Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Driver was on time and courteous. Pity his sign didn't have the correct name on it, as we wouldn't have been searching for each other for around 15 minutes at the airport.”

Helpful Report

Posted 7 months ago

Dear Glyn, Thank you for taking the time to share your experience. I’m glad to hear that your chauffeur was on time and courteous. However, I apologise for the confusion regarding the sign. I understand how frustrating it must have been to search for each other at the airport. Your feedback is invaluable to us and we will work to ensure our chauffeur's have the correct details displayed in the future. We appreciate your understanding and hope to provide you with a flawless experience next time. Best wishes, Jacob

Posted 6 months ago

“Great service”

Helpful Report

Posted 7 months ago

Dear Georgios, Thank you for your wonderful review! We’re delighted to hear that you had a great experience with our service. Your feedback is truly appreciated and we look forward to seeing you again in the future! Warm regards, Jacob

Posted 6 months ago

“Great service, clean vehicles and on time.”

Helpful Report

Posted 7 months ago

Dear Carl, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our service, found our vehicles clean and appreciated our punctuality. Your kind words motivate us to keep providing the best experience possible. Warm regards, Jacob

Posted 6 months ago

“puntual and smooth service. Enjoy the ride and the driver was friendly and drove very safely.”

Helpful Report

Posted 7 months ago

Dear Rafael, Thank you for your wonderful review! We're delighted to hear that you enjoyed a punctual and smooth service with a friendly chauffeur. Your safety and comfort are our top priorities and it’s fantastic to know we met your expectations. We look forward to seeing you again soon! Warm regards, Jacob

Posted 6 months ago

“My client had a Blacklane ride last week and said her Seattle driver, Octavio Moreira was "fabulous - 5 star for certain!". I just wanted to pass along the complement.”

Helpful Report

Posted 7 months ago

Dear Carrie, Thank you so much for sharing your client’s wonderful feedback! We’re delighted to hear that Octavio provided such fabulous service. Compliments like this truly motivate our team! We look forward to seeing your clients again soon. Warm regards, Jacob

Posted 6 months ago

“On time and good service.”

Helpful Report

Posted 7 months ago

Dear John, Thank you for your wonderful review! We’re delighted to know that you enjoyed our timely service. Your feedback is greatly appreciated and we can’t wait to see you again soon! Warm regards, Jacob

Posted 6 months ago

“On time. Helpful driver”

Helpful Report

Posted 7 months ago

Dear William, Thank you for your wonderful review! We're delighted to hear that our chauffeur was helpful and that you had a seamless experience. Your satisfaction is our top priority and we can’t wait to see you again! Warm regards, Jacob

Posted 6 months ago

“The driver booked from my hotel to JFK was lazy, unhelpful, indecisive if not appalling. His choice was to hesitate and argue rather than provide assistance and a solution to the inadequate manner in which he loaded my luggage into his car. The hopeless exercise resulted in my hotel concierge calling me a standard taxi to take me to the airport. The cost was $72.00 USD. After 3 weeks of travel worldwide I did not once experience such a dreadful driver. I will advise American Express Centurion accordingly.”

Helpful Report

Posted 7 months ago

Dear Damon, Thank you for taking the time to tell us about your experience. We’re truly sorry to hear about the service you received and completely understand your disappointment. This is not the standard we aim to uphold. Please contact guestrelations@blacklane.com so our team can look into the matter and assist you directly. Warm regards, Veronica

Posted 7 months ago

“For years, Blacklane has been my go-to for professional chauffeur service. The quality is consistently exceptional across continents, and the entire experience—from the intuitive app and website to the impeccable billing and invoicing—is truly first-class. Blacklane is, without a doubt, a service I strongly recommend.”

Helpful Report

Posted 7 months ago

Dear Marie-laure, Thank you so much for your wonderful review! We're delighted to hear that Blacklane has been your go to service for professional chauffeur experiences. Your appreciation for our app and overall quality truly means the world to us. We look forward to seeing you again across the globe! Warm regards, Jacob

Posted 6 months ago

“Booking process is easy, as is retrieving invoices. Generally, your service is reliable but I have been told that pick-ups from JFK Airport can be unreliable, with drivers not waiting for the passenger to get through Customs etc. Other than that, Blacklane is great.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your thoughtful review. We’re pleased to hear that you find our booking process easy and our service generally reliable. We sincerely apologize for the concerns you’ve mentioned regarding pick ups from JFK Airport. Your feedback is invaluable as we continuously strive to improve our service and we will certainly look into this issue to enhance the experience for our guests. We appreciate your support and hope to welcome you again soon! Warm regards, Jacob

Posted 6 months ago

“My experience was great”

Helpful Report

Posted 7 months ago

Dear Wafa, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback is invaluable and we look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Regent cruise line booked my car from Brooklyn, NY to Penn Club in NYC. ALL ARRANGEMENTS WERE MADE BY REGENT AND WERE TO BE CHARGED TO REGENT AS I AM A TITANIUM MEMBER. Booking #304036508 for pickup on Sept. 19 AT 9:15 AM. Driver was there and delivery was done. WHY DO I HAVE THREE CHARGES ON MY AMEX CARD FOR $ 226.71????????????????????????? ONE ON SEPT. 19 AND TWO ON SEPT. 21. PLEASE CALL ME AT 817-996-2437 ASAP. I HAVE DISPUTED THESE CHARGES WITH AMEX. RONALD GOLDMAN”

Helpful Report

Posted 7 months ago

Dear Mr. Goldman, Thank you for bringing this to our attention. We’re sorry for the confusion regarding these charges and understand your concern. We’ve checked your booking and can see that you’re already in contact with our Customer Care team about this matter. They’ll continue assisting you directly to ensure it’s resolved. Kind regards, Veronica

Posted 7 months ago

“Great friendly service and on time”

Helpful Report

Posted 7 months ago

Dear Alex, Thank you so much for your fantastic review! We're thrilled to hear that you appreciated our friendly service and punctuality. Your happiness is very important to us and we can’t wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Always reliable and prompt. Excellent service.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic feedback! We're thrilled to hear that you find our service reliable and prompt. Your satisfaction means a lot to us and we can't wait to assist you again in the future. Warm regards, Jacob

Posted 6 months ago

“Top service”

Helpful Report

Posted 7 months ago

Dear Ouassan, Thank you for your fantastic review! We're thrilled to hear that you received top notch service from us. Your satisfaction means a lot to us and we can't wait to welcome you back for another exceptional experience. Warm regards, Jacob

Posted 6 months ago

“Poor service. Had clearly pressed arrived at location 15 minutes prior to time but were not in location. Arrived 10 mins late post booked time with no apology. Did not answer phone when both I and concierge tried to contact them T ascertain whereabouts. Not up to standard.”

Helpful Report

Posted 7 months ago

Dear Stephen, Thank you for taking the time to share your experience. We’re sorry to hear about the delay and lack of communication you encountered, as this is not the level of service we strive to provide. We’d appreciate the opportunity to review this further - please contact guestrelations@blacklane.com so our team can assist you directly. Kind regards, Veronica

Posted 7 months ago

“Very good, driver met us no wait time. Car was clean and comfortable. Smooth ride, driver was pleasant and professional.”

Helpful Report

Posted 7 months ago

Dear Stephen, Thank you for your fantastic review! We’re thrilled to hear that your chauffeur was prompt and that you enjoyed a comfortable ride. Your compliments about our service mean a lot to us and we strive to keep the experience smooth and enjoyable for our customers. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 6 months ago

“Well organized, on time, and clean vehicle. Thanks Carlo.”

Helpful Report

Posted 7 months ago

Dear Muneera, Thank you for your fantastic review! We're thrilled to know that you found our service well organized and enjoyed the clean vehicle. Your satisfaction is incredibly important to us and we appreciate your kind words about Carlo. We look forward to welcoming you again soon! Warm regards, Jacob

Posted 6 months ago

“excellent experience”

Helpful Report

Posted 7 months ago

Dear Chong, Thank you for your fantastic review! We’re thrilled to hear that you had an excellent experience with us. Your satisfaction means a lot to our team and we can't wait to welcome you back soon! Warm regards, Jacob

Posted 6 months ago

“Very good services with a high level of communication.”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic feedback! We're thrilled to hear that you experienced our high level of communication. Providing excellent service is our top priority and your satisfaction motivates us to keep improving. We look forward to seeing you again soon! Warm regards, Jacob

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews