Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“An efficient and professional service. Our driver”

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Posted 7 months ago

Dear Norma, Thank you for your fantastic review! We're delighted to know that you found our service efficient and professional. Your feedback motivates us to keep exceeding our guests' expectations. We can’t wait to welcome you back for your next journey! Warm regards, Jacob

Posted 6 months ago

“We had an excellent experience with Blacklane. Our driver, Mr. Z. Sassi, was waiting for us at the Paris airport and drove us to Rouen. Mr. Sassi was professional, pleasant, friendly and courteous and he dropped us off at the front door of our hotel. This service was very much appreciated after a long day of air travel.”

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Posted 7 months ago

Dear Kathy, Thank you for your fantastic review! We're delighted to hear that your chauffeur provided such a professional and friendly service during your ride to Rouen. It’s wonderful to know that you felt welcomed after a long day of travel. Your appreciation means a lot to us! We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“Driver was very helpful and courteous.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic review! We’re delighted to hear that our chauffeur was helpful and courteous. Your feedback truly motivates our team to maintain high standards of service. We look forward to seeing you again in the future! Kind regards, Jacob

Posted 6 months ago

“On time, polite driver and clean vehicle. Great company and employee's.”

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Posted 7 months ago

Dear Ronald, Thank you for your fantastic review! We are delighted to hear that you had a pleasant experience with our punctual chauffeur and clean vehicle. Your praise for our team truly motivates us to maintain our high standards of service. We can’t wait to see you again! Warm regards, Jacob

Posted 6 months ago

“A very nice experience. It took the stress out of getting your hotel.”

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Posted 7 months ago

Dear Claudia, Thank you for your wonderful review! We're thrilled to hear that your experience with us helped alleviate the stress of getting to your hotel. Our goal is to provide a smooth and enjoyable journey for all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“A friend suggested I use Blacklane to get to the airport in Nice. I’m glad I listened. I could make my reservation online and our driver showed up right on time in a beautiful BMW. Very professional service.”

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Posted 7 months ago

Dear Mona, Thank you for your fantastic review! We're delighted to hear that your friend recommended us and that you had a smooth experience with our online reservation and punctual service. Our team is dedicated to professionalism and it's great to know that it showed during your ride. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“Reliable, professional, and punctual.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic review! We're delighted to hear that you found our service reliable, professional and punctual. Your feedback encourages us to maintain our high standards as we strive to provide the best experience possible. Looking forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“I thoroughly enjoyed our driver (he was WONDERFUL and even stopped to pickup Diet Cokes for us beforehand!). My only complaint is related to the Blacklane service/app itself. In the app, when I booked the car it said it would be a Mercedes Benz V-Class or similar for the car choice. It wasn't entirely uncomfortable to be in the Suburban that picked us up, it just wasn't at all what was reflected in the app (and I wouldn't consider that to be in the same class). Blacklane should align the choice a bit more clearly, as I could have just booked a Suburban with Uber Black.”

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Posted 7 months ago

Dear Annie, Thank you for taking the time to share your feedback. We're delighted to hear that your chauffeur provided wonderful service and even went the extra mile to pick up refreshments for you! However, we sincerely apologize for the discrepancy between the vehicle you received and what was listed in the app. We understand how such expectations are important and we are committed to ensuring clarity in our vehicle classifications. Your comments are invaluable to us as we continually strive to improve our service. Please rest assured that we will address this with our team to make necessary adjustments. We truly appreciate your input and hope to welcome you back for an even better experience in the future. Warm wishes, Jacob

Posted 6 months ago

“Except for the little challenge to find the driver in the BLR airport exit, the experience was great”

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Posted 7 months ago

Dear Jenkai, Thank you for your fantastic review! We’re delighted to hear that your experience was great overall, despite the little challenge at the airport. We appreciate your feedback and will work on making our pickup signage clearer for easier navigation. We look forward to seeing you again soon! Warm regards, Jacob

Posted 6 months ago

“On time Knowledgeable driver. Good clean vehicle”

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Posted 7 months ago

Dear Brian, Thank you for your fantastic review! We're delighted to hear that your chauffeur was punctual and knowledgeable and that you appreciated the cleanliness of our vehicle. Your satisfaction is our top priority and your kind words motivate us to continue delivering excellent service. We hope to see you again in the future! Warm regards, Jacob

Posted 6 months ago

“Cars are just ok. Not in a luxury condition. Ride comfort is less due to quality of tyers. Recent ride was ok. But drivers body language at the time of drooping. client (me ) shows that they need tip , which is bad & showing that they are not paid well by black lane or they don’t deserve to be drivers of your company.”

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Posted 7 months ago

Dear Sanjay, Thank you for taking the time to share your thoughts with us. We sincerely apologize that the condition of the vehicle did not meet your expectations and that the ride comfort was affected. Quality is a priority for us and we appreciate your feedback regarding the experience with our chauffeurs. Please be assured that we strive to maintain a high standard of service and will address your concerns to ensure this situation is improved moving forward. Your satisfaction is important to us and we hope to have the opportunity to provide you with a better experience in the future. Best wishes, Jacob

Posted 6 months ago

“On time and most helpful”

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Posted 7 months ago

Dear John, Thank you for your fantastic review! We’re delighted to hear that our service was on time and helpful. Your feedback motivates us to keep striving for excellence. We can't wait to see you again soon! Warm regards, Jacob

Posted 6 months ago

“Clean vehicles, courteous drivers”

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Posted 7 months ago

Dear Satwiki, Thank you for your wonderful review! We’re pleased to hear that you enjoyed our clean vehicles and courteous chauffeur's. Your kind words inspire us to keep delivering top notch service. We look forward to seeing you again soon! Warm regards, Jacob

Posted 6 months ago

“The driver was met me with and well displayed sign, was helpful, kind, smartly dressed, polite and engaging. The car was clean and beautiful. 100% recommend.”

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Posted 7 months ago

Dear Martina, Thank you so much for your wonderful review! We are thrilled to hear that our chauffeur made a great impression and that you enjoyed the cleanliness of our vehicle. Your recommendation means the world to us and we look forward to providing you with exceptional service again soon! Warm regards, Jacob

Posted 6 months ago

“On time. Good communication. Excellent driver and car.”

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Posted 7 months ago

Dear Matt, Thank you for your wonderful review! We're delighted to hear that you had a great experience with our punctual service, clear communication and excellent chauffeur and vehicle. Your satisfaction is our priority and we look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“Simple app. Clean vehicles. Professional drivers and friendly service. Nothing but good experiences after several rides. Have already recommended to many friends with upcoming travel.”

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Posted 7 months ago

Dear Michael, Thank you for your wonderful feedback! We’re delighted to hear you’ve had good experiences with our clean vehicles and professional chauffeurs. It’s fantastic that you’ve been recommending us to your friends and we can’t wait to provide them with the same exceptional service! Looking forward to seeing you again soon! Warm regards, Jacob

Posted 6 months ago

“We were delighted with the level of communication and service. Our driver was timely, flexible and extremely competent.”

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Posted 7 months ago

Dear Karen, Thank you for your wonderful review! We’re so pleased to hear that our communication and service met your expectations and that your chauffeur provided a timely and competent experience. Your feedback truly inspires us to continue delivering the best for our valued customers. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“Our driver was prompt pleasant and very professional. He drove through Rome on the day of public transportation strike and demonstration for Palestine. This took extra time he was careful and patient during this added stress!”

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Posted 7 months ago

Dear Pamela, Thank you so much for your wonderful review! We are pleased to hear that our chauffeur provided you with a prompt and professional service, especially given the challenging circumstances in Rome. Your appreciation for his patience means a lot to us! We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“We loved travelling with Ehsan Zahedani! He is a fantastic driver, driving a wonderful and very comfortable vehicle. Ehsan is also an extremely courteous and charming individual. I loved chatting with him on our way to the airport! I wish him all the best and thank Emirates for this service.”

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Posted 7 months ago

Dear Dipanjan, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Ehsan and enjoyed your conversations on the way to the airport. Your kind words about his service and our comfortable vehicles truly mean a lot to us. Wishing you safe travels and hoping to welcome you aboard again soon! Warm regards, Jacob

Posted 6 months ago

“great service”

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Posted 7 months ago

Dear Peter, Thank you for your wonderful review! We're so pleased to hear that you enjoyed our service. Your encouragement truly motivates us to keep providing the best experience possible. We look forward to seeing you again soon! Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews