Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“very good service. Thank you very much”

Helpful Report

Posted 8 months ago

Dear Mr. Gilles, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our service. The time taken to share your experience is so appreciated. We look forward to providing excellent service again on future rides. Warm regards, Chloe

Posted 6 months ago

“Outstanding service.”

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Posted 8 months ago

Dear Valued Guest, Thank you so much for this lovely feedback. Outstanding service is our promise, and I'm overjoyed we achieved this for you. Striving for excellence and ensuring our guests have an enjoyable ride are always at the top of our agenda. Warm regards, Chloe

Posted 6 months ago

“App is a real problem. Texts sent to driver in the app did not pass to the driver. Resulted in a 30 wait. Deleted the app”

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Posted 8 months ago

Dear Jim, Thank you for sharing your experience, and I sincerely apologise for the inconvenience you faced with our app. We strive for seamless communication between chauffeurs and guests, and it’s concerning to hear that texts didn’t go through as intended. Your feedback is invaluable and helps us improve. I understand the frustration of waiting when things don’t go as planned, and we are committed to ensuring a smoother experience in the future. If you reconsider, I hope you might give us another chance to serve you better. We are here to assist you. Warm regards, Chloe

Posted 7 months ago

“It was easy to schedule the appointment for a cross-country ride in Ireland. The driver was on time, professional and a good driver.The service was outstanding overall, and the car was comfortable.”

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Posted 8 months ago

Dear John, Thank you for your fantastic review! We’re thrilled to hear that scheduling your ride was a breeze and that our chauffeur provided you with timely and professional service. Comfort is crucial for us, and we’re glad you enjoyed the ride. Whether in Ireland or elsewhere, we'd love the chance to transport you again. Warm regards, Chloe

Posted 6 months ago

“Comfortable, safe and reliable transfer from hotel to cruise port.”

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Posted 8 months ago

Dear Sally, Thank you for your wonderful feedback! We’re thrilled to hear that you found your transfer comfortable, safe, and reliable. Especially when on vacation, it is important we give you peace of mind that you will get to your destination with ease. We look forward to serving you again soon! Warm regards, Chloe

Posted 6 months ago

“Absolutely perfect service LHR > Central London. Clean vehicle. Knowledgable, polite deiver. My first booking. You have a loyal repet customer.”

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Posted 8 months ago

Dear John, Thank you so much for your outstanding review! We are delighted to hear that your first booking with us was absolutely perfect. Our team strives to provide immaculate vehicles and excellent service, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back as a loyal customer! Warm regards, Chloe

Posted 6 months ago

“Beautiful car. Very smooth ride. Would definitley use again.”

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Posted 8 months ago

Dear Valued Guest, Thank you for your glowing review! We are so pleased to hear you will be riding with us again. It would be our pleasure to have you on board for another beautiful, seamless journey. Thank you for choosing Blacklane! Warm regards, Chloe

Posted 6 months ago

“Very convenient to request black car rides. Preferences for ride are always communicated with chauffeur.”

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Posted 8 months ago

Dear Aliza, Thank you for your wonderful review! We’re so glad that you feel your preferences are always taken care of. Your needs are a priority for us here at Blacklane. We look forward to providing you with more seamless rides in the future! Kind regards, Chloe

Posted 6 months ago

“Great service. Prompt and very nice driver. Got us to Como in an hour. Helped us with our luggage. Terrific!”

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Posted 8 months ago

Dear Fran, Thank you for your fantastic review! It was our pleasure to assist you with your luggage and get you to Como efficiently. We appreciate your kind words and look forward to serving you again in the future! Warm regards, Chloe

Posted 6 months ago

“The cars were well maintained & the rides were smooth!”

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Posted 8 months ago

Dear Aditya, Thank you for this amazing feedback. We are delighted to hear that you found our cars well-maintained and enjoyed smooth rides. Providing a comfortable and enjoyable experience is our top priority. We appreciate your support and look forward to welcoming you back for your next journey! Warm regards, Chloe

Posted 6 months ago

“This was a very disappointing experience. The price you quoted is multiples of what a ride hailing costs in shanghai (US$112 vs RMB 150) but I decided to book with you on the basis we were arriving late and were unfamiliar with the airport and the journey to the hotel. Your terms clearly state that amendments can be made to the booking without charge up to 60 minutes before the scheduled pick up. Just prior to taking off on our 2.5 hour flight, the pilot radioed we were expected to arrive 30 mins earlier than anticipated. I made the appropriate change in the app well within the time limit required with the intention of making it more convenient to the driver. And you charged me an additional $55. What was supposed to be a hassle free way of arriving into Shanghai became anything but as I tried to work this out through your customer service channels. I suggest you take a good look at what happened here and ensure it doesn't happen again.”

Helpful Report

Posted 8 months ago

Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for the discomfort and stress you encountered during your booking process, especially after your flight changes. Your feedback regarding the amendment charge and our customer service handling is valuable, and we will certainly look into this matter to ensure it doesn't happen again. Please feel free to reach out to us at guestrelations@blacklane.com so we can address your concerns more effectively. Warm regards, Veronica

Posted 7 months ago

“Very pleased with Blacklane’s transfer from home to JFK. Thank you!”

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Posted 8 months ago

Dear Jeffrey, Thank you for your wonderful review! I am delighted we could take you from your home to the aiport in style. It’s our goal to provide a seamless experience for all our valued guests. Perhaps we will see you on your return home for an airport pick-up! Warm regards, Chloe

Posted 6 months ago

“By far the best car service in the industry . Great cars,professional drivers, excellent customer service and always on time.”

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Posted 8 months ago

Dear Edward, Thank you for your outstanding review! We are overjoyed that you consider us the best in the industry! Our commitment to providing excellent cars, professional drivers, and top-notch customer service drives everything we do. Thank you for entrusting us to deliver wonderful experiences for you every time. We simply can't wait to welcome you back for your next journey! Best wishes, Chloe

Posted 6 months ago

“Shakir was exceptionally professional”

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Posted 8 months ago

Dear Corey, Thank you for your fabulous review! I am thrilled to hear that your chauffeur, Shakir showcased exceptional professionalism. This is no surprise, as we expect our chauffeurs to be the best of the best for our valued guests! Thank you for your kind words about Shakir. Wherever you travel next, we look forward to serving you again soon! Warm regards, Chloe

Posted 6 months ago

“Ottimo servizio, il driver mi aspettava all’aeroporto con il tablet su scritto il mio nome. Pick up facile e puntuale. Driver esperto e professionale. Consigliato”

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Posted 8 months ago

Dear Gloria, Thank you for this fantastic review. I am happy that all went well with your pick-up, and you were impressed with our experienced chauffeur. Your recommendation really is appreciated, and we look forward to your future Blacklane bookings. Best regards, Chloe

Posted 6 months ago

“Everything was awesome! Our two different drivers were very nice and helpful!! Great experience. Will definitely try Blacklane again”

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Posted 8 months ago

Dear Shelia, Thank you for your wonderful review! We’re thrilled to hear that you had an awesome experience with both of your chauffeurs. Their friendliness and helpfulness are what we strive for at Blacklane, and it's fantastic to know that it made a real impact on your journey. We can't wait to welcome you back on board for your next adventure! Warm regards, Chloe

Posted 6 months ago

“all worked as it should be ! Received the driver’s message he was there ! He was at the exit door with our name printed big . Great nice Mercrdes Class E , new or almost new . Great driver explainin g us through over an hour drive different topics about places around us , up to the door of our hotel .”

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Posted 8 months ago

Dear Eric, Thank you so much for your fantastic review! We’re so pleased that everything went smoothly and that your chauffeur made your journey enjoyable along the way. It’s great to know your experience with our new Mercedes E Class was top-notch! We look forward to providing you with another excellent ride on your next trip! Warm regards, Chloe

Posted 6 months ago

“HORRIBLE. You stranded the client. Cancelled - no show. This has NEVER happened to one of my clients booked with Blacklane. Unbelievable.”

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Posted 8 months ago

Dear Pamela, I sincerely apologise for the experience you and your client encountered; it’s truly disheartening to hear about this ride being a no show. We pride ourselves on providing reliable service, and we clearly fell short this time. Your feedback is incredibly valuable to us, and we would love the chance to understand what went wrong and ensure it doesn’t happen again. Please reach out to us at guestrelations@blacklane.com so we can address this matter directly. Thank you for sharing your thoughts, and we hope to restore your faith in our services. Warm regards, Chloe

Posted 7 months ago

“Always reliable, drivers polite and safe.”

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Posted 8 months ago

Dear Mary, Thank you so much for your kind words! We aim to provide consistently comfortable, safe, luxurious rides no matter where you are travelling. Thank you for letting us know we are getting it right. We can't wait to welcome you on board again soon! Best regards, Chloe

Posted 6 months ago

“a polite driver, a perfect car. a short trip. we liked it”

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Posted 8 months ago

Dear Peter, Thank you so much for your wonderful review! We’re delighted to hear that your short trip with us went perfectly. Your enjoyment and comfort are our priorities, and it's lovely to know we hit the mark. We look forward to welcoming you aboard again soon! Warm regards, Chloe

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews