Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very impressed with vehicle and the driver”

Helpful Report

Posted 1 month ago

Dear Peter, Thank you for your fantastic feedback! We’re thrilled you were impressed with the vehicle and the chauffeur. We look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 1 month ago

“On time, smooth trip, car was immaculate.”

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Posted 1 month ago

Dear Barry, Thank you for your lovely feedback! We’re delighted you had an on time, smooth trip and found the vehicle immaculate. We look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 1 month ago

“It was fantastic. No issues at all. Nice car, plenty of room, nice driver. But, it should be all those things for $160 one-way to DFW.”

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Posted 2 months ago

Dear Valued Guest, Thank you for the wonderful feedback, we’re delighted you enjoyed the vehicle and chauffeur. We understand your point about the price and we’re glad you’ve shared your expectation. We look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 1 month ago

“Excellent service and a great driver who was very friendly and helpful. Highly recommend.”

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Posted 2 months ago

Dear Allan, Thank you for your lovely feedback! We’re delighted you enjoyed the service and found the chauffeur friendly and helpful. We look forward to welcoming you on board again soon. Kind regards, Jacob

Posted 1 month ago

“Our first ride was wonderful. Thank you.”

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Posted 2 months ago

Dear Karla, Thank you for your lovely feedback! We’re thrilled your first ride with Blacklane was wonderful. We look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 1 month ago

“I have used Blacklane many times in multiple countries. The drivers are always very professional and I have never had a driver arrive late. Even when my flight has arrived early, they have always been there waiting. Great service!”

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Posted 2 months ago

Dear Charles, Thank you for your wonderful feedback! We're delighted to hear that our chauffeurs have been consistently professional and punctual across multiple trips and that they’re there waiting for you even with early flight arrivals. We appreciate your continued trust and will strive to maintain this level of service. Warm regards, Jacob

Posted 1 month ago

“Only small issue is I was dropped at the wrong address”

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Posted 2 months ago

Dear Valued Guest, Thank you for sharing your feedback. We’re sorry you were dropped at the wrong address this isn’t up to our standards. Please feel free to email us on guestrelations@blacklane.com with your booking number and we would be happy to look into this and assist you further. Kind regards, Jacob

Posted 1 month ago

“Service was on time, and very professional!”

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Posted 2 months ago

Dear Sherrie, Thank you for your lovely feedback! We're glad your chauffeur arrived on time and provided professional service. It's important to us that we uphold our high service standards. Wherever you are travelling next, we hope to have you on board with us. Kind regards, Chloe

Posted 2 months ago

“Driver was very professional. The ride from Dresden to Prague was very comfortable. We'll use Blacklane again in the future.”

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Posted 2 months ago

Dear Stephen, Thank you for your lovely feedback! I'm thrilled to hear you felt comfortable during your ride to Prague. We always want our guests to feel safe and relaxed for the duration of their journey. Welcome to Blacklane - we look forward to your next trip! Warm regards, Chloe

Posted 2 months ago

“Julius is wonderful thank you!”

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Posted 2 months ago

Dear Helen, Thank you so much for your lovely feedback! We’re thrilled to hear that your chauffeur, Julius made such a positive impression. It's always a pleasure to ensure you receive the quality service and courtesy you deserve, Looking forward to welcoming you on board again soon for another great experience. Warm regards, Chloe

Posted 2 months ago

“I'm pretty frustrated. I applied a discount code upon booking yesterday. When I booked, it was applied correctly. Then later, I saw that I was charged full price. I didn't have access to wifi while I was trveling so my message was not going through to handle it immediately. And your emails are "no reply." Today when I reached out to handle this, I was told nothing could be done.”

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Posted 2 months ago

Dear Mary, Thank you for taking the time to share what happened and for choosing Blacklane. We’re truly sorry for the stress and frustration this caused, this is not the experience we want for you, particularly when you saw the discount correctly applied at the time of booking. We’re sorry to hear about your experience. We’d appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com so we can assist you directly. We genuinely hope we can restore your trust and offer you a smoother experience in the future. Warm regards, Veronica

Posted 2 months ago

“always on time. great vehicles. professional well groomed drivers.”

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Posted 2 months ago

Dear Jeffrey, Thank you so much for your wonderful feedback and for riding with us. We’re delighted to know that our punctuality, vehicles, and chauffeurs have consistently met your expectations. It truly means a lot to us that you feel in good hands on your journeys. We look forward to welcoming you on board again soon and making your next ride just as smooth and comfortable. Warmest regards, Veronica

Posted 2 months ago

“Black lane has never let me down at airports and seaports. they usually arrive a few minutes early, the drivers have taken my luggage and shown me to the car. Always pleasant and accomodating, I can see no reason to use another company. Also their website is very easy to use and they will book on short notice.”

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Posted 2 months ago

Dear Deidre, Thank you so much for your wonderful and detailed feedback, and for trusting Blacklane time and again for your journeys. We’re truly delighted to hear that our chauffeurs’ punctuality, help with your luggage, and friendly attitude, as well as the ease of using our website and booking on short notice, have made you feel so well taken care of. It means a great deal to us that you see no reason to use another company, and we very much look forward to welcoming you on board again for many more smooth and comfortable rides. Warmest regards, Veronica

Posted 2 months ago

“Great service nice driver!”

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Posted 2 months ago

Dear Michael, Thank you so much for your kind words and for riding with us. We’re really happy to hear that you enjoyed the service and had a nice experience with your driver. We hope to welcome you on board again soon for another smooth and pleasant ride. Warm regards, Veronica

Posted 2 months ago

“Autista gentilissimo e puntuale Macchina pulita e profumata Guida sicura e rilassata Servizio impeccabile. Nulla da reclamare”

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Posted 2 months ago

Dear Sergio, Thank you very much for your wonderful feedback and for choosing Blacklane. We’re delighted to hear that you enjoyed a punctual, courteous chauffeur, a clean and comfortable car, and a relaxed, safe drive. It means a lot to us that you describe the service as impeccable, and we look forward to welcoming you on board again soon. Warm regards, Veronica

Posted 2 months ago

“Great service and driver”

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Posted 2 months ago

Dear Mounia, Thank you so much for your kind words and for choosing Blacklane. We’re delighted to hear that both our service and your driver made a positive impression and helped your journey feel smooth and comfortable. We truly appreciate you taking the time to share your experience and look forward to welcoming you on board again soon. Warm regards, Veronica

Posted 2 months ago

“Excellent service, communication and professionalism.”

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Posted 2 months ago

Dear Patricia, Thank you so much for your 5-star feedback. It's brilliant to hear you experienced excellent service, communication, and professionalism during your booking. It's our pleasure to assist you! We look forward to welcoming you on board again soon. Warm regards, Chloe

Posted 2 months ago

“Courteous and attentive.”

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Posted 2 months ago

Dear Yvonne, Thank you for your kind words. I am delighted to know you received the attentive and courteous service we pride ourselves on. At Blacklane, we want only the best for our guests. We look forward to welcoming you again on your next trip. Warm regards, Chloe

Posted 2 months ago

“Very easy App to use and my driver communicated great, was there on time and it was super easy. I highly recommend.”

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Posted 2 months ago

Dear Jessica, Thank you so much for your brilliant feedback. Thank you for letting us know our app was easy to navigate and that you appreciated our communication about your ride. We truly appreciate your recommendation and look forward to ensuring your next ride is another seamless one! Warm regards, Chloe

Posted 2 months ago

“Excellent in service and professional courtesy”

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Posted 2 months ago

Dear Randolph, Thank you for your fantastic rating and for choosing Blacklane. It means a lot to know we've delivered you with the quality service you deserve. We look forward to welcoming you on board again soon. Warm regards, Chloe

Posted 2 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews