Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Great service and the perfect level of communication. My flight was delayed by three hours, and Blacklane was there to greet me upon arrival. Thank you!”

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Posted 7 months ago

Dear Ian, Thank you for your amazing review! We’re thrilled to hear that our level of communication met your expectations and that we were there for you despite the delay in your flight. Your comfort and peace of mind are our top priorities and we appreciate you taking the time to share your experience. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“on time gret costumer service very polite driver”

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Posted 7 months ago

Dear Deborah, Thank you for your fantastic review! We're thrilled to hear that our chauffeur provided you with excellent customer service and that your ride was punctual. It's our aim to make every journey a great experience and your kind words are greatly appreciated. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“I couldn't have wished for a better service than Blacklane. From the booking to the organisation of the pick up until the final destination. Mr. Lalambay has been taking care of everything. A very nice and polite person and an excellent driver”

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Posted 7 months ago

Dear Patrizia, Thank you for your amazing review! We’re thrilled to hear that you had such a positive experience with Blacklane. It’s fantastic to know that your chauffeur provided you with excellent service and care throughout your journey. Your feedback means a lot to us! We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Very good!”

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Posted 7 months ago

Dear Michael, Thank you for your fantastic review! We're thrilled to know you had a very good experience with us. Your feedback is greatly appreciated and keeps us motivated to maintain our high standards. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Wonderful ride from airport to hotel. We will be using Blacklane again in Amsterdam.”

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Posted 7 months ago

Dear Alayne, Thank you so much for your glowing review! We’re thrilled to hear that you had a wonderful ride from the airport to your hotel. Your trust in Blacklane means the world to us and we can’t wait to welcome you back in Amsterdam soon! Warm regards, Jacob

Posted 6 months ago

“It was excellent... corteus, on time... well done.”

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Posted 7 months ago

Dear Valued Guest, Thank you so much for your excellent review! We are thrilled to hear that our service met your expectations and that everything was to your satisfaction. Your kind words motivate us to keep providing the best experience for our clients. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Great job! On-time very comfortable service!”

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Posted 7 months ago

Dear Valued Guest, Thank you for your amazing feedback! We’re thrilled to hear that you found our service both timely and comfortable. Your satisfaction means the world to us and we are so grateful for your kind words. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“I ordered 1 ride for $764 and they duplicate charged for 4 rides. Same duplicate. They respond by saying being nice and they cut the additional rides at half price.”

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Posted 7 months ago

Dear Valued Guest, Thank you for sharing your feedback. We’re sorry to hear about the duplicate charges and understand your frustration. We’d appreciate the chance to review this further and clarify what happened - please contact guestrelations@blacklane.com , and our team will investigate and assist you directly. Kind regards, Veronica

Posted 7 months ago

“Hello, We would like to note that in the past few months, the booked rides were being cancelled on short notice”

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Posted 7 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We’re sincerely sorry to hear that several of your recent rides were cancelled on short notice. We’d really appreciate the opportunity to look into what’s been happening and work on preventing future disruptions. Please reach out to us at guestrelations@blacklane.com, and our team will gladly assist you directly. With appreciation, Veronica

Posted 7 months ago

“Great communication driver very good on time”

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Posted 7 months ago

Dear Valued Guest, Thank you so much for your amazing review! We’re thrilled to hear that you had a great experience with our chauffeur and appreciated the timely service. Your satisfaction is our priority and we're grateful for your kind words. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Thank you Blacklane! We had wonderful service. It is worth the weight in Gold to have someone waiting for you at baggage claim, help you with luggage, and escort you to your ride. So much easier and less hectic than shared shuttle and ride-share services. I will definately be using your services again and recommending you to others!”

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Posted 7 months ago

Dear Christine, Thank you so much for your amazing review! We’re thrilled to hear that you enjoyed our service and found our assistance at baggage claim to be a game changer. Making your travels easier and more enjoyable is what we strive for and we’re glad you felt the difference compared to other options. We truly appreciate your recommendation and can't wait to welcome you back for your next journey! Warm regards, Jacob

Posted 6 months ago

“Brilliant but very very expensive”

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Posted 7 months ago

Dear Karen, Thank you for your feedback! We're delighted to hear you found our service brilliant. We understand that pricing can be a concern and we strive to provide value that matches the quality of our offerings. Your comments are invaluable to us as we continuously aim to enhance our services. We hope to have the opportunity to welcome you again in the future! Warm regards, Jacob

Posted 6 months ago

“Excellent experience.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your excellent review! We’re thrilled to hear that you had a wonderful experience with us. Your satisfaction means the world to us and we truly appreciate you taking the time to share your positive feedback. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“The ride experience with the driver was terrible. I wrote a complain about it and no one did anything about it. This is a white glove service but didn’t feel like it.”

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Posted 7 months ago

Dear Maria, Thank you for your feedback. I’m truly sorry to hear that your experience did not reflect the service we strive to provide. We take these matters seriously and would appreciate the opportunity to investigate further. Please reach out to us at guestrelations@blacklane.com so we can work to make this right for you. Best wishes, Veronica

Posted 7 months ago

“Good service”

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Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We’re thrilled to know that you enjoyed our service. Your satisfaction is our top priority and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“I'm a very old Lady,almost 92 years old, so since I usually fly alone,I always use Blacklane to get me to and from the airport wheelchair.You can always depend on them.I'm so glad I can alwaysbooknwith them and never worry.”

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Posted 7 months ago

Dear Barbara, Thank you so much for your wonderful review! We are truly honored to be your trusted choice for airport transportation. It brings us joy to know that you feel safe and supported while traveling with us. Your comfort is our priority and we are delighted that you can rely on Blacklane. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“My recent experience with your customer service has been disappointing and has fallen short of the standard we expect from a professional partner. Unfortunately, several areas have consistently missed the mark: Delayed Follow-Up Responses have been slow or nonexistent, forcing us to repeatedly follow up on matters that should have been resolved promptly. This has caused unnecessary frustration and delays. Poor System Usability Your system is cumbersome and difficult to navigate. Tasks that should be simple often require multiple attempts or assistance, which creates inefficiency and wastes valuable time. Inconsistent Communication The information we receive varies depending on who we speak with or which platform we’re using. This inconsistency has made it difficult to trust the accuracy of your guidance or processes. We’re disappointed that these issues remain ongoing despite prior attempts to work through them. At this stage, it’s clear that improvements are urgently needed to restore confidence in your service and systems.”

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Posted 7 months ago

Dear Shannon, Thank you for taking the time to share your feedback - I am so sorry you have not had the seamless experience with us we aim for. Your comments are truly appreciated and we will do all we can to make this right. We know that in busy periods, it can be frustrating to receive delayed responses. We will continue to improve our services to ensure contact with us is reliable and efficient. Receiving different information can be confusing, and I regret that we have not always been clear in our communication with you. We would really like to investigate what has gone wrong in your contact with us. Therefore I kindly ask you to email us at guestrelations@blacklane.com regarding your experience. As one of our valued professional partners, it is imperative we provide you with the quality of service you deserve. A senior member of the team will gladly look into things for you. Warmest regards, Chloe

Posted 7 months ago

“We needed a very early pick up from our hotel for an early morning flight. I was able to book this in advance of our trip. Also, the updates from the app were helpful.”

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Posted 7 months ago

Dear Linda, Thank you so much for your fantastic review! We're delighted to hear that you found our booking process straightforward and that the updates from the app were helpful. Your satisfaction is our priority and it’s wonderful to know we could assist you in making your early morning flight easier. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“On time and smart and courteous”

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Posted 7 months ago

Dear Jeremy, Thank you for your fantastic review! We are pleased to know that your experience with our service was marked by punctuality and courtesy. Your positive feedback inspires us to continue delivering the best for our customers. We look forward to welcoming you again soon! Warm regards, Jacob

Posted 6 months ago

“We have wonderful experience with Blacklane for the professional attemdamce to our requirement with right on time departure and expected arrival at destination, on top of that we have a good and experienced driver for our journey.”

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Posted 7 months ago

Dear Chen, Thank you for your fantastic review! We are delighted to hear that you had a wonderful experience with us and that our chauffeur met your expectations with professionalism and punctuality. Your positive feedback is truly appreciated. We look forward to welcoming you again soon! Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews