Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Really happy”

Helpful Report

Posted 1 month ago

Dear Sam, Thank you so much for sharing your feedback. It’s great to hear that you were really happy with your experience. We appreciate you choosing Blacklane and hope we can look after your journeys again soon. Warm regards, Veronica

Posted 1 month ago

“On time, friendly and professional driver. Great as always!”

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Posted 1 month ago

Dear Mary, Thank you so much for sharing your feedback with us. It’s wonderful to hear that your chauffeur was on time, friendly, and professional, and that your experience was great once again. We truly value your continued trust and look forward to taking care of your journeys in the future. Warm regards, Veronica

Posted 1 month ago

“We had a great experience with our Blacklane ride. The driver was very friendly, the vehicle fit all of our luggage, and we had a lot of it. Overall an outstanding experience, definitely would book again!”

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Posted 1 month ago

Dear Blair, Thank you so much for taking the time to share your experience with us. It’s wonderful to hear that your chauffeur was very friendly and that the vehicle comfortably fit all of your luggage. We’re really glad to know the ride felt outstanding overall and that you would choose us again. We look forward to welcoming you on board for another journey soon. Warm regards, Veronica

Posted 1 month ago

“Excellent professional service, thank you.”

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Posted 1 month ago

Dear Jillian, Thank you very much for sharing your feedback with us. We’re really pleased to hear that you experienced excellent and professional service. We truly appreciate you choosing Blacklane and hope we can look after your journeys again soon. Kind regards, Veronica

Posted 1 month ago

“Professional courteous service. Perfect communication throughout. Thank you”

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Posted 1 month ago

Dear Jaime, Thank you for your kind words. We’re pleased to hear that you experienced professional, courteous service and clear communication throughout your ride. It means a lot to know everything went smoothly - this is exactly what we want to achieve for our guests. We look forward to welcoming you back on board soon. Best regards, Chloe

Posted 1 month ago

“Alles okay! Netter Fahrer, pünktlich und hilfsbereit.”

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Posted 1 month ago

Dear Grit, Thank you for your positive review! We’re pleased to hear that your chauffeur was friendly, punctual, and helpful, and that everything went smoothly during your ride. It’s great to know you had a positive experience with us. We hope to welcome you on board again soon. Best regards, Chloe

Posted 1 month ago

“It was a perfect experience! My rides are always on time with skilled, professional drivers. I rely on Blacklane and they always deliver! My transportation is an important part of my travel and Blacklane is the best. My most recent driver, Abid, was exceptional. He is a true professional.”

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Posted 1 month ago

Dear Marjorie, Thank you for your wonderful feedback and for choosing Blacklane for such an important part of your travel. We’re pleased to hear your rides have been consistently on time and professional, and that Abid made your most recent experience especially memorable. Your trust means a great deal to us. We hope to welcome you on board again soon. Kind regards, Chloe

Posted 1 month ago

“Prompt courteous and friendly service in a clean comfortable car”

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Posted 1 month ago

Dear Sheila, Thank you for sharing your kind feedback with us. We’re pleased to hear you had a prompt, courteous, and friendly ride in a clean and comfortable car. It means a lot to know we helped make your journey a pleasant one. Warm regards, Chloe

Posted 1 month ago

“The first booking number 159238089 was great, the driver came early before the booking time and waited until the time of my booking the car was clean and his attitude was perfect. However the 2nd booking number 331126014, was also good and the drivers’ attitude was very good, but the car was a bit unclean and dusty from the outside. But my overall experience was fantastic.”

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Posted 1 month ago

Dear Maram, Thank you for your valuable feedback, and for helpfully providing your booking numbers. I am pleased to hear that both chauffeurs delivered excellent service during your recent rides. I am so sorry to hear that the second vehicle did not meet our usual standards of luxury and cleanliness. This is an essential part of our service, and I am sorry we let you down. A member of the team will reach out to you directly regarding this booking. We truly appreciate your support, and will work hard to impress you on your next ride! Warm regards, Chloe

Posted 1 month ago

“I was very happy with ride to DIA. ALL ASPECTS WERE PERFECT.”

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Posted 1 month ago

Dear Bonnie, Thank you for this great review! We’re delighted to hear that your ride to DIA was perfect in every aspect. We look forward to welcoming you back for another excellent journey soon. Kind regards, Chloe

Posted 1 month ago

“I find Blacklane to be a reliable car service. I have use this service for trips to LAX often at very early hours. Car and drive have always arrived ahead of scheduled time and let me know that they are waiting directly outside. Drives are skilled and curtious.”

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Posted 1 month ago

Dear Michael, Thank you for sharing your positive feedback. We're delighted to know you book regular trips with us to LAX, and that we have consistently delivered excellent service. Travelling in the early hours can be stressful - it's our pleasure to give you peace of mind for your airport transfers. We'll see you on board for your next trip! Kind regards, Chloe

Posted 1 month ago

“Driver was on time & very attentive”

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Posted 1 month ago

Dear Anne, Thank you for sharing your positive feedback. It's lovely to hear your chauffeur was attentive to your needs. We want our guests to feel taken care of during every journey. It would be great to have you riding with Blacklane again - we hope to see you soon! Kind regards, Chloe

Posted 1 month ago

“Driver and srvice were great!”

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Posted 1 month ago

Dear David, Thank you for sharing your fantastic feedback. We're thrilled to hear that our premium service met your high expectations. We look forward to welcoming you back for another excellent ride! Kind regards, Chloe

Posted 1 month ago

“The ride was great. Lovely clean car, good driving,”

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Posted 1 month ago

Dear Valued Guest, Thank you for sharing your feedback with us. We’re delighted to hear the ride was great, with a clean car and good driving. If there's something we can do to make your journeys 5-star, we would love to hear from you! Please reach us at guestrelations@blacklane.com Kind regards, Chloe

Posted 1 month ago

“Everything OK but the driver should try to reach the customer by texto and not by mail. It was the case last year and it is much more v convenient. Thanks and best regards”

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Posted 1 month ago

Dear Nicole, Thank you for taking the time to share your feedback. We’re glad you had a good experience overall, and we appreciate your note about preferred communication - you can now reach your chauffeur directly with our chat feature. You will be sent a link via SMS during your ride. If there’s anything else we can do to make your next ride even smoother, please let us know. We look forward to seeing you soon! Kind regards, Chloe

Posted 1 month ago

“Blacklane car service was by far the very best component and element in my move west! Prioritizing a safe and reliable and beautiful mode of transportation, when moving across the entire country and arriving at LAX, I chose Blacklane, and I am thrilled that I did! Not only were there confirmations consistently, from the moment of booking, and the lead up, and during my walk, literally, through the airport en route to connect with my driver, but everything was on time, and seamless! And how grateful am I. My driver, Alpaslan, was tremendous! Professional, courteous, familiar with his territory, and it was an absolute joy to have someone so terrific greet me and see to it that I got to my destination smoothly. It was without hesitation that I booked another Blacklane ride, one day later even, to assist with more of my acclamation and move. I am now going to Blacklane for my transportation needs. Thank you all for this tremendous company! 👍🏻🤎🦁🥃 - LBR”

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Posted 1 month ago

Dear Laurie-Beth, Thank you for sharing such thoughtful feedback about your experience with Blacklane. We’re so pleased to hear that your ride during such an important move felt seamless, reliable, and reassuring from booking through to arrival. It’s especially great to know that Alpaslan made such a strong impression with his professionalism, courtesy, and smooth support at LAX. We truly appreciate your trust in choosing us again so quickly, and it means a lot to know we’ve become your go-to for transportation! We hope you are settling in to your new home, and we look forward to welcoming you on board again soon! Warm regards, Chloe

Posted 1 month ago

“I have used Blacklane twice. Once in Zurich and once in Sydney. Although continents apart, both experiences were excellent and east to set up. Vehicles were comfortable and drivers friendly, safe and attentive.”

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Posted 1 month ago

Dear Charles, Thank you very much for taking the time to share your thoughts with us. It’s wonderful to hear that both your rides in Zurich and Sydney were excellent and easy to arrange. Knowing that we can provide a consistent experience across different cities really means a lot to us. We truly appreciate your trust and hope we can be part of many more of your journeys around the world. Kind regards, Chloe

Posted 1 month ago

“Clean and comfortable vehicle Was 10 minutes late which has never happened before”

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Posted 1 month ago

Dear John, Thank you very much for sharing your feedback with us. We’re pleased to hear that you found the vehicle clean and comfortable, but we’re so sorry that your chauffeur arrived late, especially as this is not what you have come to expect from us. This experience is not up to our high service standards and we want to make this right. Please contact us at guestrelations@blacklane.com with your booking number. We hope to have the opportunity to welcome you again soon. Kind regards, Chloe

Posted 1 month ago

“Blacklane is consistently dependable, on time, courteous, and helpful.”

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Posted 1 month ago

Dear Vincent, Thank you so much for taking the time to share this feedback. It means a great deal to us to hear that you find Blacklane consistently, punctual, courteous and helpful. We know how important reliability and professionalism are when traveling, and we’re very glad this has been your experience with us. We look forward to being your trusted choice for many more journeys ahead. Kind regards, Chloe

Posted 1 month ago

“The best service ever that I experienced, our driver was amazing, and you got the new client forever from now on. Thank you for exceptional service.”

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Posted 1 month ago

Dear Nenad, Thank you so much for your wonderful feedback and kind words. It means a lot to us to hear that your chauffeur was amazing and that your experience with us stood out in such a positive way. We’re really glad to know we’ve earned your trust for future journeys, and we look forward to welcoming you on board again soon. Warm regards, Chloe

Posted 1 month ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews