Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very pleased with your service.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful review! We’re delighted to hear that you were pleased with our service. Your satisfaction is our top priority and your positive feedback inspires us to continue delivering exceptional experiences. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Excellent service”

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Posted 7 months ago

Dear Dmitry, Thank you for your amazing review! We’re delighted to hear that you found our service to be excellent. Your satisfaction is our top priority and feedback like yours inspires us to continue delivering the best experience possible. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Good experience. Greeting was on time and a relief after the flight. Driver and vehicle matched the described standards.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful review! We're delighted to hear that your greeting was on time and that it provided relief after your flight. It’s great to know that both the chauffeur and vehicle met your expectations. Your satisfaction is our priority! We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“After enduring a grueling 32-hour long-haul journey, the last thing I expected was to be stranded at the arrival area with no chauffeur in sight. I had booked Emirates’ chauffeur service expecting a seamless transition from flight to car, but instead I was left wandering around the terminal, exhausted and frustrated. There was no one holding my name, no clear signage, no communication. I had to approach another chauffeur—who was waiting for someone else—just to figure out who the coordinator was. Only then did someone scramble to assign me a driver. This is not the level of service I expect from Emirates, especially after such a long flight. The lack of organization and accountability was shocking. When you’re tired, jet-lagged, and relying on a premium service to get you home, this kind of chaos is simply unacceptable. Emirates needs to seriously rethink how they manage their ground services outsourced to Blacklane. I had no issues with their Chauffer service in the US and Dubai but always an issue in SG.”

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Posted 7 months ago

Dear Valued Guest, Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you faced after such a long journey and completely understand how frustrating it must have been to arrive with no chauffeur in sight. This is certainly not the smooth experience we aim to provide. We’re reviewing what happened with our local team to prevent this from recurring. Please contact us at guestrelations@blacklane.com so we can look into your case further and make things right. Kind regards, Veronica

Posted 7 months ago

“Very impressed. We use Blacklane for transfers all over the world, and never once have they let us down. Superb service!”

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Posted 7 months ago

Dear Valued Customer, Thank you so much for your wonderful review! We’re thrilled to hear that you consistently have a superb experience with our service around the world. Reliability is what we strive for and your kind words reaffirm our commitment to excellence. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Great service”

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Posted 7 months ago

Dear Omar, Thank you for your wonderful review! We’re so glad to hear that you enjoyed our service. Your satisfaction is our top priority and your kind words motivate us to keep delivering excellence. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“On time, curteous and helped with my luggage. Thank you!”

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Posted 7 months ago

Dear Patti, Thank you for your wonderful review! We’re delighted to hear that your chauffeur was on time and provided courteous service while assisting with your luggage. Creating a helpful and pleasant experience is our top priority, and your kind words truly motivate us. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“All around, excellent service. Iis a pity that it is not possible to request specific drivers.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your wonderful review! We’re delighted to hear that you experienced excellent service with us. We understand your wish to request specific chauffeurs and appreciate your feedback as we continue to enhance our service offerings. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Great on time service. Friendly driver and helpful”

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Posted 7 months ago

Dear Donald, Thank you for your wonderful review! We’re so pleased to hear that our service was timely and that your driver was both friendly and helpful. Ensuring a pleasant experience is our top priority and your feedback truly encourages our team. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Everything was fine as it should be”

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Posted 7 months ago

Dear Darrell, Thank you for your wonderful review! We’re delighted to hear that everything went smoothly as it should. Providing a seamless experience is our priority and your positive feedback truly inspires us to keep delivering excellence. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Very punctual, polite and made sure we had a comfortable journey,”

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Posted 7 months ago

Dear Fiona, Thank you so much for your wonderful review! We’re delighted to hear that your journey was comfortable and that our punctuality and politeness made a positive impression. Your satisfaction is our top priority and your kind words truly inspire us. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“The driver was visible right outside the secure area in the baggage claim with a sign displaying my name. The driver was very pleasant, helpful, and friendly. The vehicle was spacious (we had a 6 passenger SUV) and very clean. While it didn't take long to retrieve our bags, the driver waited with us and assisted us with our luggage onto and off of the SUV at our arrival location. Would highly recommend!”

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Posted 7 months ago

Dear Giovanni, Thank you for your wonderful review! We’re so pleased to hear that your chauffeur was easy to find and provided friendly assistance with your luggage. Our goal is to create comfortable and seamless experiences for our guests and it’s great to know that we met your expectations with our spacious and clean vehicle. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Driver was right on time and very helpful taking care of our luggage.”

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Posted 7 months ago

Dear Eric, Thank you for your fantastic review! We’re thrilled to hear that your chauffeur was right on time and provided assistance with your luggage. Our team is dedicated to ensuring a smooth and helpful experience and your feedback truly encourages us. We look forward to welcoming you again soon! Best wishes, Jacob

Posted 6 months ago

“Driver was nowhere to be seen and eventually turned up at the meeting point 30 minutes after we landed”

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Posted 7 months ago

Dear Valued Guest, Thank you for taking the time to share your thoughts about our service. I’m sorry to hear that your experience didn’t meet your expectations. We always aim to offer our guests a smooth, reliable journey, and it seems we missed the mark for your airport pick-up. We would really appreciate the chance to understand more about your concerns. Please feel free to get in touch with us at guestrelations@blacklane.com so we can assist you further. Warm regards, Chloe

Posted 6 months ago

“very easy to use, in particular in a new location that we aren't as familiar with.”

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Posted 7 months ago

Dear Ben, Thank you for your fantastic review! We're thrilled to hear that you found our service easy to use, especially in unfamiliar locations. Making travel stress-free is our goal and your feedback boosts our motivation to keep improving. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“We had a great experience with Blacklane. Our driver was great. Everything was professional and a pleasure.”

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Posted 7 months ago

Dear Elizabeth, Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us and that your chauffeur provided excellent service. Professionalism and pleasure are what we strive for and your kind words mean the world to us. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Service was great and our drive was awesome! He was very friendly and helpful in making recommendations for our day trip into Salzburg. Thank you Kubi!”

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Posted 7 months ago

Dear Erik, Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience and found our chauffeur Kubi to be friendly and helpful. It’s always our goal to provide personalized recommendations that enhance your journey. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Very good and attentive service.”

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Posted 7 months ago

Dear David, Thank you so much for your outstanding review! We're thrilled to hear that you experienced our attentive service. Your kind words are truly appreciated and inspire us to continue delivering exceptional experiences for all our clients. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“The drivers were punctual and friendly. The vehicles provided were also very nice and comfortable.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic review! We’re thrilled to hear that your chauffeurs were punctual and friendly and that you enjoyed our comfortable vehicles. Your feedback truly reflects our dedication to providing a great experience for our clients. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Horrible service. Won’t use again. Scheduled a driver and while I was told there was no drivers available, I passed the driver that took me to the game looking for pick ups. The pre scheduled rate was ignored by all drivers for this service and not enough so we were stranded to find another way back to the city.”

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Posted 7 months ago

Dear Austin, Thank you for sharing your experience with us. We’re very sorry to hear about the difficulties you faced with your ride and completely understand how frustrating it must have been to be left without a confirmed chauffeur after scheduling in advance. We’d appreciate the opportunity to review what happened and make it right. Please reach out to us at guestrelations@blacklane.com , and our team will gladly assist you directly. Kind regards, Veronica

Posted 7 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews