Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Driver was on time, all expectations set were met and drive was professional and wonderful”

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Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to share your excellent feedback. It's wonderful to know we met your expectations and you thoroughly enjoyed your ride. We're glad to have given you peace of mind. Looking forward to your next trip. Kind regards, Chloe

Posted 2 months ago

“First experience with Blacklane and I will use it again when I travel.”

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Posted 2 months ago

Dear Ricardo, Thank you for sharing your first experience with Blacklane. We’re delighted you had a great ride and will use us again when you travel. We're available in cities across the world, and would love to see you. Welcome to Blacklane! Kind regards, Chloe

Posted 2 months ago

“On time, polite, efficient”

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Posted 2 months ago

Dear Geoff, Thank you for this great review. We’re thrilled to hear your ride was on time, polite and efficient. We eagerly await your next Blacklane trip! Kind regards, Chloe

Posted 2 months ago

“Recently used the service five times during my latest trip. All the drivers were professional, well dressed, helpful and more than happy to assist us. The cars were all beautiful, new and very clean. Excellent service was provided all the way around. I love the app as well, though it did take some time to get to a human to help me make a last-minute change, but it was eventually done and everything went smoothly. The AI chat was a little difficult to work with, so my only request would have been to make it easier to reach a human sooner.”

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Posted 2 months ago

Dear Bob, Thank you for taking the time to share your comments with us. Your amazing comments about our professional chauffeurs and beautiful vehicles are really appreciated. We’re glad you’re enjoying the app, and the feedback about our AI chatbot is helpful. We’re continually working to make every interaction with our customer care team better and more personal. We look forward to seeing you again for your next trip. Kind regards, Chloe

Posted 2 months ago

“Your driver was prompt, friendly, knowledgeable and helpful.”

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Posted 2 months ago

Dear Eric, Thank you for this great review. We’re thrilled to hear your assigned chauffeur was prompt, friendly, knowledgeable and helpful. It makes us happy to know we met your expectations. We look forward to serving you again soon. Kind regards, Chloe

Posted 2 months ago

“My ride with Blacklane was a pleasure. My driver, Luis, arrived a few minutes early, my ride was very pleasant, and was the high level of service I expected from Blacklane.”

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Posted 2 months ago

Dear Judy, Thank you for your lovely words and for letting us know that you enjoyed the high level of service expected from Blacklane. Your praise for Luis is really appreciated. We can't wait to see you again soon! Kind regards, Chloe

Posted 2 months ago

“The driver and the trip were great. Your customer service and online software were an issue. My flight and schedule chanded. Your software couldn't handle it and I think that it took around 7 phone calls to different customer service people to finally get the pickup time correct.”

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Posted 2 months ago

Dear Valued Guest, Thank you for sharing your feedback with us. We’re very glad to hear that your chauffeur and the trip itself were great, and we’re truly sorry that our customer service and online tools did not make things as smooth as they should have been, especially with your flight and schedule changes. We appreciate you letting us know about the difficulty in updating your pickup time, and we’ll use your comments to improve how we handle changes like this in the future. We hope to welcome you again and provide a seamless experience from booking to arrival. Warm regards, Veronica

Posted 2 months ago

“Highly proficient and professional service.Not the cheapest but still excellent value given the removal of stress.”

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Posted 2 months ago

Dear Neil, Thank you for sharing your experience with us. Our professional service helps guarantee a stress-free journey - we always aim to give our guests peace of mind. We look forward to doing this again for you during your next trip. Kind regards, Chloe

Posted 2 months ago

“Excellent experience, thank you.”

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Posted 2 months ago

Dear Vicki, Thank you for your fantastic 5-star review. We’re delighted our service met your expectations and that you had a fantastic experience. We look forward to having you back on board in future. Kind regards, Chloe

Posted 2 months ago

“I had a great ride with Diego from the Orlando Airport to my resort. He was personable, and helpful with our bags. However, my husband had pre-booked another ride from the Lehigh Valley airport to our home, and while we waited at our gate at the Orlando airport, we received a call to say Blacklane couldn't find us a ride and cancelled our ride. We needed to find alternative transportation home with little time. This was not the first time we had been cancelled. A couple years ago we had Blacklane transportation booked from Philadelphia Citizen's Bank Park to Lansdale. We were at the Phillies game when my son received the call to cancel our ride. Finding a ride that night was very difficult, and caused my son to never use the service again. I understood his frustration, as I can no longer trust booking a ride as well. Again, Diego did a fantastic job on our ride in Orlando, but I need to be able to fully trust that if my family books a ride, it will be completed and not cancelled.”

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Posted 2 months ago

Dear Gail, Thank you for taking the time to share such detailed feedback with us. We’re very happy to hear that your ride with Diego in Orlando was great and that he took good care of you and your bags. At the same time, we’re truly sorry for the stress and inconvenience caused by the short-notice cancellations of your rides. Having to find last-minute transportation, especially more than once, is understandably frustrating, and we regret that this has affected your and your family’s trust in booking with us. We’d appreciate the chance to look into this further – please contact us at guestrelations@blacklane.com so we can review both incidents in detail and see how we can best support you. Thank you again for sharing your experience with us, and we genuinely hope we may have the opportunity to restore your confidence in our service in the future. Warmest regards, Veronica

Posted 2 months ago

“great service”

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Posted 2 months ago

Dear Leslie, Thank you for your great feedback. All our guests are treated with professionalism, and provided with a luxurious experience throughout their rides. It's good to know you enjoyed top-notch service from us. Thanks for choosing Blacklane for this journey. Warm regards, Chloe

Posted 2 months ago

“Excellent service. Chauffeur arrived on time. Beautiful car. Smooth journey. Thanks to Artur.”

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Posted 2 months ago

Dear Isobel, Thank you for your fantastic feedback. We’re delighted your chauffeur, Artur provided on-time service with a beautiful car and a smooth journey. It means a lot to know we provided the outstanding service we strive for. We look forward to serving you again soon. Kind regards, Chloe

Posted 2 months ago

“Prompt and professional as expected. Consistency in service is fantastic.”

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Posted 2 months ago

Dear Alicia, Thank you very much for your review. We're glad to hear our team remains prompt and professional and that you’re pleased with our service. We do our best to create incredible experiences during each ride. We hope to welcome you back on board again very soon. Kind regards, Chloe

Posted 2 months ago

“Super reliable, courteous and comfortable service. Drivers pleasant and helpful”

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Posted 2 months ago

Dear Christine, Thank you very much for sharing your wonderful feedback. We work hard to deliver a reliable, luxury service across the world. Thanks for letting us know we've been achieving this on every booking. We look forward to seeing you again! Kind regards, Chloe

Posted 2 months ago

“Driver is very friendly, car is very clean. Highly recommended”

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Posted 2 months ago

Dear Caroline, Thank you very much for sharing your excellent comments. It's fantastic to hear you highly recommend our service. It was our pleasure to carry out your journey with our professional chauffeur and quality vehicle. Thanks for choosing Blacklane! Kind regards, Chloe

Posted 2 months ago

“Driver was prompted, professional and took good care of us. 5 was the max or I would have given more...”

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Posted 2 months ago

Dear Lisa, Thank you very much for sharing your wonderful feedback. I'm happy to hear your chauffeur took good care of you and your guests. Your desire to give us more than 5 stars means the world! We'd be glad to deliver another great experience for you soon. Kind regards, Chloe

Posted 2 months ago

“The driver didn’t have the required standing or reactiveness”

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Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with your chauffeur did not meet the level of professionalism and attentiveness that we expect from our partners. We genuinely appreciate you bringing this to our attention, as it helps us improve the quality of our service. We'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com so we can assist you directly. We hope to have the opportunity to welcome you again and provide the smooth, reliable experience you should always expect from us. Warm regards, Veronica

Posted 2 months ago

“All worked the driver was there ontime.”

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Posted 2 months ago

Dear Ian, Thank you very much for taking the time to share your experience with us. We’re pleased to hear that everything went smoothly and that your driver was there on time for your pickup. We truly appreciate you choosing Blacklane and hope we’ll have the pleasure of looking after your journeys again soon. Kind regards, Veronica

Posted 2 months ago

“Expensive service, poor quality experience. My driver was late which meant I was late for a very important meeting. Due to being late I did not experience the quality that Blacklane prides themselves on. I was not met inside the airport for example and had to ask several times for updates, ETA and where to meet. I was told be there in five minutes and the driver ended up showing up forty-seven minutes later. My driver also had the audacity to say that he was “tracking my flight and it said I was arriving late” when my flight, departed early and arrived a bit early as well. I would’ve been better off taking Uber which would have enabled me to arrive at my meeting on time and pick me up when requested. My driver also said he had arrived when they hadn’t (I have the receipts to reflect this,) I’m assuming to avoid me cancelling, which, I would have if I could have because I could’ve ordered ride share and been picked up before as well as tracked my ride and known where to meet my driver without asking. I have used in the past and had excellent service. Unsure if I will use again.”

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Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to share such detailed feedback with us. We’re truly sorry that your chauffeur’s delay, the lack of proper meet-and-greet, and the confusing updates caused you to arrive late and fall short of the quality you previously experienced with Blacklane. We'd appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com withyour booking details so we can assist you directly. We genuinely appreciate your past trust in us and hope we’ll have the opportunity to restore your confidence in our service. Warm regards, Veronica

Posted 2 months ago

“On time and professional.”

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Posted 2 months ago

Dear Jason, Thank you very much for taking a moment to share your feedback with us. We’re delighted to hear that your chauffeur was on time and professional throughout your journey. We truly appreciate you choosing Blacklane and hope we’ll have the pleasure of looking after your rides again soon. Warm regards, Veronica

Posted 2 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews