Back Market Reviews

"Avoid like the plague! Ordered a Saumsgun active watch 2 in \"good\" condition from a seller called \"Digital Techno\" through Backmarket. The watch arrived in good time but was instantly more scratched than \"good\" conditon but I wasn't too concerned. I then tried to turn it on but nothing G happened. Still not too concerned I left it to charge to 100%. Unfortunately, it still didn't work. I tried all the advise and techniques online but still nothing so I requested a refund. A label was provided for me by Backmarket and I duly packaged the watch up in the origin packaging it came in. Several days later I received a message that the watch had been received but the seller said it wasn't the same watch they sent out!! No proof provided but simply that they wouldn't be refunding. I provided multiple pictures of the watch both during charge and when packing up to return and yet Backmarket just seem to instantly side with the seller. As far as I can tell, either\r\nA) I was sent out an incorrect watch initially, hence maybe it isn't work\r\nB) I was issued with an incorrect return shipping label\r\nC) The seller simply doesn't wish to admit they sent out a dodgy watch and doesn't want to issue a refund\r\n\r\nI have asked to escalate this further so we shall see where that goes. \r\n\r\nPlease please please, save your hard earnt money and give BackMarket a miss. Use eBay or Amazon Renewed. Both of which have great customer service and care about their customers and ensuring they get what they paid for."

"Avoid like the plague! Ordered a Saumsgun active watch 2 in \"good\" condition from a seller called \"Digital Techno\" through Backmarket. The watch arrived in good time but was instantly more scratched than \"good\" conditon but I wasn't too concerned. I then tried to turn it on but nothing G happened. Still not too concerned I left it to charge to 100%. Unfortunately, it still didn't work. I tried all the advise and techniques online but still nothing so I requested a refund. A label was provided for me by Backmarket and I duly packaged the watch up in the origin packaging it came in. Several days later I received a message that the watch had been received but the seller said it wasn't the same watch they sent out!! No proof provided but simply that they wouldn't be refunding. I provided multiple pictures of the watch both during charge and when packing up to return and yet Backmarket just seem to instantly side with the seller. As far as I can tell, either\r\nA) I was sent out an incorrect watch initially, hence maybe it isn't work\r\nB) I was issued with an incorrect return shipping label\r\nC) The seller simply doesn't wish to admit they sent out a dodgy watch and doesn't want to issue a refund\r\n\r\nI have asked to escalate this further so we shall see where that goes. \r\n\r\nPlease please please, save your hard earnt money and give BackMarket a miss. Use eBay or Amazon Renewed. Both of which have great customer service and care about their customers and ensuring they get what they paid for."

"Avoid like the plague! Ordered a Saumsgun active watch 2 in \"good\" condition from a seller called \"Digital Techno\" through Backmarket. The watch arrived in good time but was instantly more scratched than \"good\" conditon but I wasn't too concerned. I then tried to turn it on but nothing G happened. Still not too concerned I left it to charge to 100%. Unfortunately, it still didn't work. I tried all the advise and techniques online but still nothing so I requested a refund. A label was provided for me by Backmarket and I duly packaged the watch up in the origin packaging it came in. Several days later I received a message that the watch had been received but the seller said it wasn't the same watch they sent out!! No proof provided but simply that they wouldn't be refunding. I provided multiple pictures of the watch both during charge and when packing up to return and yet Backmarket just seem to instantly side with the seller. As far as I can tell, either\r\nA) I was sent out an incorrect watch initially, hence maybe it isn't work\r\nB) I was issued with an incorrect return shipping label\r\nC) The seller simply doesn't wish to admit they sent out a dodgy watch and doesn't want to issue a refund\r\n\r\nI have asked to escalate this further so we shall see where that goes. \r\n\r\nPlease please please, save your hard earnt money and give BackMarket a miss. Use eBay or Amazon Renewed. Both of which have great customer service and care about their customers and ensuring they get what they paid for."

"DO NOT BUY FROM THIS COMPANY. BROKEN PHONE DELIVERED. SENT BACK WITH TRACKING AND THEY ARE DENYING RECEIVING IT EVEN THOUGH I HAVE PROOF OF DELIVERY. WONT REPLY TO MY MESSAGES. \r\n\r\nOrdered an iPhone. Delivered it, but it was broken on delivery. The box was perfectly intact. The phone had stripes all over the screen. I chatted online with BackMarket (no way of phoning them) they started a chat. I sent images of the screen, of the box in every angle possible. No apologies, they instantly blamed courier. They said an investigation would be launched. The next day I was sent a return label. The post office advised that I use my own tracking and insurance so I paid for this. Was delivered the next day with proof of delivery. BackMarket is saying their Reseller G&Iinternational Ltd did not receive it. Even though I have sent them proof. This was on Monday it's now Friday and no refund, no apology, no phone. 250 GBP out of pocket. No accountability. An utterly despicable company. Ripped off!"

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"Got a laptop which was ruined, wanted to send it back and get a refund after 48 hours but the customer support is useless and still fighting with them to get my monet back. it's been 5 days since I asked for a refund, will probably take a week more..."

"So far the refurbished phone we bought has been great. The trade in program is a problem. We sent in our device and we got a counter offer. The problem came when I went to get my money. They asked for a copy of my ID front, and back, SSN, DOB and my banking account routing and account number. \r\n\r\nNow I am not sure if you have been through any Identity theft issues but giving that info is a NO GO. I called BackMarket to get them to just credit my credit card or send me a check and they refused. The CS rep was rude, lied and said all that clearly states on the site and in the agreement when I purchased. \r\n\r\nFinally they listed the status as \u201cpayout\u201d done when I never even gave them my info so it makes it look like they actually paid me. The trade in company is called \u201cThe Cellular Resource\u201d. Then we got a message saying that \u201cpayment has been sent\u201d I will be amazed to see if they actually send us a check and I will update this if so."