Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Car was booked for 3 persons, car arrived set up for 2, 1 person had to sit up front with the driver, who had all their belongings on the seat, which needed to be moved to the boot. The passenger sitting up front did not have a good experience as the driving was speeding, weather conditions were not great, a lot of surface water. We also did not appreciate having to listen to the driver biting his sweets”

Helpful Report

Posted 7 months ago

Dear Colette, Thank you for sharing your experience with us. I sincerely apologise for the discomfort you felt during your ride. Our business class and first class vehicles can accommodate a maximum of 3 guests, making use of the front seat. Our business van option accommodates up to 5 passengers, for a more spacious ride. I would absolutely like to investigate your booking further, as your comfort and safety are always of the utmost importance. If you could kindly email your booking number to guestrelations@blacklane.com, a member of the team will address your concerns. We would really like to make this right. Warm regards, Chloe

Posted 6 months ago

“Felt very premium compared to other services in the region. Will 100% use again”

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Posted 7 months ago

Dear Daniel, Thank you for your wonderful review! We're delighted to hear that you felt our service was premium compared to others in the region. Your support means so much to us and we look forward to welcoming you back for your next journey! Warm regards, Jacob

Posted 6 months ago

“Excellent”

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Posted 7 months ago

Dear Valued Customer, Thank you for your excellent review! We are delighted to hear that you had a wonderful experience with us. Your positive feedback truly inspires our team to keep delivering top notch service. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“The drivers are excellent. But the billing department needs better organization - we had to call several times to rectify the same billing issue.”

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Posted 7 months ago

Dear Lata, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you find our chauffeurs to be excellent. Delivering an easy, seamless service from start to finish is an important Blacklane promise. I am so sorry that this was not achieved at the payment stage of your ride. We hope to provide only top-notch service on your next booking with us. Kind regards, Chloe Warm regards, Team Blacklane GmbH

Posted 6 months ago

“Efficiency and reliable.”

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Posted 7 months ago

Dear Ralph, Thank you for your wonderful review! We're delighted to hear that you found our service efficient and reliable. Your feedback inspires us to maintain the high standards we set for ourselves. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Great job!”

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Posted 7 months ago

Dear Valued Customer, Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. Your kind words inspire our team to keep delivering the best service possible. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“We were expeecting someone to meet us outside the custom area, she was a no show. Apparently she https://collector.reviews.io/www.blacklane.com/company?textReview=true&reputation=no&token=cvRSsvuZY85rLiMoThoq5YTT%2FQIfl55g1E6tLNo%2BbXz05OTa5p%2FvW5dSdcXvGd3Jry3%2BhteQRhbUeEuh1NpA%2BbZyzEp1TPHdmGwbDqOwuHmasg5d8VyzIaQumPACiK0rghy0yAZ1yqjcNqN%2FbpZ8IFY3S6mMu98ZZsAEnWse940Bp5tJ2BlWzLROWjGp39%2B9PUrXQ8qodhMc9B%2B9Xz5m8ooKkGGhNs4kqQamWQ0NE47DtKUrq%2B7vuenjfkbv0ub4LDk7An5Wo55GpYM%2BqS1tD4S9OM6%2FR%2BQD1nPaqGy6HASfnjCddb3wtmwtWvAk6IR6&rating=&nps=&l=en#in the wrong place. Then while dirving on the freeway, she was traveling at 40 miles per hour in clear traffic. Several cars were passing by at normal speed. I would have serious reservation about using the service again in Miami.”

Helpful Report

Posted 7 months ago

Dear Robert, Thank you for sharing your experience. We’re sorry to hear about the pickup confusion and the driving concerns you encountered in Miami. That’s certainly not the level of service we aim to provide, and we understand your disappointment. Please contact guestrelations@blacklane.com so our team can review the details and assist you directly. Kind regards, Veronica

Posted 7 months ago

“Almost perfect. Only a comment: the driver was waiting for me close to the hotel since 15 minutes before the scheduled time. If he had called me, I could meet him soon. I was waiting him and he was waiting me, but we were not able to meet.”

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Posted 7 months ago

Dear Luciano, Thank you for your valuable feedback. I'm glad to hear that your experience was nearly perfect. I understand the confusion that can arise when communication is lacking, especially regarding meeting your chauffeur. It's clear we missed an opportunity to connect you both more smoothly. We appreciate your insights, as they help us improve our service. If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out to us. Warm regards, Jacob

Posted 6 months ago

“Driver was great. Car also good. The price is highly exaggerated. Never doing that again”

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Posted 7 months ago

Dear Khalid, Thank you for your positive feedback about your great chauffeur and vehicle. I am sorry to hear that you did not feel our price to be in line with the quality of service we offer. We understand that value is important, and we appreciate your feedback as it helps us assess our services. Your insights are invaluable, and we hope to have the opportunity to serve you better in the future. If you do decide to give us another chance, please email your booking number to guestrelations@blacklane.com. We'll do all we can to deliver the top-quality service you deserve. Warm regards, Chloe

Posted 6 months ago

“Excellent service! Great communication and coordination by the driver!”

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Posted 7 months ago

Dear Valued Customer, Thank you so much for your wonderful review! We're delighted to know that you experienced excellent service with great communication and coordination from our chauffeur. Your kind words inspire us to keep delivering the best for our clients. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Arrived on time and we were ushered to a very nice, clean BMW. Were happy with the transfer.”

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Posted 7 months ago

Dear Jill, Thank you for your fantastic review! We’re so pleased to hear that your transfer was smooth and that you enjoyed the comfort of our clean BMW. Your satisfaction is what drives us and your feedback truly motivates our team. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“As always a great service - on time, professional and good vehicle quality”

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Posted 7 months ago

Dear Gert, Thank you for your fantastic review! We’re thrilled to hear that you experienced our consistent service punctuality and vehicle quality are exactly what we strive for. Your satisfaction means the world to us! We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“On time service, comfortable cars, friendly driver”

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Posted 7 months ago

Dear Valued Customer, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our on time service, comfortable vehicles and friendly chauffeurs. Your satisfaction is what drives us to deliver the best every time! We look forward to welcoming you on your next journey! Warm regards, Jacob

Posted 6 months ago

“Excellent experience every time. Drivers are excellent, polite, and most important, highly competent. Cars are always clean, smell fresh and water is offered. We use Blacklane whenever we can!”

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Posted 7 months ago

Dear Diane, Thank you for your fantastic review! We're thrilled to know that you consistently enjoy excellent experiences with our service. Our team takes great pride in maintaining professionalism and ensuring your comfort with clean vehicles and thoughtful touches like offering water. It's wonderful to hear that you choose Blacklane whenever possible! We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“My husband, my sister and her husband were surprised to see such a nice and clean vehicle picking us up from the airport. Our driver Amer was so very polite and respectful to each of us. He told us about San Francisco as he was taking us to the hotel and giving us more than just a little history lesson. We all appreciated him. I would highly recommend Blacklane to anyone visiting any area with this company.”

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Posted 7 months ago

Dear Charlotte, Thank you so much for your fantastic review! We're thrilled to hear that you and your family enjoyed the clean vehicle and the thoughtful service from your chauffeur, Amer. Providing a warm welcome and sharing the beauty of San Francisco is what we strive for and it’s wonderful to know that Amer’s efforts made your journey memorable. We truly appreciate your recommendation and look forward to welcoming you again in the future! Warm regards, Jacob

Posted 6 months ago

“Actually, more like 0 points. Within two weeks, BLACKLANE bookings within Berlin were canceled because there were no drivers available. What ever happened to the company? I really have to reconsider whether I will continue using BLACKLANE in the future. It's a long way from 5 stars these days. What happened?”

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Posted 7 months ago

Dear Andrè, Thank you for taking the time to share your thoughts. We’re sorry to hear about the recent cancellations in Berlin and understand your disappointment - this isn’t the experience we want for our guests. We’d appreciate the chance to look into it further; please reach out to guestrelations@blacklane.com so our team can review and assist. Warm regards, Veronica

Posted 7 months ago

“No complaints but have not heard from the passengers”

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Posted 7 months ago

Dear Bruce, Thank you for your positive review! We’re glad to hear that you had no complaints regarding your experience. Your feedback is important to us as we strive to improve our services. If you have any specific comments or need assistance, don't hesitate to reach out to us. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Great driver great drive. Thank you would use again.”

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Posted 7 months ago

Dear Janet, Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our chauffeur and the ride met your expectations. Your feedback truly motivates us to keep providing exceptional service. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Excellent service, kept me updated for pick up. The car and service was pristine .”

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Posted 7 months ago

Dear Cristina, Thank you so much for your excellent review! We’re thrilled to hear that you were pleased with our service and that you found both the car and service to be pristine. Keeping you updated throughout your journey is something we take pride in. We look forward to welcoming you back soon for another outstanding experience! Warm regards, Jacob

Posted 6 months ago

“Very smooth journey to the airport from Central London”

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Posted 7 months ago

Dear Stuart, Thank you for your fantastic review! We are thrilled to hear that your journey to the airport from Central London was smooth. Ensuring a seamless travel experience for our customers is always our goal and your feedback truly makes our day. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews