Big Bear Promo Reviews

Name: Big Bear Promo
Address: 15 warren Park way, Enderby, Leiciester, England
Rating: 4.98

5.0 Rating 746 Reviews

100 %

of reviewers recommend Big Bear Promo

Company Reviews

Metrics

Info

5.0

Based on 746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Big Bear Promo 5 star review on 3rd December 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Liam was extremely helpful! We needed custom pencil toppers for a special event and he was attentive and responsive from the beginning to the very end. The end result was absolutely perfect!”

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Posted 8 months ago

Thank you so much for taking the time to leave us a 5-star rating for Big Bear Promo. We truly appreciate your kind words and are thrilled to hear that Liam provided exceptional assistance throughout your experience with us. We're delighted that the result of the custom pencil toppers for your special event turned out perfect. Thank you again for your support and for choosing Big Bear Promo. Warm regards, Big Bear Promo

Posted 8 months ago

“The item was perfect and arrived quickly. Ross was great; helpful and communicative. I’ll definitely be back!”

Big Bear Promo 5 star review on 18th September 2024

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Posted 8 months ago

Dear Halima, Thank you so much for your outstanding 5-star rating of Big Bear Promo! We truly appreciate your support and kind words. We are thrilled to hear that you found the item perfect and that it arrived quickly. Ross is indeed a fantastic member of our team and we are glad that he provided helpful and communicative service. We look forward to hearing from you again in the future! Warm regards, The Big Bear Promo Team

Posted 8 months ago

“I have ordered a couple times from Big Bear promo, and both time I've been really impressed with the products and customer service. Big thank you to Joe Riman!”

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Posted 8 months ago

Thank you so much for taking the time to rate Big Bear Promo with 5 stars and leaving such positive feedback! We greatly appreciate your support and are thrilled to hear that you have been impressed with both our products and customer service. Once again, thank you for choosing Big Bear Promo, and we look forward to hearing from you again in the future! Warm Regards, Big Bear Promo

Posted 8 months ago

“Really happy with the service we received from Callum Burton and the actual product too! Would highly recommend Big Bear Promo!”

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Posted 8 months ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind words and recommendation. We're thrilled to hear that you had a great experience with Callum and are happy with both the service and the product you received from Big Bear Promo. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Thanks again, and take care!

Posted 8 months ago

“Very quick and informative responses to queries and issues. Sam Lewis wonderfully managed to sort out a printing delay to make sure we received what we need when we did. Much appreciated! Great quality of products too.”

Big Bear Promo 5 star review on 16th September 2024

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Posted 8 months ago

Dear Jemma, Thank you so much for your outstanding 5-star rating of Big Bear Promo! We truly appreciate your kind words and support. We are delighted to hear that you found our responses to be quick and informative, and we are pleased to know that Sam managed to sort out the printing delay. Your appreciation means a lot to us, and we are glad that the quality of our products met your expectations. Once again, thank you for choosing Big Bear Promo. Best regards, Big Bear Promo

Posted 8 months ago

“Great customer service from Andrew James. Needed to find affordable alternatives, thanks to Andrew's responsive communication and assistance, we now have exactly what we needed at a great price with quick delivery, thank you!”

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Posted 8 months ago

Thank you so much for taking the time to rate Big Bear Promo with 5 stars. We truly appreciate your positive feedback and are thrilled to hear about your great experience with our company. We would also like to thank you for acknowledging Andrew's exceptional customer service. We are delighted that he was able to meet your needs and help you find exactly what you were looking for. Once again, thank you for your kind words and for choosing Big Bear Promo. We look forward to hearing from you again in the future. Best regards, Big Bear Promo Team

Posted 8 months ago

“Andrew was super helpful and our order was managed and despatched efficiently to arrive one day earlier than expected - bonus! Thanks Andrew.”

Big Bear Promo 5 star review on 13th September 2024

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Posted 8 months ago

Dear Jackie, Thank you so much for taking the time to give Big Bear Promo a 5-star rating! We truly appreciate your kind words and support. We are thrilled to hear that Andrew was exceptionally helpful and that your order was efficiently managed and dispatched. It's always a pleasure to provide our customers with excellent service, and we are delighted that your order even arrived earlier than expected! Once again, thank you for choosing Big Bear Promo. We look forward to hearing from you again in the future. Best regards, Big Bear Promo Team

Posted 8 months ago

“Great customer service”

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Posted 8 months ago

Thank you so much for taking the time to leave us a fantastic 5-star rating! We appreciate your kind words and are delighted that you had a great experience with Big Bear Promo. Providing exceptional customer service is at the heart of our mission, and we're thrilled to know that our efforts have been well-received. Thank you once again for your order!

Posted 8 months ago

“I have used Big Bear Promo for various items, and i will continue to! Ross is an amazing help!!! Whenever i have a query he is straight on it. Thank you again Ross.”

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Posted 8 months ago

Dear Bella, Thank you so much for your wonderful 5-star rating of Big Bear Promo! We are delighted to have you as a loyal customer, and we are happy to hear that Ross has assisted you so efficiently. We are committed to providing excellent service and top-notch products to our customers, and it brings us joy to know that we have met your expectations. Thank you for choosing Big Bear Promo, and we look forward to hearing from you again in the future! Best regards, Big Bear Promo

Posted 8 months ago

“Callum Burton got our urgent order despatch for next day - Thanks Callum”

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Posted 8 months ago

Dear David, Thank you so much for your fantastic 5-star rating of Big Bear Promo! We're thrilled you had a fantastic experience with our services and delighted to know that we successfully met your expectations and delivered a positive experience throughout. We look forward to hearing from you again! Best regards, Big Bear Promo

Posted 8 months ago

“Excellent communication when ordering and sending proofs. Delivery received in great time for my event.”

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Posted 8 months ago

Dear Stacey, Thank you so much for giving Big Bear Promo a 5-star rating! We're thrilled you had an excellent experience with us, especially regarding communication during the ordering process and sending proofs. We understand how important it is to have a smooth and efficient experience, and we're glad we could meet your expectations. Furthermore, it's fantastic to know the delivery was received in excellent time for your event. Once again, thank you for your positive review! Best regards, Big Bear Promo

Posted 8 months ago

“Really pleased with the fidget spinners I ordered, so much so i've reordered more. Great customer service, quick delivery and high quality personalised products provided!”

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Posted 8 months ago

Dear Lydia, Thank you so much for giving Big Bear Promo a 5-star rating! We are thrilled to hear that you are pleased with the fidget spinners you ordered and that you even decided to reorder more. Our team is dedicated to providing excellent customer service, and we are glad to have met your expectations in this regard. We greatly appreciate your kind words about our quick delivery service. Thank you once again for choosing Big Bear Promo. Warm regards, Big Bear Promo

Posted 8 months ago

“I ordered the LED light boxes and they're great products! I ordered these through Sam Lewis and he was really efficient & speedy with his responses. They were delivered in good time too. Would recommend!”

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Posted 8 months ago

Dear Anna, Thank you so much for giving Big Bear Promo a 5-star rating! We are thrilled you had a great experience with our LED light boxes. We also appreciate your kind words about Sam. We strive to provide efficient and speedy responses to our customers, and it's fantastic to know that Sam met your expectations. Thank you again for recommending us. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Best regards, The Big Bear Promo

Posted 8 months ago

“We are a U.S. company who sponsored an event in the UK. We ordered some merchandise to be delivered directly to the venue in London. Sam Lewis, the Big Bear Promo Account Manager, went above and beyond, to help us with ordering, payment (which can be challenging for a US company paying for goods/services in the UK), and delivery. Sam was responsive, professional, and incredibly helpful.”

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Posted 8 months ago

Thank you so much, Lori, for your fantastic 5-star rating of Big Bear Promo! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. We're delighted to hear Sam went above and beyond in processing your order and ensuring the items were delivered to the venue for you. We'll be sure to pass on your kind words to him. Thank you again for choosing Big Bear Promo!

Posted 8 months ago

“We have used Big Bear Promo multiple times for various merchandise items. Our pens, pencils, mugs, notebooks, flasks and other items have been delivered to a high standard. Ross was incredibly helpful and communicative throughout the process and we will be visiting again.”

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Posted 8 months ago

Thank you so much, Scott, for your wonderful 5-star rating of Big Bear Promo! We greatly appreciate your continued support and trust in our services. We are thrilled to hear that you have had a positive experience with us, and we are delighted that our merchandise items have met your expectations. We are glad that Ross was able to assist you throughout the entire process, ensuring a smooth and satisfactory experience. Thank you once again for your trust and for choosing us as your go-to promotional merchandise supplier. We are genuinely grateful for your support, and we can't wait to hear from you again in the future.

Posted 8 months ago

“A very smooth process from start to finish with great communication and prompt email replies. The final product is perfect and great quality, and at an amazing price too! I must give a shout out to Sam Lewis for his help, he was super friendly and patient. His service was top notch and will definitely email him again in future if other products are needed. Thanks Sam :)”

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Posted 9 months ago

Dear Freya, Thank you so much for your amazing 5-star rating and review of Big Bear Promo! It's great to know that our communication and prompt email replies helped in making your experience wonderful. We are delighted to hear that the final product exceeded your expectations in terms of quality and that you were pleased by the price as well. We'll definitely make sure to pass along your gratitude to Sam. Thank you once again for choosing Big Bear Promo, and we look forward to hearing from you in the future for any of your promotional product needs. Best regards, Big Bear Promo

Posted 8 months ago

“From initial enquiry to purchasing water bottles was so simple. Ordering was completed with the assistance of Ross Robinson. The service received was first class and would have no hesitation in recommending the company to others. Will certainly order from Big Bear Promo again.”

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Posted 9 months ago

Dear Frances, Thank you so much for your excellent 5-star rating of Big Bear Promo! We truly appreciate your kind words and are thrilled to hear about your experience with us. We are incredibly grateful for your mention of Ross Robinson, as his assistance is greatly valued. It gives us immense joy to know that your service was first class, and we are honoured by your recommendation of our company to others. We can't wait to hear from you again! Warm regards, Big Bear Promo

Posted 9 months ago

“Callum was very helpful, friendly and easy to work with!”

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Posted 9 months ago

Thank you so much for the fantastic 5-star rating of Big Bear Promo! We greatly appreciate your support and are thrilled you had a positive experience. We'll be sure to pass on your kind words to Callum. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for choosing Big Bear Promo!

Posted 9 months ago

“We come back to Big Bear because they offer good value for money compared to other companies and everything arrives on time and as requested. For the past couple of years I have dealt with Callum who is very responsive and patiently amends artwork until we are completely happy and more importantly does it all with a "nothing is too much trouble" attitude. Can't fault them.”

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Posted 9 months ago

Dear Mary, Thank you so much for giving Big Bear Promo a 5-star rating! We are thrilled to hear that you returned to Big Bear because of your previous positive experience and that everything arrived on time and as requested. We are grateful for your kind words about Callum, who has been responsive, patient, and dedicated in amending artwork until you are delighted. Once again, thank you for your wonderful review and for choosing Big Bear Promo. We can't wait to hear from you again. Best regards, Big Bear Promo

Posted 9 months ago

“The whole service made me very happy, right from the first contact to the proof artwork, and the prompt delivery of the 250 Scout Activity Badges. Nothing was too much trouble for Callum, who replied to my emails really promptly and I'll definitely go back to him for my next order of bespoke badges for different events.”

Big Bear Promo 5 star review on 2nd September 2024

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Posted 9 months ago

Dear Ann, We are thrilled to hear you were pleased with our service all the way through to delivery. We are particularly grateful for your acknowledgement of Callum's excellent assistance and rest assured that we will pass along your kind words to him. We look forward to hearing from you again for all your future orders, whether it be for bespoke badges for different events or any other promotional items you may need. Thank you once again for choosing Big Bear Promo! Best regards, Big Bear Promo

Posted 9 months ago

Big Bear Promo is rated 5.0 based on 746 reviews