Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Assessment- on time, clean car & knew out destination”

Helpful Report

Posted 4 months ago

Dear Gwyn, Thank you for taking a moment to share your assessment of your recent ride. We’re very pleased to hear that everything was on time, that the car was clean, and that your chauffeur knew your destination smoothly. We truly appreciate you choosing Blacklane and look forward to arranging your journeys again in the future. With sincere thanks, Veronica

Posted 3 months ago

“Excellent service. Solomon was outstanding”

Helpful Report

Posted 4 months ago

Dear Ron, Thank you so much for taking the time to share your feedback. We’re delighted to hear that you experienced excellent service and that Solomon made such an outstanding impression during your journey. We truly appreciate you choosing Blacklane and hope to have the pleasure of arranging your rides again soon. Warm regards, Veronica

Posted 3 months ago

“The advertisement states the driver will meet state carousel with a sign and take the suitcases. Well that never happened. We had to do all that ourselves. He.claimed he could not park the car. Well for such an expensive service it was a big disappointment my wife and I cannot lift heavy bags and that’s why we chose this “fantastic service. The correct thing to do is to refund us for a service we did not get. I will be putting in a complaint to the credit card company to have the payment reversed”

Helpful Report

Posted 4 months ago

Dear Dennis, Thank you for sharing your experience. We’re very sorry to hear that our service did not meet your expectations and that you were left with the impression of a premium service but didn’t receive the assistance you needed. We take issues like this seriously and would like to review what happened in detail. Please contact our team at guestrelations@blacklane.com with your booking number so we can look into this right away. Kind regards, Jacob

Posted 4 months ago

“Our driver communicated well, was there waiting even though we were a little bit late. Very easy to find and very helpful.”

Helpful Report

Posted 4 months ago

Dear Katie, Thank you so much for sharing your experience with us. We’re really pleased to hear that your chauffeur’s clear communication, punctual arrival despite your delay, and helpful attitude made everything easy to navigate. We truly appreciate you choosing Blacklane and look forward to arranging many more smooth and straightforward journeys for you. Warm regards, Veronica

Posted 3 months ago

“Excellent”

Helpful Report

Posted 4 months ago

Dear Laudelino, Thank you very much for taking a moment to leave us a review. It’s wonderful to hear that your experience with us was excellent. We truly appreciate you choosing Blacklane and hope to welcome you on board again soon. Many thanks, Veronica

Posted 3 months ago

“On time, good car, pleasant driver. Everything went perfect”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you so much for sharing your experience with us. We’re really glad to hear that everything went perfectly, with an on-time pickup, a comfortable car, and a pleasant chauffeur. We truly appreciate you choosing Blacklane and hope to look after your journeys again soon. With gratitude, Veronica

Posted 3 months ago

“Comfortable trip , professional driver and great service.”

Helpful Report

Posted 4 months ago

Dear Yuping, Thank you very much for sharing your experience with us. We’re delighted to hear that you enjoyed a comfortable trip and that you experienced professional driving and great service throughout your journey. We truly appreciate you choosing Blacklane and hope to have the pleasure of arranging many more smooth rides for you in the future. Kind regards, Veronica

Posted 3 months ago

“This is a great feature provided by emirates. Drivers are always on time and professional and courteous. Highly recommend.”

Helpful Report

Posted 4 months ago

Dear Tanya, Thank you so much for sharing your experience with us and for your kind recommendation. We’re delighted to hear that you’re enjoying this service and that your chauffeurs have consistently been on time, professional, and courteous. We truly appreciate you choosing Blacklane for your journeys and look forward to making your future rides just as seamless and comfortable. Warmest regards, Veronica

Posted 3 months ago

“On time, professional and exceeded exectations with outstanding service.”

Helpful Report

Posted 4 months ago

Dear Christopher, Thank you for taking the time to share such encouraging feedback with us. We’re thrilled to hear that your chauffeur was on time, professional, and that the overall experience exceeded your expectations with outstanding service. We truly appreciate you choosing Blacklane and look forward to making your future journeys just as smooth and enjoyable. With warm regards, Veronica

Posted 3 months ago

“On time, professional and courteous Vehicles are spotless”

Helpful Report

Posted 4 months ago

Dear Mark, Thank you for sharing your kind words about your recent ride. We’re really pleased to know everything ran on time, that our team came across as professional and courteous, and that the vehicle’s condition met your expectations of being spotless. We truly value your trust in Blacklane and hope to welcome you on board again soon. Kind regards, Veronica

Posted 3 months ago

“The driver was very punctual and very helpful and friendly.”

Helpful Report

Posted 4 months ago

Dear Annemarie, Thank you for sharing your kind feedback about your recent ride. We’re very glad to hear that your chauffeur was punctual, helpful, and friendly, and that you felt well cared for throughout your journey. We truly appreciate you choosing Blacklane and look forward to welcoming you again in the future. Kind regards, Veronica

Posted 3 months ago

“Great service and always on time.”

Helpful Report

Posted 4 months ago

Dear Walter, Thank you for your kind 5-star review. We’re thrilled to hear that our Blacklane service met your expectations and that you found us to be punctual. We truly value your trust in Blacklane and look forward to being part of many more smooth rides ahead. With appreciation, Veronica

Posted 3 months ago

“The only downside was that our driver didn't have a sign with my name on it. So we didn't find him immediately.”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for sharing your experience. We’re sorry for the inconvenience caused by not having a name sign visible at pickup. We’ll review this with the chauffeur to understand what happened and ensure clearer identification in the future. We appreciate your feedback and hope to provide a smoother pickup on your next trip. Kind regards, Jacob

Posted 4 months ago

“Excellent service, good driver and very punctual.”

Helpful Report

Posted 4 months ago

Dear Beryl, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the excellent service and that your chauffeur’s punctuality made your journey smooth and stress-free. We truly appreciate your trust in Blacklane and hope we’ll have the pleasure of welcoming you on board again soon. Warm regards, Veronica

Posted 3 months ago

“They are always professional, punctual and courteous. An excellent institution.”

Helpful Report

Posted 4 months ago

Dear Christopher, Thank you for your glowing review. We’re thrilled that you consistently find our service professional and courteous. Your feedback is invaluable to us, and we’re glad to be a reliable part of your travels! We look forward to serving you again soon. Kind regards, Chloe

Posted 3 months ago

“The service was great”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful rating and for sharing your positive experience. We’re delighted that you were pleased with our service. You deserve only the best, and we hope to have the chance to deliver this again for you. Warm regards, Chloe

Posted 3 months ago

“Our experience was great! Our driver knew the best route to keep us out of traffic! We went through Central Park coming out at 66th street on the west side. It was perfect! Thank you so much.”

Helpful Report

Posted 4 months ago

Dear Gordon, Thank you for sharing your fantastic thoughts about your trip! I'm glad to hear your experienced chauffeur successfully took the best route and that your journey went smoothly. It means a lot to know you were pleased with the service. We’re here if you need anything for your next trip. Kind regards, Chloe

Posted 3 months ago

“Excellent service did everything professionally”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful feedback. Your trust means so much to us, and we’re glad we could meet your expectations in terms of professionalism and quality service. Hope to see you on board again soon. Kind regards, Chloe

Posted 3 months ago

“Blacklane is the only way to go when you want a worry free exit from LAX, especially from the International Terminal Our chauffeur was on time and waiting as well as professional. He handled our luggage from the terminal to our home. The drive was comfortable and smooth. We will use them again without hesitation.”

Helpful Report

Posted 4 months ago

Dear Roger, Thank you for sharing your amazing experience. We’re thrilled to hear your chauffeur was punctual, professional, and helpful with your luggage, and that the ride was comfortable and smooth. We always work hard to take the stress out of travelling to and from the airport. It means so much to hear you will be booking with us again - we can't wait to see you! Kind regards, Chloe

Posted 3 months ago

“Very professional and always polite.”

Helpful Report

Posted 4 months ago

Dear Shizuka, Thank you for your kind words. It's lovely to hear we are always providing the level of service you deserve and expect. Thank you for choosing Blacklane - we hope to see you again soon. Kind regards, Chloe

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews