communicative but the seller was less than professional. Offered $30 back to keep, or return laptop with no fix. Laptop seems fine; just not close to what was advertised or received. Seems like the customer got the short end and neither the seller nor Back Market really tried to make things right when given the chance. It should have been very simple to make things right. Disappointed.
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Posted 2 months ago
I bought a android Kyocera brigade , I received the phone June 2 , 2022 , the phone shut completely down July 1st and would not turn back on . I called back market , I said that I tried to call but they were closed and the recorded voicemail I got said they were open Monday thru Friday 8am to 8pm. Customer service argued with me and said sorry for the misinformation but we were opened , I said no you weren't may I please speak to a supervisor. He then asked me why I explained and he put me on hold for a hour. So I hung up and called back , this time the man admitted that they were closed but still couldn't help me because it was passed the 30ty day return policy. Junk phone and terrible customer service. Never again , do not deal with back market.
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Posted 1 year ago
Back Market is rated 1.2 based on 91 reviews