Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Service was waiting as we exited security. Your gentleman was holding my name and very easy to find. He lead us to the vehicle and off we went. So glad to have such great service after a very long flight. . Thanks”

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Posted 4 months ago

Dear Dave, Thank you for sharing such lovely feedback. We’re thrilled your pickup was smooth and that our team could get you on your way quickly after a long flight. We know how important it is to have an easy end to your journey after travelling for hours! Thank you for choosing us - we hope to have you riding with Blacklane again. Kind regards, Chloe

Posted 3 months ago

“Great service and excellent quality”

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Posted 4 months ago

Dear Arun, Thank you for your kind feedback. I'm pleased to hear we provided fantastic service during your ride. Your support means a lot, and we look forward to many more successful rides in future. Kind regards, Chloe

Posted 3 months ago

“First ride with Blacklane service was amazing, driver met us at luggage carousel, grabbed our bags for us, our suv was waiting for us, offered water on our way to hotel. Our driver Bob ( Robert) was professional and courteous. Will definitely use Blacklane in near future.”

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Posted 4 months ago

Dear John, Thank you for letting us know your first trip went perfectly! It's so great to know that Blacklane exceeded expectations and that Bob provided professional and courteous service. Welcome to Blacklane! Warm regards, Chloe

Posted 3 months ago

“First time using Black Lane - Excellent communication, driver met us in arrivals hall LAX and it was so easy”

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Posted 4 months ago

Dear Rachel, Thank you for your wonderful review. We’re delighted to hear our communication was excellent and that your chauffeur made your LAX arrival easy. We would love the chance to impress you again! Hope to have you booking with us soon. Kind regards, Chloe

Posted 3 months ago

“Very smooth!”

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Posted 4 months ago

Dear Junhyon, Thank you for the 5-star rating! We’re glad to hear your experience with Blacklane was very smooth. Delivering seamless journeys from start to finish is what we love to do. We hope you'll consider us again for your next ride. Warm regards, Chloe

Posted 3 months ago

“GREAT SERVICE on time very helpful”

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Posted 4 months ago

Dear Ron, Thank you so much for your great review. Timely, reliable service is so important for ensuring you travel with peace of mind. I'm pleased we could provide a fantastic experience for you. Thanks for choosing Blacklane! Kind regards, Chloe

Posted 3 months ago

“Just set up return booking and it was so easy. After years of trying to find a way to travel back and forth from the airport, Blacklane makes it easy. Thank you…this is a great service.”

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Posted 4 months ago

Dear Frank, Thank you for sharing your experience. Your comments about our booking process are so affirming! It's wonderful that Blacklane could help you travel with ease. Your kind words mean a lot to us, and we’re glad our service could meet your needs. We'll see you for your next airport trip in the near future. Kind regards, Chloe

Posted 3 months ago

“Great experience”

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Posted 4 months ago

Dear Eric, We're thrilled to hear you had a great experience with Blacklane. Thank you for sharing your kind words — we truly appreciate it and hope to welcome you back for another booking soon. Kind regards, Chloe

Posted 3 months ago

“Very professional”

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Posted 4 months ago

Dear Reem, Thank you for your positive review. Our professional, premium service is all about creating memorable experiences. We enjoy ensuring you have a seamless journey, and hope to do this for you again. Warm regards, Chloe

Posted 3 months ago

“Always on time with friendly and helpful people. Will definitely use again in my travels.”

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Posted 4 months ago

Dear Yuri, Thank you for your lovely words! It's always amazing to know our guests are receiving the top-quality service they deserve from us. We look forward to impressing you again on your future trips. Kind regards, Chloe

Posted 3 months ago

“Excellent service with friendly drivers.”

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Posted 4 months ago

Dear Lourens, Thank you so much for your glowing review. It's great to know you received excellent service during your ride. Our chauffeurs will do their best to ensure you have a comfortable ride and travel in style. Hope to see you on board again soon. Kind regards, Chloe

Posted 3 months ago

“Very puntual, courteous, and professional drivers. Cars are modern, clean, and in pristine condition.”

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Posted 4 months ago

Dear Alfredo, Thank you for your kind words. We’re thrilled to hear that our drivers met your expectations for punctuality, courtesy, and professionalism, and that you appreciated our premium vehicles. We appreciate you taking the time to share your experience. Thank you for choosing Blacklane! Kind regards, Chloe

Posted 3 months ago

“Blacklane is always efficient and provides excellent service! The drivers made the airport departure so easy and effortless in their luxury cars, offered exceptional support and assistance with baggage! The rides were comfortable and very accommodating!”

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Posted 4 months ago

Dear Crystal, Thank you so much for this wonderful review. It's brilliant to hear that you consistently experience efficient service, luxurious comfort, and helpful support from our chauffeurs. It means a lot to know our team helps make your airport departures easy and enjoyable. We look forward to your next Blacklane booking! Kind regards, Chloe

Posted 3 months ago

“Disappointed! Driver did not arrive at requested location requiring me to walk in the rain up to the top of the street. Also driver got lost and required me to give directions to get home. Would not recommend, based on this experience.”

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Posted 4 months ago

Dear Valued Guest, Thank you so much for your valuable feedback. I am profoundly sorry your chauffeur failed to reach your exact location and had difficulty navigating during your ride. This is not the luxurious experience we strive for, and we’d like to investigate and make things right. Please contact our team at guestrelations@blacklane.com with your booking number so we can review what happened and work to resolve this for you. Warm regards, Chloe

Posted 4 months ago

“*************”

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Posted 4 months ago

Dear Nick, Thank you for the five-star rating and for choosing Blacklane. We’re glad you had a positive experience. If there’s anything more we can do to make future trips even smoother, please let us know. Kind regards, Chloe

Posted 3 months ago

“excellent service”

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Posted 4 months ago

Dear Danielle, Thank you for your kind words. We’re thrilled you received excellent service from us during your recent ride. Wherever you are journeying to next, we'd love to help you get there! Warm regards, Chloe

Posted 3 months ago

“Blacklane is my go to black car service and has never let me down! Safety, reliability and VIP treatment.”

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Posted 4 months ago

Dear Laura, Thank you so much for your wonderful review. We’re thrilled to hear that Blacklane has become your go-to trusted option for safe, reliable and VIP service. Your feedback drives us to maintain the highest standards for every ride. We look forward to many more seamless experiences on your future trips. Kind regards, Chloe

Posted 3 months ago

“Black Lane was right on time for a very early pick up. Would not have trusted a ride shar company to be at our house at 2:45 AM. The difference between true professionals and people who work on a gig basis.”

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Posted 4 months ago

Dear Richard, Thank you for sharing your wonderful comments! Our professional chauffeurs will arrive a few minutes early, even for an early 2:45 AM pickup, so you can feel reassured your ride will be on time. We appreciate your trust and will strive to maintain our high standards on every trip. Warm regards, Chloe

Posted 3 months ago

“Very professional service”

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Posted 4 months ago

Dear Ezra, Thank you for your great feedback. We’re glad you found our service to be professional and up to your standards. At Blacklane, there's nothing more important to us than our guests' peace of mind. We'll see you for another smooth ride soon. Kind regards, Chloe

Posted 3 months ago

“Courteous and professional drivers and very well maintained vehicles.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your 5 star review! I'm thrilled to know you consistently find our chauffeurs professional and their vehicles immaculate. It is our pleasure to continue delivering the top-quality service you deserve. Kind regards, Chloe

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews