This company gives the false impression it is based in the U.K. It is not based in the U.K. it is based in France. They give the false impression they are the sellers of the refurbished apple iPhone when in fact they punt off the sale to a third party who in my case were BEST4TECH. I have paid nearly £400 for a phone that has not arrived. As soon as I raised the fact of non delivery with Back Market I have been given the run around being told to fill in a form that asked me to provide a copy of my passport as photographic ID for any refund to be considered. Should the iPhone arrive meantime I must take photos of it from all angles and pay £10 to print off the return label plus extra for postage for an item costing nearly £400! A further rip off happens when at point of payment with credit card they take extra cash off you on top of the price of the item. They are quick as a flash taking your money but don’t make it easy to get a FULL refund for non delivery of the item. My item was to be delivered on 19 September 2022 and it’s now 26 September 2022 and nothing has appeared! They were quick enough to take nearly £400 off my credit card though. I have now opened up a credit card dispute with the card issuing bank helping me recover ALL of my money back. I advise others in a similar situation to do the same.