Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Excellent pickup & on time”

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Posted 8 months ago

Dear Diane, Thank you for your excellent review. We’re thrilled to hear that your pickup was smooth and on time. Timeliness is a key priority for us, and we're glad it met your expectations. We look forward to providing you with seamless journeys in the future! Warm wishes, Chloe

Posted 6 months ago

“All aspects were professional,respectful, and convenient. Great service. I especially appreciated constant comfirmations and flexibility for changes.”

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Posted 8 months ago

Dear Richard, Thank you for your wonderful review! We are delighted to hear that you found our service professional, respectful, and convenient. We will always go the extra mile to accommodate your needs, including facilitating any amendements wherever we can. We’re looking forward to your next journey with us. Warm wishes, Chloe

Posted 6 months ago

“Very professional”

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Posted 8 months ago

Dear Rami, Thank you so much for your review! Our knowledgeable, courteous chauffeurs always act with the utmost professionalism. I am so glad you enjoyed this during your ride. We look forward to welcoming you aboard again soon! Kind regards, Chloe

Posted 6 months ago

“I was very impressed with the excellent level of professionalism & personability of my driver Damien. I felt very comfortable once I saw my name on his board. He was so informative on the drive to my hotel, pointing out buildings and landmarks that I would not have known about. I would highly recommend Blacklane.”

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Posted 8 months ago

Dear Roxanne, Thank you so much for this fantastic review! We're delighted to hear that you had such a positive experience with your chauffeur, Damien. His professionalism and warmth are qualities we truly value, and we're glad he could enhance your journey with his insights. We greatly appreciate your recommendation and look forward to serving you again soon! Warm regards, Chloe

Posted 6 months ago

“Driver was on time and very professional.”

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Posted 8 months ago

Dear Dayle, Thank you for your excellent review! We’re thrilled to hear that your chauffeur was punctual and demonstrated professionalism. We look forward to providing you with the same high level of service on your next ride. Best wishes, Chloe

Posted 6 months ago

“the driver arrived 35 mins late”

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Posted 8 months ago

Dear Mohamed, Thank you for sharing your feedback with us. We’re very sorry to hear that your chauffeur arrived 35 minutes late and fully understand how inconvenient that must have been, especially when time is important. We’d appreciate the chance to look into this further and understand what caused the delay. Please get in touch with us at guestrelations@blacklane.com so our team can assist you directly and address this properly. Safe travels ahead, Veronica

Posted 7 months ago

“The website makes it very easy to book, reschedule and cancel. The drivers are very professional and puntual.”

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Posted 8 months ago

Dear Valued Guest, Thank you for your wonderful review! I am glad that you found our website user-friendly for placing bookings and making amendments. It’s fantastic that our drivers met your expectations with their professionalism and punctuality. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Chloe

Posted 6 months ago

“The whole experience was great. Scheduling was easy and your frequent emails serving as reminders and updates were appreciated. Our driver Asssad, was professional, courteous, and made my wife and me feel appreciated. Will use your service again. Harold Cooper”

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Posted 8 months ago

Dear Mr. Cooper, Thank you for your fantastic review! I am delighted your booking experience was smooth and that our reminders were appreciated. It's wonderful to know that Asssad provided you and your wife with the professional and courteous service we strive for. Thank you for choosing Blacklane. We can't wait for your next ride! Warm regards, Chloe

Posted 6 months ago

“Good services provided”

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Posted 8 months ago

Dear Valued Guest, Thank you for your great review about your Blacklane journey. We always want to deliver excellent service from booking to destination, and I am glad we were able to do so for you. We look forward to welcoming you back soon! Warm regards, Chloe

Posted 6 months ago

“Good. communication and prompt”

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Posted 8 months ago

Dear Dale, Thank you for your positive feedback. We're delighted to hear that our communication met your expectations and that we got you to your destination in a timely manner. Looking forward to serving you again soon! Warm regards, Chloe

Posted 6 months ago

“I have been a long time customer of Blacklane and I feel like the service has been diminishing over time. The drivers are not as professional as before (example: my driver did not hold up a name card and I wasn’t able to call him so I had to search for someone who looked like the image on the app). Many issues have arisen with the car and wrong driver being sent as well as multiple no shows. At this price point it should be a smooth experience with excellent customer service. I even got sent discount codes that did not work and had to chat to an agent for 1 hour just to confirm that yes indeed I am entitled to the code and to get it applied. If I find another drop off service I may just switch. I’m only a customer right now out of need for an airport drop off service.”

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Posted 8 months ago

Dear Valued Guest, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the issues you’ve experienced with recent rides and understand how disappointing this must feel - especially after being a long‑time Blacklane customer. We’d deeply appreciate the opportunity to review these concerns in detail. Please reach out to us at guestrelations@blacklane.com, and our team will personally assist you. Thank you again for bringing this to our attention. We genuinely hope to earn back your confidence and provide a smoother, more reliable experience next time. Warm regards, Veronica

Posted 7 months ago

“Our driver Roberto was right on time and professional all the way. Very pleased.”

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Posted 8 months ago

Dear Nancy, Thank you for your wonderful review! It's great to know that your chauffeur, Roberto provided you with timely and professional service throughout your ride. This is so important in ensuring you ride in comfort and style. Thanks for choosing Blacklane for this ride - we hope to see you booking with us again. Warm regards, Chloe

Posted 6 months ago

“I booked my Blacklane ride to London Heathrow 2.5 weeks in advance to avoid last-minute travel stress. An hour before pickup, I even received a notification that my driver was on the way. Shockingly, the ride was canceled just 30 minutes before pickup. This was completely unacceptable. With Tube strikes happening that day, I had almost no alternatives and nearly missed my international flight. A premium pre-booked chauffeur service should never fail its customers like this, especially with no time to recover. I will never book with Blacklane again. If you value reliability and peace of mind before a flight, look elsewhere.”

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Posted 8 months ago

Dear Nick, Thank you for sharing your experience with us. I’m truly sorry to hear about the cancellation of your ride and the stress it caused before your flight. We understand how important it is to have reliable transportation, especially in situations involving international travel. Your feedback is invaluable to us and I assure you we are taking this matter seriously. We aim to uphold a standard of excellence and it's clear we fell short in this instance. I encourage you to reach out to us at guestrelations@blacklane.com so we can investigate further and ensure we address any underlying issues. We appreciate your understanding and hope to regain your trust in the future. Best wishes, Jacob

Posted 7 months ago

“Everything went smoothly with the booking — no issues at all. Great service as always.”

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Posted 8 months ago

Dear Anca, Thank you for such great feedback! Ensuring our bookings go seamlessly is very important to us, as we know that the journey is just as important as the destination. We can't wait to have you riding with us again soon. Warm regards, Chloe

Posted 6 months ago

“they didnt show up at an agreed pickup point”

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Posted 8 months ago

Dear Giuseppe, Thank you for letting us know about your experience. We’re very sorry to hear that your chauffeur did not arrive at the agreed pick-up point. We’d really appreciate the chance to look into this further and see what happened. Please reach out to us at guestrelations@blacklane.com so we can assist you directly. Kind regards, Veronica

Posted 7 months ago

“Everything was perfect, from the access to the website reservation to the polite and respectful driver, with a special “bravo” for the quality of the car. I shall make my next reservation very soon!”

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Posted 8 months ago

Dear Carine, Thank you for your exceptional review! It is wonderful to know everything was perfect for you, from our booking process to the quality of the car and the professionalism of your chauffeur. Your kind words really do mean a lot. We look forward to welcoming you back for your next reservation! Warm regards, Chloe

Posted 6 months ago

“Amazing service, we could not be any happier , I totally recommend to everybody”

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Posted 8 months ago

Dear Aurora, Thank you so much for your glowing review! We are overjoyed to hear that you are so happy with our service. Your recommendation means the world to us and lets us know we are achieving the things we set out to. We can't wait to welcome you back on your next journey! Warm regards, Chloe

Posted 6 months ago

“perfect service”

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Posted 8 months ago

Dear Valued Guest, Thank you for sharing your thoughts about your recent Blacklane ride. We’re thrilled to hear that you enjoyed our service. We can’t wait to deliver the same top-quality level of service on your next ride! Warm regards, Chloe

Posted 6 months ago

“The customer service has improved tremendously since I first started using Blacklane. Drivers are ontime and the interactions on arriving and phone numbers are much appreciated.”

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Posted 8 months ago

Dear Gina, Thank you so much for your wonderful review! We are constantly working hard to deliver only the best service, so your comments about customer service improvements are so appreciated. I am delighted that our clear communication on arrival helped your ride go smoothly. Looking forward to serving you again soon! Warm regards, Chloe

Posted 6 months ago

“Blacklane pick up at the Globe Theatre left us without a ride. I would think you had a means to know when the show time actually ended. The show ran longer & we hurried out the door 10 min before it ended to our Blacklane ride. He would not wait. VERY DISAPPOINTED.”

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Posted 8 months ago

Dear Winston, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced during your pick up after the show. We understand that timing is critical, especially when events run longer than expected and it’s disappointing that we didn’t meet your needs on this occasion. Please note that your 30 minute waiting period begins from the scheduled pickup time. As chauffeurs don’t receive live updates on show end times, we appreciate your understanding if there are any timing variations. We hope to see you on board of our vehicles in the near future for much smoother experience. Warmest regards, Jacob

Posted 7 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews