Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“The chauffeur was rushing clients somewhere else than they arrived, but then he wasn't there, he didn't speak English and they had a hard time arguing. There was no one standing at the exit with a signed name. It took 30 minutes to find the taxi driver”

Helpful Report

Posted 7 months ago

Dear Daniela, Thank you for sharing this feedback. We’re truly sorry to hear about the difficult experience your clients had upon arrival. We completely understand how stressful this must have been and regret that our service did not provide the smooth and reliable experience expected. We’d appreciate the chance to review the details and address this properly with our local team. Please reach out to us at guestrelations@blacklane.com so we can look into it further and ensure this doesn’t happen again. Kind regards, Veronica

Posted 7 months ago

“My clients all love the ease of Blacklane. Always reliable!”

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Posted 7 months ago

Dear Kelly, Thank you so much for your amazing review! We're thrilled to hear that your clients appreciate the ease and reliability of Blacklane. Your feedback motivates us to continue delivering the exceptional service that our customers love. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Prompt receiving,careful handling baggage,smooth ride and offload at destination.”

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Posted 7 months ago

Dear Alexander, Thank you for your excellent review! We’re so glad to hear that you experienced prompt service, careful handling of your baggage and a smooth ride. Your satisfaction is our mission and we appreciate your feedback as it motivates us to maintain our high standards. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Never again. I have tried using Blacklane on a few occasions and each time it has not been right. Not the vehicle ordered / paid. Poor service”

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Posted 7 months ago

Dear Jason, Thank you for sharing your recent experiences with us. I'm really sorry to hear that we have not delivered the quality you expect from Blacklane. Please reach out to us at guestrelations@blacklane.com so we can look into this matter further and ensure it doesn’t happen again. Warm regards, Team Blacklane GmbH

Posted 7 months ago

“Expensive but friendly and efficient”

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Posted 7 months ago

Dear Trevor, Thank you for your kind review! We’re glad to hear that you found our service friendly and efficient, even if it felt a bit pricey. Your feedback is invaluable and motivates us to continue providing the best experiences for our valued customers. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Excellent services”

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Posted 7 months ago

Dear Joo, Thank you for your excellent review! We are so pleased to hear that you enjoyed our services. Your satisfaction is our highest priority and your kind words inspire us to continue delivering top notch experiences. We hope to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“My last few airport pickups the drivers haven’t come inside with signs. And the in-app chat doesn’t work (the texts aren’t received by the driver) making it impossible to contact the driver without calling support.”

Helpful Report

Posted 7 months ago

Dear Jessica, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the difficulties you experienced during your recent airport pickups - especially not meeting your chauffeurs inside with name signs and the challenges with our in‑app chat. We’d appreciate the opportunity to look into what happened and address these issues to improve your future experiences. Please contact us at guestrelations@blacklane.com, and our team will gladly assist you directly. Warm regards, Veronica

Posted 7 months ago

“My experience with Blacklane services has been exceptional so far. Will definitely use Blacklane services in future as well.”

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Posted 7 months ago

Dear Robin, Thank you for your exceptional review! We are thrilled to hear that your experience with Blacklane has been so positive. Your satisfaction is our priority and we look forward to providing you with the same level of service in the future. Warm regards, Jacob

Posted 6 months ago

“Everything went smoothly.very affordable. Our driver was amazing also!!”

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Posted 7 months ago

Dear Cristi, Thank you so much for your fantastic review! We're thrilled to hear that everything went smoothly and that you found our services affordable. It's wonderful to know that your chauffeur made such a positive impression. Your kind words motivate us to keep delivering exceptional experiences. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Very efficient service with excellent time keeping. Very nice friendly driver. Overall very good service”

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Posted 7 months ago

Dear Brian, Thank you for your fantastic review! We’re delighted to hear that you found our service efficient and our chauffeur friendly. Your satisfaction is our top priority and it's wonderful to know that we met your expectations. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“I recently used Blacklane for international executive travel with many early mornings, late nights, and complex details to manage. The service was seamless, easy to use, communicative, and, most importantly, trustworthy. I’ll definitely be booking with them again.”

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Posted 7 months ago

Dear Brittney, Thank you for your fantastic review! We’re delighted to hear that your experience with us was seamless and trustworthy, especially during your international executive travel. Our team always strives to make every detail easy to manage and your positive feedback motivates us to keep delivering exceptional service. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Excellent car and service”

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Posted 7 months ago

Dear Tejinder, Thank you for your wonderful review! We are thrilled to hear that you enjoyed both the vehicle and the service. Your positive feedback inspires our team to continue delivering exceptional experiences. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Driver was on time.Extremely pleasant and polite. Couldn't ask for more.”

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Posted 7 months ago

Dear Rexanne, Thank you for your wonderful review! We are thrilled to hear that your chauffeur was on time and provided you with a pleasant and polite experience. Your satisfaction is our top priority and your feedback means a lot to us. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Ecellent service”

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Posted 7 months ago

Dear Eliseo, Thank you so much for your wonderful review! We're thrilled to hear that you experienced excellent service with us. Your feedback is greatly appreciated and it motivates our team to continue delivering the best possible experience. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Excellent”

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Posted 7 months ago

Dear Miklos, Thank you for your excellent review! We’re thrilled to hear that you had a great experience with us. Your appreciation motivates our team to continue delivering outstanding service. We look forward to welcoming you again soon! Warm regards, Jacob

Posted 6 months ago

“First time using this company for our cars and we weren't disappointed. Very good service with clear and regular communication. Will definitely use again and would definitely recommend.”

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Posted 7 months ago

Dear Joanne, Thank you for your wonderful review! We are so pleased to hear that you had a great experience with our service and appreciated the clear communication. Your recommendation means a lot to us and we can’t wait to serve you again in the future! Warm regards, Jacob

Posted 6 months ago

“Excellent service!”

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Posted 7 months ago

Dear Henrik, Thank you so much for your wonderful review! We're thrilled to hear that you experienced excellent service with us. Your kind words motivate our team to continue delivering the best for our clients. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Good service”

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Posted 7 months ago

Dear Gail, Thank you for your wonderful review! We're so glad to hear that you were pleased with our service. Your satisfaction is our priority and your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“my last ride was not worthy of the name Blacklane. I flew in First Class with swiss and your driver did not picked me up. No sign - no driver. I had to call him twice to figure out, where he was. After 10 min I found him in front of the JFK airport. Not at the pick up G, as discussed in my second call. My RyderCup weekend started super! As bad as it gets, the driver was not able to drive his car in the JFK stop and go traffic. 70 min of go & brake, but not the normal way. Maybe I am a conservative German, but I am not, I am a German Disco owner. Make a long story short - this was not the blackline quality I know.”

Helpful Report

Posted 7 months ago

Dear Stefan, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your recent ride did not meet the high standards you expect from Blacklane. It's disappointing to learn about the issues you faced during your arrival at JFK and the challenges with your driver. Please reach out to us at guestrelations@blacklane.com so that we can further investigate your experience and address your concerns. Warm regards, Veronica

Posted 7 months ago

“Great service including monitoring several signnificant changes in planned arrival time. Driver was on time. Commnicated well using the app as I was struck in immigations for some time. Clean car, good driving skills. I would have liked the driver to see if I wanted any information on where we were and what I was seeing. I know that is every passenger.”

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Posted 7 months ago

Dear Corey, Thank you for your wonderful review! We're thrilled to hear that our service met your expectations, especially with timely monitoring of your arrival changes and clear communication from your chauffeur. We're also glad you appreciated the cleanliness of the car and our chauffeur's skills. Your feedback about sharing information during the ride is valuable to us and we'll certainly take that into account for enhancing our service. We look forward to welcoming you on your next journey! Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews