Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Black lane was outstanding in service and communication. Unal our driver was superb with the meet and greet and transportation to our hotel. Would highly recommend.”

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Posted 1 month ago

Dear Georgina, Thank you very much for sharing this wonderful feedback with us. It is great to hear that you found our service and communication outstanding, and that Unal made your journey to the hotel so smooth with a warm meet and greet. We truly appreciate your recommendation and hope to be part of many more of your trips in the future. Warm regards, Veronica

Posted 1 month ago

“The service was excellent! The driver very very professional and the Mercedes E - Class in a perfect condition! Everything was to my entire satisfaction! Edwin Faeh”

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Posted 1 month ago

Dear Edwin, Thank you very much for your kind review. We’re really pleased to hear that you experienced such a high level of professionalism from your chauffeur and that the Mercedes E-Class was in excellent condition throughout your trip. We truly value your trust and hope we’ll have the pleasure of welcoming you again before long. Kind regards, Veronica

Posted 1 month ago

“Excellent communication from company and driver. Safe driving from airport to destination.”

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Posted 1 month ago

Dear Kathleen, Thank you for taking a moment to share your experience with us. It’s great to hear that you were happy with the communication from both our team and your chauffeur, and that you felt safe on your drive from the airport. We really appreciate your trust and hope we can look after your journeys again soon. Kind regards, Veronica

Posted 1 month ago

“Our driver communicated with us in a timely manner. He was polite, friendly and engaging. His driving put us at ease.”

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Posted 1 month ago

Dear Kathleen, Thank you so much for sharing your experience with us. It’s wonderful to hear that your chauffeur stayed in touch in good time, was polite and engaging, and that their driving helped you feel relaxed throughout the journey. We really appreciate you choosing Blacklane and hope we can look after your travels again soon. Kind regards, Veronica

Posted 1 month ago

“On time, nice vehicle and courteous driver.”

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Posted 1 month ago

Dear George, Thank you for taking a moment to share your experience with us. It’s great to hear that your chauffeur was on time, courteous, and that you enjoyed a nice vehicle for your journey. We really appreciate you choosing Blacklane and hope we can look after your rides again soon. Kind regards, Veronica

Posted 1 month ago

“perfect service but prices on another league that are most of the time totally inconsidered”

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Posted 1 month ago

Dear Louis, Thank you for sharing your feedback with us and for highlighting that you experienced a perfect service. We understand your concern regarding our prices and that they can feel like they are on a different level. Our pricing reflects professional chauffeurs, premium vehicles, and all-inclusive rates, but we know it’s just as important that this feels considerate and aligned with our guests’ expectations. Your comment is very valuable to us and will be shared internally as we continue to review how we present our offering and value. We truly appreciate you choosing Blacklane and hope we can welcome you again in the future. Kind regards, Veronica

Posted 1 month ago

“Outstanding service.”

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Posted 1 month ago

Dear Willis, Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you experienced outstanding service with us. We hope to have the pleasure of welcoming you on board again soon. Warm regards, Veronica

Posted 1 month ago

“The driver was waiting in the appropriate pick-up place with the designated sign. He assisted with my luggage and was courteous and professional. The car was clean and well maintained. The drive overcame difficult traffic situations, without ever speeding or creating a feeling of being unsafe. An excellent experience in a world where service is often not satisfactory!”

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Posted 1 month ago

Dear Howard, Thank you so much for sharing your detailed feedback with us. We’re very glad to hear that your chauffeur was easy to find, assisted with your luggage, and made you feel safe and relaxed despite the heavy traffic. It’s wonderful to know that the cleanliness of the vehicle and the chauffeur’s professionalism helped create such a positive experience, especially at a time when reliable service can be hard to come by. We truly value your kind words and your trust in us. We hope to have the pleasure of welcoming you on board again soon. Kind regards, Veronica

Posted 1 month ago

“I ask for a English speaking driver. The lady driving spoke no English. She walked so fast through Tokyo Airport we lost her for a few minutes. Very nerve racking since she had some of our luggage.”

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Posted 1 month ago

Dear Gary, Thank you for taking the time to share your experience with us. We understand how important it is to have an English-speaking chauffeur and a calm, reassuring arrival at the airport, especially in a busy location like Tokyo. We are very sorry that your chauffeur did not meet your language request and that the pace through the airport left you feeling stressed, particularly while they were handling some of your luggage. This is not the standard of care we aim to provide. We would really appreciate the opportunity to review your ride in detail and follow up with our local team, so please contact us at guestrelations@blacklane.com with your booking information so we can assist you directly. We value your feedback and hope we will have the chance to provide you with a smoother and more comfortable experience in the future. Kind regards, Veronica

Posted 1 month ago

“On time, clean car and good driver.”

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Posted 1 month ago

Dear Martin, Thank you very much for taking the time to share your experience with us. We’re delighted to hear that your chauffeur arrived on time and that you enjoyed a clean car and a smooth ride. It’s wonderful to know that everything met your expectations, and we truly appreciate you choosing Blacklane. We look forward to welcoming you on board again soon for another comfortable journey. Warm regards, Veronica

Posted 1 month ago

“Driver was on time and very courteous. We had a relaxing, comfortable ride to the airport. Thank you!”

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Posted 1 month ago

Dear Rosemary, Thank you so much for taking a moment to share your experience with us. It’s wonderful to hear that your chauffeur arrived on time and that you enjoyed a relaxing, comfortable ride to the airport. We’re very pleased that you felt well cared for and could start your journey feeling calm and at ease. We truly appreciate you choosing Blacklane and hope we’ll have the pleasure of welcoming you back on board again soon. Warm regards, Veronica

Posted 1 month ago

“Exceptional driver and service.”

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Posted 1 month ago

Dear David, Thank you very much for taking a moment to share your feedback with us. We’re delighted to hear that you experienced exceptional service from your chauffeur. We truly appreciate you choosing Blacklane and hope we’ll have the pleasure of welcoming you back on board again soon. Kind regards, Veronica

Posted 1 month ago

“The booking online is super. You can edit everything and that's a major attribute. Drivers are good, cars are good. It helped me a lot during my boss trip in California. thanks you”

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Posted 1 month ago

Dear Annie, Thank you so much for taking the time to share your experience with us. It’s wonderful to hear that our online booking made it easy for you to edit all the details, and that this was such a big help during your boss’s trip in California. We truly appreciate you choosing Blacklane and hope we’ll have the pleasure of assisting you and your boss again on many future trips. Kind regards, Veronica

Posted 1 month ago

“Timely efficient easy communication reasonable price with excellent vehicle”

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Posted 1 month ago

Dear Tristan, Thank you very much for taking a moment to share your experience with us. It’s great to hear that you found your Blacklane ride timely and efficient, with clear and easy communication throughout. We truly appreciate you choosing Blacklane and hope we’ll have the pleasure of welcoming you back on board again soon. Kind regards, Veronica

Posted 1 month ago

“I’ve been taking the limo whenever I used to travel via Emirates. I always loved the driver, courtesy, car and the positive attitude.”

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Posted 1 month ago

Dear Manav, Thank you so much for sharing your kind words with us. It’s wonderful to hear that you’ve consistently enjoyed the chauffeurs’ courtesy, the comfort of the cars, and the positive attitude during your journeys. We truly appreciate your loyalty over the years and are very grateful that you continue to choose Blacklane when you travel. We look forward to accompanying you on many more trips ahead. Warm regards, Veronica

Posted 1 month ago

“First class service from start to finish.”

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Posted 1 month ago

Dear Peter, Thank you for your kind words! We’re delighted you enjoyed first class service from start to finish. We look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 1 month ago

“Driver efficient and friendly”

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Posted 1 month ago

Dear Joyce, Thank you for your lovely feedback! We're glad the chauffeur was efficient and friendly. We strive to provide punctual and courteous service on every trip. We look forward to welcoming you aboard again soon. Kind regards, Jacob

Posted 1 month ago

“Never disappointed in Blacklane. Always there, always efficient and kind.”

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Posted 1 month ago

Dear Duncan, Thank you for your wonderful feedback! We’re delighted to hear that Blacklane consistently meets your expectations with reliability and efficiency. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 1 month ago

“Blacklane has also been my company's go to for transportation needs however on Friday night you left my client stranded at IAH. Your driver was supposed to pick up Roxana Diaz unfortunatley she was delayed in clearing customs because of the TSA shut down. Roxana was communicating with the driver so he was aware she had landed and was making her way through customs. The driver left the airport saying the passenger was a no show which was not true given the fact that they had be texting each other. I would totally understand the driver leaving had they not been communicating. Insrtead he left without telling Ms Diaz, apparently they just missed each other had he waited another 5 minutes all would have been good. Ms Diaz was delayed an hour while another driver was located to pick her up and added an additional cost of $ 432.00. I will say the Blacklane rep who helped me re book a pick up did a very good job given the tense situation. I am very disappointed that I can't count on Blacklane to provide service. I will have to give serious consideration before my company books another trip with Blacklane.”

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Posted 1 month ago

Dear Jim, Thank you for bringing this to our attention. We’re truly sorry for the incident at IAH and the way it was handled by the chauffeur. This is not the standard of service we aim to provide and we understand the impact it had on your client, including the additional cost incurred. We’d like to investigate this fully please contact us at guestrelations@blacklane.com with the booking details so we can review and address the situation directly. We appreciate the commendation for the rebooking assistance and will use your feedback to prevent a recurrence. Warm regards, Jacob

Posted 1 month ago

“on time, great communication, excellent service”

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Posted 1 month ago

Dear Laura, Thank you for your lovely feedback! We’re thrilled you experienced on time service, great communication and excellent overall care. We look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 1 month ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews