Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very professional and on time. Premiere servIce!!”

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Posted 1 month ago

Dear Vonda, Thank you for your fantastic review! First-rate service is exactly what we deliver at Blacklane. Thanks for letting us know we are upholding our high standards. We can't wait to impress you again on your next booking. Kind regards, Chloe

Posted 1 month ago

“Great, elevated service that has been consistently reliable. Highly recommend”

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Posted 1 month ago

Dear Valued Guest, Thank you for sharing your positive feedback. Providing memorable experiences with our premium service is what we do best. We look forward to welcoming you aboard again soon! Kind regards, Chloe

Posted 1 month ago

“Driver was very polite, professional and punctual! The vehicle was absolutely spotless, and filled with tons of extras like gum, mints, water, sanitizers, tissues, etc. Will definitely use Blacklane again for all our future transportation needs.”

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Posted 1 month ago

Dear Shannon, Thank you for taking the time to share your excellent feedback. We’re thrilled to hear our chauffeur and vehicle exceeded your expectations! You deserve the best, and we'll always try accommodate your needs. We look forward to welcoming you back for future journeys! Kind regards, Chloe

Posted 1 month ago

“A very nice service. Courteous driver. Nice car.”

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Posted 1 month ago

Dear Tj, Thank you for sharing your kind feedback letting us know you enjoyed a courteous chauffeur and a top-quality car. We look forward to having you aboard soon! Warm regards, Chloe

Posted 1 month ago

“Professional courteous drivers”

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Posted 1 month ago

Dear Valued Guest, Thank you for sharing your kind feedback. We’re really pleased to know you are consistently happy with your Blacklane chauffeurs. We pride ourselves on our professionalism and attentiveness. We hope to welcome you back for another great ride soon! Kind regards, Chloe

Posted 1 month ago

“Driver was on time and accomodating. Overall a very positive experience.”

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Posted 1 month ago

Dear Alex, Thank you for taking a moment to share your feedback. It's so great to hear your chauffeur was helpful and arrived on time. We're so glad that you had a very positive experience with us. We can't wait to see you on board again! Kind regards, Chloe

Posted 1 month ago

“Great experience with the app so far!”

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Posted 1 month ago

Dear Michael, Thank you for sharing your feedback about our app! We’re really glad to hear you’ve had a great experience booking your rides so far. We appreciate your trust and hope to look after your journeys again soon. Kind regards, Chloe

Posted 1 month ago

“Very good service”

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Posted 1 month ago

Dear Valued Guest, Thank you for taking a moment to share your feedback. We’re really pleased to hear that you experienced very good service with us. We appreciate your trust and hope to look after your journeys again soon. Kind regards, Veronica

Posted 1 month ago

“On time very good knowledge of city and very clean vehicle”

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Posted 1 month ago

Dear Jonathan, Thank you for taking a moment to share your feedback with us. It’s great to hear that your chauffeur was on time, knew the city well, and that you found the vehicle very clean. We really appreciate your trust and hope to look after your journeys again soon. Kind regards, Veronica

Posted 1 month ago

“Punctual arrival. Smooth and comfortable rise. Friendly and helpful chauffeur. All exactly as promised.”

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Posted 1 month ago

Dear Peter, Thank you very much for taking a moment to share this feedback. It’s great to hear that your chauffeur arrived on time, that the ride was smooth and comfortable, and that everything matched your expectations. We appreciate your trust and hope to look after your journeys again soon. Kind regards, Veronica

Posted 1 month ago

“We were picked up on time and delivered to the airport promptly. The driver was courteous and helpful - and very calm while threading his way through construction and traffic!”

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Posted 1 month ago

Dear Penelope, Thank you so much for sharing your experience with us. We’re really pleased to hear that your pickup and ride to the airport were punctual and that your chauffeur was courteous, helpful, and calm despite the traffic and construction. We truly appreciate your trust and hope we can look after your journeys again soon. Warm regards, Veronica

Posted 1 month ago

“Hector very personable and an excellent driver!!”

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Posted 1 month ago

Dear Harvey, Thank you for sharing your experience with us. It’s great to hear that Hector was both very personable and an excellent driver. We’ll make sure your kind words are passed on to them, and we hope your future journeys with us will be just as positive. Warm regards, Veronica

Posted 1 month ago

“Excellent service. Pleasant driver.”

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Posted 1 month ago

Dear Dale, Thank you very much for sharing this review with us. We’re really glad to hear that you were happy with the service and found your chauffeur pleasant. We appreciate your trust and hope to welcome you on board again soon. Kind regards, Veronica

Posted 1 month ago

“Frictionless experience. Exactly what I’m looking for when traveling with my family.”

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Posted 1 month ago

Dear John, Thank you for such reassuring feedback about our service. We’re delighted that your Blacklane journey was seamless and perfect for your family's needs. We look forward to assisting with future trips, wherever they may be! Kind regards, Chloe

Posted 1 month ago

“Good work, keep going”

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Posted 1 month ago

Dear Valued Guest, Thank you for letting us know we're hitting the mark for you. We’ll keep up the good work and look forward to assisting you again soon! Kind regards, Chloe

Posted 1 month ago

“On time, perfect English, beautiful and clean car, and very informative.”

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Posted 1 month ago

Dear Susan, Thank you for taking a moment to leave such a wonderful review! I am so pleased to know your chauffeur communicated perfectly in English with you and that your vehicle was beautiful and clean. You deserve the best, and it's a pleasure to have you on board. Thanks for choosing us for your travel needs. Warm regards, Chloe

Posted 1 month ago

“Pickup was right on time, the car was spotless, and the service was excellent.”

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Posted 1 month ago

Dear James, Thank you for taking a moment to share your thoughts with us. We’re delighted to hear that your recent pickup was on time, the car was spotless, and the service was excellent. This is exactly what we are aiming for on every ride. We look forward to assisting with your journeys again soon! Kind regards, Chloe

Posted 1 month ago

“Blacklane driver never acknowledged me, not with a smile, greeting, or any connection. Only attention was to my husband. He did not open door or show any courtesy to me. My husband was not happy either with the attitude.”

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Posted 1 month ago

Dear Valued Guest, Thank you for taking the time to let us know about your recent ride. We’re very sorry to hear that you felt ignored by the chauffeur and that their attention and courtesy were not extended equally to you as well as to your husband. This is not the level of respect and professionalism we want any guest to experience, and we understand how uncomfortable and disappointing this must have felt for both of you. We would really appreciate the opportunity to review your booking in detail and follow up with the relevant teams, so please contact us at guestrelations@blacklane.com with your ride details and we will look into this and assist you directly. We truly appreciate you bringing this to our attention and hope we may have the chance to restore your confidence in a future journey. Kind regards, Veronica

Posted 1 month ago

“It was a very acceptable journey 😊”

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Posted 1 month ago

Dear John, Thank you for taking a moment to share your thoughts with us. We’re pleased to hear that your journey went smoothly and met your expectations. We hope your next ride with us will be even more enjoyable! Kind regards, Veronica

Posted 1 month ago

“My driver was amazing”

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Posted 1 month ago

Dear Richard, Thank you for taking a moment to share your thoughts with us. It’s fantastic to hear that you found your driver to be amazing. We really appreciate you choosing Blacklane and hope we’ll have the pleasure of looking after your journeys again soon. Kind regards, Veronica

Posted 1 month ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews