Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Driver was patient to wait for us as we encountered problem with our luggages.”

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Posted 7 months ago

Dear Rinaldo, Thank you for your kind review! Ensuring our guests feel supported is important to us, and it’s wonderful to see that reflected in your experience. I sincerely hope the issues relating your luggage were able to be resolved. We hope to welcome you back for a smoother journey soon! Best wishes, Chloe

Posted 6 months ago

“Very satisfied after traveling in Europe and being taken care of by this company. Very professional”

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Posted 7 months ago

Dear Christoffer, Thank you for your wonderful review! We're touched to hear you felt taken care of while travelling with us in Europe. Delivering professional service is our top priority, and we’re glad that it resonated with you. We look forward to providing you with another outstanding journey in the future. Best wishes, Chloe

Posted 6 months ago

“At our company, we really appreciate all your efforts in making each one of us feel comfortable and always having the right schedules. Thank you so much!”

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Posted 7 months ago

Dear Valued Guest, Thank you so much for your thoughtful review! We truly appreciate your recognition of our efforts to create a comfortable experience for everyone. We work hard to ensure every Blacklane experience is a special one! We look forward to working with you and your colleagues in the future. Warm regards, Chloe

Posted 6 months ago

“According to my passenger - he feared for his life. The driver was driving way too fast.”

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Posted 7 months ago

Dear Erika, Thank you for bringing this to our attention. We’re deeply sorry to hear about your passenger’s experience and completely understand how distressing that situation must have been. Safety is our highest priority, and it’s very concerning to learn that your passenger felt unsafe during the journey. We’d appreciate the chance to investigate this further and take appropriate action. Please contact us at guestrelations@blacklane.com with the booking details so we can review the situation thoroughly and follow up with our chauffeur partners. Kind regards, Veronica

Posted 7 months ago

“Our driver, Lucas, was extremely courteous and knowlegeable. Our luggage did not arrive from our flight and he waited patiently while we filed paperwork. He then provided great information on the drive to our hotel. The car was immaculate and very comfortable.”

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Posted 7 months ago

Dear Valued Guest, Thank you for your amazing review! I am glad Lucas provided you with such courteous service and valuable information during your journey, especially considering the stressful loss of your luggage. We look forward to welcoming you back on your next ride soon. Warm regards, Chloe

Posted 6 months ago

“We were very pleased with the driver. On time and very pleasant. However when I received the final bill, they overcharged me 1/2 extra time. This wasn't true. The driver even commented that he dropped us off exactly at 1 pm, 3 hour ride.. Then they charged additional 22 KLM. They determined the 140 KLM would be sufficient, we had no indication they would charge extra based on their mileage calculation. They say they have a help centre, they only have answers to questions, no ability to connect with someone about our issues. After further dialogue with the company they have reverse the charges for the extra 1/2 hour and mileage. Based on these changes have rated the company differently..”

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Posted 7 months ago

Dear Martyn, Thank you for your feedback regarding your recent experience with us. I'm glad to hear that your chauffeur made a positive impression. However, I sincerely apologise for the confusion regarding your billing. It’s important to us that you feel you’re being charged fairly. I appreciate your patience as we worked through the situation together, and I'm pleased to know that the extra charges were reversed. We understand how vital transparent communication is in these matters, and we will continue to work on ensuring clarity in our pricing structures. As for our customer care team, we are contactable 24/7 by phone or online chat. You can reach us via our website. For less urgent support, you can also email us at service@blacklane.com. If you have any further concerns, please feel free to reach out to us. Warmest regards, Chloe

Posted 7 months ago

“They were very responsive to changes we asked for. Excellent”

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Posted 7 months ago

Dear Valued Guest, Thank you for your fantastic review! We're thrilled to hear that our responsiveness made a positive impact on your experience. We will always do our best to accommodate your needs, going the extra mile whenever we can. Looking forward to having you riding with us soon. Best wishes, Chloe

Posted 6 months ago

“Driver on time. Clean and confortable car Kindness and professionalism of driver Good communication from the company”

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Posted 8 months ago

Dear Zeina, Thank you for your wonderful review! We're so pleased that your ride exceeded your expectations for cleanliness and comfort, and that you appreciated the kindness and professionalism shown by your chauffeur. Our regular communication is designed to keep you informed, and it's great to know it gave you peace of mind on this journey. We can’t wait to have you on board again soon! Kind regards, Chloe

Posted 6 months ago

“Very pleased”

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Posted 8 months ago

Dear Norm, Thank you for your positive feedback! We're delighted to hear that you enjoyed our quality service. It's our commitment to ensure every experience is top-notch! We look forward to serving you again in the future. Best wishes, Chloe

Posted 6 months ago

“My clients were well taken care of in Amsterdam. And the communication to let me know who was picking them up was outstanding. Thank you Blacklane”

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Posted 8 months ago

Dear Barbara, Thank you for your wonderful feedback regarding this recent Amsterdam ride. We strive to provide a seamless experience for all our guests, so I am pleased we managed to impress you and your clients! We look forward to have you booking with us again for future travels. Best wishes, Chloe

Posted 6 months ago

“On time and extremely helpful in suggesting sights and adventures in other regions of your travel plans.”

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Posted 8 months ago

Dear Monte, Thank you so much for your glowing review! We're excited to hear that your chauffeur could assist you with suggestions for your travel adventures. It's our goal to enhance your experience in every way possible. We look forward to sharing more journeys with you in the future! Warm regards, Chloe

Posted 6 months ago

“Punctual, professional, very courteous and knowledgeable of Napa Valley and surrounding area.”

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Posted 8 months ago

Dear Jovita, Thank you for this brilliant feedback. Professionalism, courtesy and local expertise is a vital part of being a Blacklane chauffeur. I am thrilled you had a great ride through Napa Valley! It's our priority to create a memorable experience for our guests. We look forward to welcoming you on your next journey with us. Warm regards, Chloe

Posted 6 months ago

“Great service and driver”

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Posted 8 months ago

Dear Andrew, Thank you for your fantastic review letting us know we delivered top-notch service. It's our mission to ensure every ride is exceptional, and your feedback makes it all worthwhile. We look forward to serving you again soon. Warm regards, Chloe

Posted 6 months ago

“Driver did a great job. Ty”

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Posted 8 months ago

Dear James, Thank you for your kind words! We're thrilled to hear that your chauffeur provided great service during your ride. It's always our goal to ensure our guests have a comfortable and enjoyable journey. We hope to see you again soon! Best regards, Chloe

Posted 6 months ago

“The driver was very good as was the service but returning to the airport from the exact same destination hotel we used Uber and it was half the cost of your service.”

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Posted 8 months ago

Dear Judith, Thank you for your feedback! We're glad to hear that you had a great experience with our chauffeur and service. We understand that pricing is an important factor in choosing transportation, and we always strive to provide premium quality and reliability, which may sometimes vary from other options on the market. We hope to have the chance to host you again, and show you how we are set apart from the rest. Warm regards, Chloe

Posted 6 months ago

“I've not used the service myself, but booked for colleauges and they have been very satisfied with the service rendered.”

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Posted 8 months ago

Dear Manuela, Thank you for your fantastic review! We're delighted to hear that your colleagues had a positive experience with our service. Your trust in us to book for them is greatly appreciated, and it's wonderful to know that we met their expectations. We look forward to serving you and your team again in the future! Perhaps you will even join us for a ride? Warm regards, Chloe

Posted 6 months ago

“All went well made our train.”

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Posted 8 months ago

Dear Valued Guest, Thank you for letting us know everything went smoothly with your ride, and you were able to continue your travel plans with ease. We know that the journey is just as important as the destination, so thank you for choosing us to be a part of yours. We hope to have you on board with Blacklane again soon. Warm regards, Chloe

Posted 6 months ago

“Well organised, on time presented well and driver drove safely. Will use again”

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Posted 8 months ago

Dear Tricia, Thank you for your thoughtful review! We're thrilled to hear that your booking went seamlessly and that your chauffeur drove with professionalism and skill. Your intention to use us again is the greatest compliment we could receive. We look forward to welcoming you back for another perfect ride! Warm regards, Chloe

Posted 6 months ago

“Excellent service!”

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Posted 8 months ago

Dear Vicki, Thank you so much for your wonderful review! It's our goal to provide a top-notch experience for all our guests, and your feedback truly brightens our day. Wherever you wish to travel next, we'd love to take you there. Best regards, Chloe

Posted 6 months ago

“Gregory was wonderful. He was there waiting on us when we arrived, assisted with our bags, made sure we were comfortable multiple times on our drive. Would highly recommend him.”

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Posted 8 months ago

Dear Ashley, Thank you so much for your kind words! It's amazing that your chauffeur, Gregory went above and beyond to make you feel comfortable - this is all part of our efforts to go the extra mile to ensure you enjoy your ride. Your recommendation means the world to us! We hope to have the pleasure of serving you again soon. Warm regards, Chloe

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews