Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Whole process efficient. Driver courteous and pleasant..”

Helpful Report

Posted 8 months ago

Dear Mark, Thank you for your fantastic feedback! We’re thrilled to hear that you found booking and riding with us seamless. This is exactly what we strive for, so it's so helpful to know we are meeting our goals. Looking forward to your next ride with us! Warm regards, Chloe

Posted 6 months ago

“Please note, the driver was quite rude, saying he was waiting for 45 minutes but he wasn’t as he was still enroute at 10:58. We waited by his car and called Blacklane. We texted the driver twice (11:05) but the texts came back saying “sorry we cannot find your booking”. We also checked with him about going a southern route which would take 1hr 44min. But he said it would be triple the fare and we had to go the route booked, which was 2hr and 30 min. He then changed the route himself and I said “I thought you cannot change the route” - he said “well, I can, if I make the decision”. He had a massive attitude, said at one point they he will “stop talking” and was generally very rude - esp considering he knew it was our honeymoon!”

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Posted 8 months ago

Dear Valued Guest, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the conduct of the chauffeur during what should have been a joyful occasion. Your honeymoon is a special time and the lack of professionalism you encountered is unacceptable. We appreciate you bringing this to our attention and we will conduct a thorough review of the situation. Your feedback regarding the communication issues and route changes is essential for us to improve our service moving forward. I encourage you to reach out to us directly at guestrelations@blacklane.com with your booking details so we can address your concerns appropriately and work towards a resolution. Thank you for your understanding and we hope to have the chance to provide you with the quality service you expect in the future. Warmest regards, Jacob

Posted 7 months ago

“Waiting for us. Friendly helpful driver. Immaculate car.”

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Posted 8 months ago

Dear Danee, Thank you for your kind comments about your friendly chauffeur and top-quality vehicle. Providing exceptional service and a comfortable ride is our priority, and your feedback makes it all worthwhile. We hope to welcome you on board again soon! Warm regards, Chloe

Posted 6 months ago

“Great service! Thank you”

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Posted 8 months ago

Dear Vince, Thank you for your great review!Delivering excellent service and truly special experiences is what sets us apart. Thank you for letting us know we are doing something right. Hoping to have you booking with us again soon. Best wishes, Chloe

Posted 6 months ago

“We had a wonderful driver on our recent trip. He was professional, courteous and friendly”

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Posted 8 months ago

Dear Christine, Thank you for your wonderful review! I am so pleased to hear your chauffeur provided a professional, courteous, and friendly service. Our goal is to ensure every journey is memorable, and your feedback reaffirms our commitment to excellence. See you on board again soon! Warm regards, Chloe

Posted 6 months ago

“Very good service.”

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Posted 8 months ago

Dear Valued Guest, Thank you for your fantastic review! We’re thrilled that you had an enjoyable Blacklane ride. Providing amazing experiences is important to us, and your feedback is truly appreciated. We look forward to your next ride. Warm regards, Chloe

Posted 6 months ago

“It wasn’t expected. It was a satisfying experience. Keep the good work and if you revise the prices will be perfect. 👌”

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Posted 8 months ago

Dear Ousama, Thank you for your thoughtful review! We’re thrilled to hear that your experience with us exceeded your expectations. We pride ourselves on our luxury service, and we take your feedback about our pricing on board. We look forward to welcoming you back soon! Warm regards, Chloe

Posted 6 months ago

“Great service, ontime, very very clean. Overall very professional.”

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Posted 8 months ago

Dear Leily, Thank you for your amazing review! We’re so pleased to hear that you experienced excellent service and appreciated the cleanliness of our vehicles. Professionalism is at the core of what we do, and your kind words reinforce our commitment. I hope we will see you on board again in the near future. Kind regards, Chloe

Posted 6 months ago

“My driver was on-time and very polite! I will definitely use Blacklane again.”

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Posted 8 months ago

Dear David, Thank you for your excellent review. We're delighted that your chauffeur's professionalism and politeness were up to our high standards. Our team takes pride in ensuring a positive experience for our guests, and your feedback truly motivates us. We can’t wait to welcome you back for your next Blacklane ride! Warm regards, Chloe

Posted 6 months ago

“First rate service - exemplary booking system, communications & transfer service by drivers. Thank you”

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Posted 8 months ago

Dear Valued Guest, Thank you for your fantastic review! At Blacklane, we aim to provide a seamless experience, from booking through to destination. Your appreciation truly motivates our team to maintain these high standards. We absolutely look forward to delivering you with another smooth journey on your next booking. Warm regards, Chloe

Posted 6 months ago

“Lovely Mercedez, very smooth. Very pleaseant driver. Comunication was just right via app and sms.”

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Posted 8 months ago

Dear Alex, Thank you for your wonderful review! We're thrilled you enjoyed the luxurious ride in our Mercedes. It's great to know that our communication through the Blacklane app and SMS hit the mark for you. We look forward to welcoming you on your next journey! Best regards, Chloe

Posted 6 months ago

“On time, dependable and efficient. Highly recommend.”

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Posted 8 months ago

Dear Cece, Thank you for your kind words and 5-star review! We're so glad to hear that you found our service to be on time, dependable, and efficient. Your recommendation means a lot to us! We look forward to providing you with the same excellent experience on your next journey. Warm regards, Chloe

Posted 6 months ago

“Driver late, car dirty, no child seat provided in spite of confirmation. Sent a complaint to their email and zero response or acknowledgement”

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Posted 8 months ago

Dear Otto, Thank you for taking the time to share your recent experience with us. We are truly sorry for the inconveniences you encountered - from the driver’s lateness to the vehicle’s condition, and the absence of a confirmed child seat. We fully understand how frustrating and stressful this must have been, especially when traveling with a child. Please rest assured that your concerns are very important to us. We have already reached out to you via the email address you provided in your booking so we can address the matter directly and find a resolution that reflects the service you expected and deserve. Warmest regards, Veronica

Posted 8 months ago

“Driver was extremely late. We were the last people on our flight to be picked up by either other services, cabs, etc. Car was too small. (maybe my fault but still). We could have easily taken a simple cab with higher level of service (which we did for the remainder of our trip) and better luxury. Drive didn't speak english well.”

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Posted 8 months ago

Dear Valued Guest, Thank you for sharing your feedback with us. I sincerely apologize for your experience and I understand how disappointing it must have been to encounter a late chauffeur and issues with the vehicle. Your feedback about the vehicle size and language barrier is also noted and we're committed to enhancing our services. We strive to provide a high level of luxury and professionalism and I'm sorry to hear that we fell short in these areas during your journey. Your satisfaction is important to us, and I encourage you to reach out to us directly on guestrelations@blacklane.com with you booking details so we can better understand your concerns and work towards a resolution. Thank you for your understanding and we hope to have the opportunity to serve you better in the future. Warmest regards, Jacob

Posted 7 months ago

“Good service, even though some things were out of the drivers control, such as the motorway was unexpectedly closed but we still managed to get to the airport on time. The ride was very comfortable and the driver was very friendly.”

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Posted 8 months ago

Dear Darrell, Thank you for your outstanding review! We’re delighted to hear that despite the unexpected challenges, your journey remained comfortable and timely. Our chauffeurs always strive to provide friendly and professional service, and it’s great to know we achieved this for you. We look forward to welcoming you back on your next ride! Warm regards, Chloe

Posted 6 months ago

“Professional, courteous, and a great resource when traveling with friends in Europe and need van transportation.”

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Posted 8 months ago

Dear Carrie, Thank you for your fabulous feedback. We’re thrilled to know that our professional and courteous service made a positive impact on your travels in Europe. It's always our aim to provide seamless, enjoyable rides that enhance your journey. We look forward to serving you again and ensuring your future travels are just as enjoyable! Warm regards, Chloe

Posted 6 months ago

“Timely pick up, really an impressive service from Emirates.”

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Posted 8 months ago

Dear Zheng, Thank you for your fantastic review! It’s our goal to provide impressive experiences for our guests, and your feedback truly motivates us to keep striving for excellence. We are proud to be an Emirates partner, and look forward to welcoming you back after your next Emirates flight. Best regards, Chloe

Posted 6 months ago

“The HK driver who picked us up from my Home to airport is fantastic . Clear communications by WhatsApp before his pick up. He arrived early. He’s friendly and handled our luggages carefully.”

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Posted 8 months ago

Dear Margaret, Thank you so much for your amazing review. We're thrilled that you were impressed with your chauffeur's helpful, professional attitude. It's wonderful to know that your journey to the airport started off on a high note! We appreciate your kind words and look forward to serving you again in the future for another smooth and pleasant experience. Warm regards, Chloe

Posted 6 months ago

“Great communication pre pick up, lovely driver, very friendly and gave us lots of info on Rome”

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Posted 8 months ago

Dear Suzanne, Thank you for your wonderful review! We’re delighted to hear about the helpful communication and the friendly service you received from your chauffeur. We believe that sharing local insights adds a special touch to your travel experience, especially in a beautiful city like Rome. We look forward to welcoming you again for another fantastic journey! Warm regards, Chloe

Posted 6 months ago

“Excellent service, nice pleasant driver, would definitely recommend it”

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Posted 8 months ago

Dear Pamela, Thank you for your fantastic review! We’re so glad to hear that you enjoyed our service and had a pleasant experience with your premium chauffeur. Your recommendation means a lot to us and encourages our team to keep delivering excellence. We can’t wait to welcome you back soon! Warm regards, Chloe

Posted 6 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews