Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Driver was wonderful. Continued to monitor our delayed flight. Upon our arrival he texted a photo of his location”

Helpful Report

Posted 7 months ago

Dear Kathy, Thank you for your fantastic review! We're delighted to hear that your chauffeur was wonderful and kept an eye on your delayed flight. Communication is key and we’re glad he took the time to send you a photo of his location. Your satisfaction means the world to us! We can't wait to see you again in the future! Warm regards, Jacob

Posted 6 months ago

“Pick up/ Drop off as expected - 1st. Class. Welcomed the information/update emais although the timing of the 4.30 am ones on the 22/9 and 23/9 were strange timing. Not impressed by the 12.35 am one on the 24/9 indicating the chauffeur when you are trying to sleep before the 5 am. pick up. Understand these are somewhat automated but believe Blacklane could review this procedure. Kind Regards Don Jenkins”

Helpful Report

Posted 7 months ago

Dear Don, Thank you for your thoughtful review. We are pleased to hear that your pick up and drop off were as expected and that you appreciated the updates. However, we fully understand how the timing of our notifications could be a hindrance to your rest, especially early in the morning. Your feedback regarding our automated messaging is invaluable and we will certainly look into ways to improve this process to enhance the overall experience for our guests. We hope to see you even better in the future. Kind regards, Jacob

Posted 6 months ago

“always professional, courteous & on time.”

Helpful Report

Posted 7 months ago

Dear Deborah, Thank you for your fantastic review! We’re delighted to hear that you found our service professional, courteous and punctual. Your satisfaction is our top priority and we're grateful for your kind words. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“Very happy with service and prompt arrival collection time.”

Helpful Report

Posted 7 months ago

Dear Denise, Thank you for your wonderful review! We're thrilled to hear that you were happy with our service and the prompt arrival collection time. Your satisfaction is our priority and we appreciate your kind words. We look forward to seeing you again soon! Warm regards, Jacob

Posted 6 months ago

“So grateful to our kind Blacklane driver who got us to the airport from a neighborhood that was not exactly savoury. The ride was comfortable and competent.”

Helpful Report

Posted 7 months ago

Dear Carolyn, Thank you for your lovely review! We're so glad to hear that our chauffeur made your journey to the airport a comfortable one, especially in a less than savory area. Your kind words about our service are truly appreciated and inspire us to keep delivering exceptional experiences. We hope to see you again soon! Warm regards, Jacob

Posted 6 months ago

“MY DRIVER WAS VERY COURTEOUS SAND HELPFUL. EASY TRIP HOM FROM MY VACATION.”

Helpful Report

Posted 7 months ago

Dear June, Thank you for your amazing review! We're so pleased to hear that your chauffeur was courteous and helpful, making your journey home from vacation smooth and enjoyable. Your feedback is greatly appreciated! We hope to see you again soon! Warm regards, Jacob

Posted 6 months ago

“On time and very respectful”

Helpful Report

Posted 7 months ago

Dear Karla, Thank you for your wonderful review! We’re pleased to hear that your experience with our service was on time and respectful. Your feedback truly inspires our team to maintain our high standards. We can’t wait to see you again soon! Warm regards, Jacob

Posted 6 months ago

“Very comfotable door to door ride from airport to home. Good communication from Chauffeur on arrival.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed a comfortable door to door ride and appreciated the communication from your chauffeur upon arrival. Ensuring a seamless experience for our guests is our top priority and your kind words reinforce our dedication. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“Car arrived on time ( even before expected time) Very nice car clean and comfortable Excellent driver”

Helpful Report

Posted 7 months ago

Dear Ruth, Thank you so much for your wonderful review! We’re thrilled to hear that your vehicle arrived on time and that you enjoyed a clean and comfortable ride with an excellent chauffeur. Your satisfaction is our top priority and your feedback truly inspires us to maintain our high standards. We can't wait to see you again! Warm regards, Jacob

Posted 6 months ago

“Great experience - excellent communication beforehand, comfortable car, pleasant and professional driver, reasonable price. Would definitely use again.”

Helpful Report

Posted 7 months ago

Dear Reviewer, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with excellent communication and enjoyed a comfortable ride with our professional chauffeur. Your feedback truly encourages our team to maintain high standards and offer reasonable prices. We look forward to seeing you again on your next journey! Warm regards, Jacob

Posted 6 months ago

“I was expecting a pock up from the baggage baggage to aid us in our first time to NewYork. People who booked an uber driver got faster assistance and I was left waiting 20 min as the driver was parked outside the terminal and took the time mentioned getting too us. The explanation was I thought you were going through customs- clearly detailed a domestic flight.”

Helpful Report

Posted 7 months ago

Dear Sean, Thank you for sharing your experience with us. I’m sorry to hear that your pick-up did not go as smoothly as expected. We understand how stressful it can be, especially during your first visit to New York. We sincerely hope we can make it up to you on your next ride. If you have any further concerns you would like to discuss, please do email us at guestrelations@blacklane.com. Warm regards, Chloe

Posted 6 months ago

“Every one of the drivers was on site in advance. Everyone was very polite and helpful. Excellent service.”

Helpful Report

Posted 7 months ago

Dear George, Thank you so much for your wonderful review! We’re thrilled to hear that our chauffeurs were punctual and provided you with polite and helpful service. Your kind words inspire us to continue delivering excellent experiences to our valued customers. We can’t wait to see you again soon! Warm regards, Jacob

Posted 6 months ago

“Blacklane has always been dependable with professsional drivers no matter where i travel to. they are very reliable”

Helpful Report

Posted 7 months ago

Dear Thomas, Thank you for your outstanding review! We're so pleased to hear that you've found our chauffeurs to be dependable and professional during your travels. Your trust in us is invaluable and inspires our team to maintain the high standards you've come to expect. We can’t wait to see you again on your next journey! Warm regards, Jacob

Posted 6 months ago

“good however, it will be good if we can we have bigger cars that can take up to 7 suitcases”

Helpful Report

Posted 7 months ago

Dear Eyram, Thank you for your wonderful review! We’re thrilled to hear that you had a good experience with us. We appreciate your suggestion for bigger vehicles to accommodate more luggage and we will certainly take that into consideration as we continue to improve our services. We hope to see you again soon! Warm regards, Jacob

Posted 6 months ago

“Your app was down the day of my arrival which was a problem, but I found my driver and he was great!! I will give their service a 5, because again my driver was great, but the app was frustrating!”

Helpful Report

Posted 7 months ago

Dear Katharine, Thank you for your wonderful review! We're thrilled to hear that your chauffeur made a positive impact on your experience, even though the app gave you some trouble. We appreciate your understanding and are constantly working to improve our services. We hope to provide you with a flawless experience next time! Warm regards, Jacob

Posted 6 months ago

“Very easy to use and great experience”

Helpful Report

Posted 7 months ago

Dear Jacqueline, Thank you for your wonderful review! We’re so glad to hear that you found our service easy to use and had a great experience. Your satisfaction is our top priority and it’s fantastic to know we made a positive impression! We can’t wait to see you again soon! Warm regards, Jacob

Posted 6 months ago

“Excellent”

Helpful Report

Posted 7 months ago

Dear Michele, Thank you for your excellent review! We're so pleased to know that you had a great experience with us. Your kind words inspire our team to continue delivering top notch service. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“We had the pleasure of being picked up by Omer. He was timely and professional. Great service!”

Helpful Report

Posted 7 months ago

Dear Janaya, Thank you for your wonderful review! We're thrilled to hear that Omer provided timely and professional service during your ride. Your satisfaction is our highest priority and your feedback truly inspires our team. We can't wait to welcome you back for your next journey! Warm regards, Jacob

Posted 6 months ago

“Keep up your great service. Very professional driver. Thank you”

Helpful Report

Posted 7 months ago

Dear Cary, Thank you for your wonderful review! We’re thrilled to hear that you experienced professional service from our chauffeur. Your kind words inspire us to maintain our commitment to excellence. We look forward to seeing you again soon! Warm regards, Jacob

Posted 6 months ago

“Excellent”

Helpful Report

Posted 7 months ago

Dear Peter, Thank you for your excellent review! We're thrilled to know that you had a fantastic experience with us. Your feedback motivates our team to keep up the great work. We look forward to welcoming you again soon! Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews