“Title: Back Market Warranty — Very Disappointing and Misleading
I bought a refurbished MacBook Air from Back Market with a one-year warranty. A few months later, colored lines appeared on the screen. I never dropped or damaged it, yet Back Market claimed it was “impact damage” and refused full warranty repair — only offering a 10% refund.
Apple later confirmed the issue was covered under Apple’s official warranty and repaired it free of charge. This clearly shows Back Market’s handling was inaccurate, unprofessional, and dismissive.
I also requested escalation to a higher-level manager but was ignored. This experience caused me hours of frustration and loss of trust.
I strongly advise consumers to be cautious — Back Market’s warranty may not protect you when you need it most. I believed in supporting refurbished products to help the environment, but this experience completely changed my view.”
“avoid at all costs
ordered a phone stopped working made me send the device to them twice and they sent it right back now i have a iphone i paid over £900 for and doesnt work and back market not helping
dodgy company avoid”
“I brought a MacBook under this website and it had screen issues after some months without any fault from myself. They are refusing my warranty and claiming it was damaged by me and nearly offering a 10% discount on my next product. DO NOT buy a refurbished device off these people as they will void your complaint and make money off your issues”
“The support team really went the extra mile to dive deep into my issue. They didn’t just rush to offer solutions but took the time to understand the full scope of what I was dealing with. Their patience and attention to detail stood out, and it was clear they were focused on finding a solution that would work in the long run, not just a quick patch. It was refreshing to see that level of care.”
“The support team really went the extra mile to dive deep into my issue. They didn’t just rush to offer solutions but took the time to understand the full scope of what I was dealing with. Their patience and attention to detail stood out, and it was clear they were focused on finding a solution that would work in the long run, not just a quick patch. It was refreshing to see that level of care.”
“Never ever buy from BackMarket.
You don’t get what you pay for and if you send back the device for repair within your guarantee period then only God can help you.
My rating from my personal experience with BackMarket is simply- ZERO.
The added screen shot was a reply after a month and a half since it was sent for a repair of the faulty device they sent me.”
“Back Market use to be the go to place to get electronics for my family. If there was an issue, they were a phone call away and issues resolved. They have converted to online customer service only and that's a nightmare. You have to wait a day or two for a response and a lot of agents to understand things as they would if you were talking. After this current issue that has been going on a month, I will be going back to eBay. They also have a one year warranty on their refurbished items. I had to go to the BBB about this issue and still they are slow moving. Back Market has definitely gone down in service these past few years”
“Delivered to the wrong address because they put the wrong address on the parcel. Didn’t match the address on the delivery slip. Only found it by chance by looking at the photo Royal Mail had taken of the door threshold. Very lucky to find it. Impossible to contact Back Market about it. They are basically not interested when things go wrong. Avoid them to have a stress free life.”
“I purchased a laptop a month ago, and barely used it. The screen stopped working. Clearly, they don't ensure a quality standard. Horrible customer service, not helpful, only parroting the same answer again and again. Not qualified. Pay a little more, get a decent device from a decent place.”
“i purchased a samsung s23 ultra, graded as fair condition 12 months ago, i was surprised when i got the phone, although graded as fair it was in very good condition with only a few tiny marks on the edges, which would be covered by the case, i was very happy.
Fast forward nearly 12 months, and i have a problem with the microphone, as its within warranty they arrange shipping to the seller, i return the handset on 7/08/24. I then hear nothing for a while, so i chase it up, speaking to various advisers along the way trying to get details from the company buyur.
It gets to the point where the adviser tells me if they dont provide tracking details within 1 business day i will get the option of a full refund, that day passes and still nothing, i chase it up again expecting a refund, only to be told its been delivered, i check the tracking and it says it was delivered on sat 17, however sat was actually the 16th, i checked my cameras on both days at the time it stated, and we had no post on both of those days.
i contact backmarket telling them that its not been delivered, then on friday 22nd i get a message from royalmail about a parcel from a company i dont know, UR.co.uk, when googled turns out they are a phone seller, and i think its the original seller of my phone, probably changed their name as they have terrible feedback.
Anyway, my phone had a faulty microphone, its come back with a scratched screen as well as a damaged lcd screen, and backmarket said this is ok as i bought a phone described as fair condition, they dont seem to understand that the screen and lcd display were both fine and i had a microphone issue.
They will not sort this out, so it looks like i may have to take the legal route, personally i wont be buying from them again.”
“They had me at “we don’t charge unless there’s a viable path to recovery.” That kind of honesty is rare. The initial consultation explained how traceability and exchange cooperation are the two biggest hurdles.
Their team dove into my case documents and quickly identified that my stolen BTC had been routed to Kraken. What surprised me was how fast they acted:
• Sent a legal disclosure request to the exchange’s fraud team.
• Worked with a private investigator in Germany who specializes in crypto theft.
• Helped me submit a sworn statement to local law enforcement.
Seventeen days later, $89,000 was sitting in my cold wallet. I still can’t believe it. Forever thankful to Napua Francesca and her recovery crew.”
“They had me at “we don’t charge unless there’s a viable path to recovery.” That kind of honesty is rare. The initial consultation explained how traceability and exchange cooperation are the two biggest hurdles.
Their team dove into my case documents and quickly identified that my stolen BTC had been routed to Kraken. What surprised me was how fast they acted:
• Sent a legal disclosure request to the exchange’s fraud team.
• Worked with a private investigator in Germany who specializes in crypto theft.
• Helped me submit a sworn statement to local law enforcement.
Seventeen days later, $89,000 was sitting in my cold wallet. I still can’t believe it. Forever thankful to Napua Francesca and her recovery crew.”
“They had me at “we don’t charge unless there’s a viable path to recovery.” That kind of honesty is rare. The initial consultation explained how traceability and exchange cooperation are the two biggest hurdles.
Their team dove into my case documents and quickly identified that my stolen BTC had been routed to Kraken. What surprised me was how fast they acted:
• Sent a legal disclosure request to the exchange’s fraud team.
• Worked with a private investigator in Germany who specializes in crypto theft.
• Helped me submit a sworn statement to local law enforcement.
Seventeen days later, $89,000 was sitting in my cold wallet. I still can’t believe it. Forever thankful to Napua Francesca and her recovery crew.”
“"fair" condition phone is not fair, screen scratched/cracked
Bought a phone in "fair" condition and it had a deep scratch/crack in the screen. I immediately reported it, but the company did not display the return address and delayed sending me a return label, and dragged out the process and argued with me with AI-generated nonsense messages. I had to leave the country on business, and they withheld the shipping label until then, and later gave me a label which cannot be used outside the US. Backmarket used to be great, but has taken a big turn for the worse, selling substandard products, with terrible customer service. AVOID”
