Big Bear Promo Reviews

Name: Big Bear Promo
Address: 15 warren Park way, Enderby, Leiciester, England
Rating: 4.98

5.0 Rating 746 Reviews

100 %

of reviewers recommend Big Bear Promo

Company Reviews

Metrics

Info

5.0

Based on 746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Big Bear Promo 5 star review on 3rd December 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam Lewis has been fantastic during the ordering process. Efficent and proffesional. Our Beach balls arrived straight away and look great!”

Big Bear Promo 5 star review on 19th July 2024

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Posted 10 months ago

Dear Nat, Thank you so much for giving Big Bear Promo a 5-star rating! We truly appreciate it. We also wanted to acknowledge your kind words about Sam and we're thrilled to hear that your beach balls arrived promptly and look great! We look forward to hearing from you again in the future. Best regards, Big Bear Promo Team

Posted 10 months ago

“I have been messed about previously trying to get promo kit. Spoke to Callum Burton and a breath of fresh air. Mocked up my order quickly and then to my pleasant surprise all the goods arrived in 2 days. Just brilliant service and the product is very good quality. Thanks again Callum”

Helpful Report

Posted 10 months ago

Dear Chris, Thank you so much for your outstanding 5-star rating of Big Bear Promo! We truly appreciate your feedback and are thrilled that you had a fantastic experience with us. We are delighted to have been able to provide you with exceptional service and high-quality products. We'll be sure to pass on your kind words to Callum! Once again, we sincerely appreciate your kind words and your trust in our company. We can't wait to hear from you again. Thank you and best regards, Big Bear Promo Team

Posted 10 months ago

“Incredible customer service thanks to Ross! Delivery in less than 24hours cannot thank you enough for the service!”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of Big Bear Promo! We really appreciate your kind words. We are thrilled to hear that you had an incredible experience and that our customer service, led by Ross, exceeded your expectations. Thank you for choosing Big Bear Promo and for taking the time to share your positive feedback!

Posted 10 months ago

“Fantastic customer service, prompt & professional, the cups are brilliant and just what I wanted, super fast turn around”

Big Bear Promo 5 star review on 18th July 2024

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Posted 10 months ago

Dear Steffi, Thank you so much for giving Big Bear Promo a 5-star rating! We truly appreciate your kind words and are thrilled to hear that our service met your expectations. It's great to know that you found our customer service prompt and professional. We're glad the cups turned out brilliant and exactly what you were looking for. Thank you once again for choosing Big Bear Promo and we look forward to assisting you with any future promotional needs. Best regards, Big Bear Promo Team

Posted 10 months ago

“I was unsure of the product we wanted for our campaign, Andrew James helped me through the process with a fast response to all of my questions. Product arrived after a rapid delivery and the product is better than expected. The product ordered was the grow pouch - https://www.bigbearpromo.co.uk/bio-grow-pouch-bee-mix”

Helpful Report

Posted 10 months ago

Dear Chloe, Thank you so much for your amazing 5-star rating of Big Bear Promo! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. It's delightful to know that Andrew James provided exceptional assistance throughout the process, quickly addressing all your questions. Once again, thank you for choosing Big Bear Promo. We look forward to hearing from you again! Best regards, Big Bear Promo Team

Posted 10 months ago

“Great quality Product - Callum has been great throughout the whole process from design to delivery. would highly recommend.”

Helpful Report

Posted 10 months ago

Dear Christopher, Thank you so much for your delightful 5-star rating of Big Bear Promo! We greatly appreciate your kind words and recommendation. We are thrilled to hear that the product's quality exceeded your expectations and we'll be sure to pass on your kind words to Callum. Thank you once again for choosing Big Bear Promo. We look forward to hearing from you in the future. Warm regards, Big Bear Promo Team

Posted 10 months ago

“Ross Robinson was extremely helpful, quick to respond and efficient with organising our orders! Thanks again, Ross, looking forwarding to future orders”

Helpful Report

Posted 10 months ago

Dear Michaela, Thank you so much for giving Big Bear Promo a 5-star rating! We truly appreciate your support and feedback. We're delighted to hear Ross was very helpful throughout your order and we'll be sure to pass on your kind comments to him. Once again, thank you for choosing Big Bear Promo. We're thrilled to hear that you're looking forward to future orders, and we can't wait to continue to help you! Best regards, Big Bear Promo Team

Posted 10 months ago

“The quality and presentation of the goodies are outstanding. The customisations and delivery were prompt. Our account manager, Sam, ensured everything was perfect, incredibly responsive, and helpful with our queries.”

Big Bear Promo 5 star review on 15th July 2024

Helpful Report

Posted 10 months ago

Dear Padmaja, Thank you so much for your wonderful 5-star rating of Big Bear Promo! We are thrilled to hear that you were impressed with the quality and presentation of the products. We are also glad that our customisations and delivery services met your expectations. We understand the importance of promptness and make it a priority to ensure your order arrives on time. Furthermore, we are pleased to acknowledge the efforts of our dedicated account manager, Sam. Once again, thank you for taking the time to share your positive feedback. We truly appreciate your order and look forward to hearing from you again. Warm regards, Big Bear Promo Team

Posted 10 months ago

“Incredibly quick turnaround and high quality products. We will definitely be using them again! Tyler was fantastic and so helpful, would highly recommend.”

Helpful Report

Posted 10 months ago

Dear Charlotte, Thank you so much for awarding us with a 5-star rating on Big Bear Promo! We truly appreciate your support and kind words. We're thrilled to hear that you found our service to have an incredibly quick turnaround and that the quality of our products exceeded your expectations. We're glad to know that Tyler was fantastic and helpful during your experience with us. Thank you once again for highly recommending our services. We look forward to hearing from you again soon! Best regards, Big Bear Promo Team

Posted 10 months ago

“Great customer service from Andrew James - we contacted him from a caravan park with our logo and Andrew went that extra mile to make sure we were happy with the product before ordering! The delivery took a few days which is excellent for us! We will be 100% ordering again. Thanks again Andrew.”

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Posted 10 months ago

Thank you so much, Heather, for your fantastic 5-star rating and review of Big Bear Promo! We are truly grateful for your kind words and your loyalty to our brand. We also want to extend a big appreciation for acknowledging Andrew and his outstanding customer service. It's wonderful to hear that he went above and beyond to ensure your satisfaction with our product even before placing an order. We're glad that the delivery timeframe met your expectations as well. Your positive experience and intention to reorder mean the world to us. We cannot wait to assist you again. Best regards, The Big Bear Promo Team

Posted 10 months ago

“Thank you Tyler for your quick and efficient service. We are really happy with the speed and quality of your product.”

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Posted 10 months ago

Thank you so much for the fantastic 5-star rating you gave us for Big Bear Promo! We truly appreciate your support and are thrilled that you are happy with our service. Your kind words about our quick and efficient service mean the world to us, and we look forward to hearing from you again. Warm regards, Big Bear Promo

Posted 10 months ago

“The Big Bear Promo were excellent. The bears were perfect when we received Ross Robinson went above and beyond to meet our specific requirements for the bears and made sure that we received them well within time required for our schools anniversary. Ross was efficient and friendly and dealt with our order quickly and smoothly. We will definitely use Big Bear Promo again. A great experience and lovely bears.”

Helpful Report

Posted 11 months ago

Dear Janette, Thank you so much for your stellar 5-star rating of Big Bear Promo! We truly appreciate your feedback and are delighted to hear that you had an excellent experience with us. We are thrilled to know that the bears were just perfect upon arrival. It's fantastic to hear that Ross provided quick and smooth assistance throughout the order process. Your kind words mean a lot to us, and we are honoured to have earned your trust and satisfaction. Rest assured, we will be more than happy to assist you again in the future. Thank you once again for choosing Big Bear Promo. Warm regards, Big Bear Promo

Posted 10 months ago

“Fantastic service! Ross was very helpful, I contacted him after being let down by another supplier for some items for a large corporate event. He very quickly arranged for my order to be produced & sent out, the lead time was so much quicker than expected & communication was excellent - very impressed & will definitely use again!”

Helpful Report

Posted 11 months ago

Dear Melissa, Thank you so much for your wonderful 5-star rating of Big Bear Promo! We truly appreciate your support and are thrilled to hear about your satisfaction with our service. We are delighted to have been able to assist you with your needs and glad that we could deliver your order promptly. We'll be sure to pass on your kind words to Ross. Thank you again for your kind words and for choosing Big Bear Promo. We look forward to hearing from you again! Best regards, The Big Bear Promo Team

Posted 11 months ago

“Fantastic support from start to finish from Ross Robinson.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to rate Big Bear Promo with a 5-star review! We greatly appreciate your kind words and positive feedback. We look forward to hearing from you again.

Posted 11 months ago

“Fantastic, attentive service. great communication and the products were quality! Slight issue with a delivery but was sorted immediately and kept updated.”

Helpful Report

Posted 11 months ago

Dear Patrick, Thank you so much for taking the time to give Big Bear Promo a 5-star rating! We greatly appreciate your positive feedback. We're thrilled to hear that you found our service fantastic and were impressed by the quality of our products. We apologise for the slight issue you encountered with the delivery. However, we're pleased to hear that we were able to resolve it promptly and keep you updated throughout the process. Customer satisfaction is our top priority, and we're glad we could rectify any inconvenience. Once again, thank you for choosing Big Bear Promo. We truly value your business and hope to hear from you again soon. Warm regards, Big Bear Promo

Posted 11 months ago

“Just received my bulk order of 100 for the company I work for, with 2 different designs. Quality of the mugs are amazing and the speed of the service was incredible with them arriving 3 days after the proofs were approved. Tyler Sheppard was the person I had communication with and he was so accommodating and understanding as my order was not a straight forward one. A credit to the company. Would Highly recommend!”

Helpful Report

Posted 11 months ago

Dear Samantha, Thank you so much for giving Big Bear Promo a 5-star rating! We are delighted to hear that you received your mug order. We are thrilled that you found the quality of the mugs amazing and were impressed by the speed of our service. We are incredibly grateful for your kind words about Tyler, your account manager. Once again, we sincerely appreciate your recommendation and are grateful for your business. It has been a pleasure and we hope to have the opportunity to assist you again in the future. Best regards, Big Bear Promo

Posted 11 months ago

“I had some beautiful lanyards made exactly as I had imagined. Joe Riman was helpful during the design process and kept me updated with the delivery. I'm really happy with the product and service.”

Big Bear Promo 5 star review on 4th July 2024

Helpful Report

Posted 11 months ago

Dear Charlotte, Thank you so much for your incredible 5-star review of Big Bear Promo! We truly appreciate your feedback and are thrilled you had a positive experience with us. We're overjoyed the lanyards turned out exactly as you had envisioned. Joe Riman is an exceptional team member, and we're glad he provided you with helpful support during the design process. Once again, thank you for choosing Big Bear Promo. We hope to hear from you again soon!

Posted 11 months ago

“We reached out to Big Bear and Ella Black managed our project, her responses were quick, polite and helpful. It was a pleasure to work with her and the support received was incredible! Could not fault! 5/5! Will use again moving forward and recommend to colleagues!”

Big Bear Promo 5 star review on 2nd July 2024

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Posted 11 months ago

Thank you so much, Lindsay, for your fantastic 5-star rating of Big Bear Promo! We are thrilled you had a tremendous experience working with Ella. We are glad our support exceeded your expectations, and we couldn't be happier to have provided an incredible experience for you. Your kind words mean a lot to us, and we sincerely appreciate your recommendation. We can't wait to hear from you again.

Posted 11 months ago

“Ross Robinson dealt with our order and I must say he delivered what was promised. On time and of good quality. Will use again. Thanks”

Helpful Report

Posted 11 months ago

Dear Sam, Thank you so much for leaving a 5-star rating for Big Bear Promo! We truly appreciate your feedback and support. I'm thrilled to hear that Ross Robinson handled your order and delivered it on time. It's fantastic to know that our team is meeting your expectations. Once again, thank you for choosing Big Bear Promo! Warm regards, Big Bear Promo Team

Posted 11 months ago

“Ross was very helpful and sorted my requests without any fuss. Would thoroughly recommend this company!”

Helpful Report

Posted 11 months ago

Dear Daniel, Thank you so much for your incredible 5-star rating of Big Bear Promo! We truly appreciate your support and kind words. We are thrilled to hear that Ross was able to provide you with exceptional assistance and it warms our hearts to know that we have exceeded your expectations. We value your trust and confidence in us, and we look forward to hearing from you again in the future. Warm regards, Big Bear Promo Team

Posted 11 months ago

Big Bear Promo is rated 5.0 based on 746 reviews