Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“For my trip to JFK from home (Norwalk, CT), I needed a full-size SUV for 3 check-in luggage and two carry-on. Repeatedly I was offered a sedan and not a SUV For the pick from home, I asked for 6:45 pm to reach JFK 3 hours before departure, as Emirates requested. However, repeatedly Blacklane offered me 7:15 pm pick-up time. It took me two calls to Emirates and four calls to your office to finally get this resolved. This was a waste of time and needless anxiety that was unnecessary and unprofessional. I have been flying out of Dulles Airport in DC for the last 10 years and NEVER faced such unacceptable situation with the Emirates dedicate limo revice. The SUV that finally came (on time) at 6:45 pm. Driver Anil Kumar (?) was professional, the ride was comforable, and we made it to JFK by 8:15 pm because of heavy traffic. Hope this matter is corrected in the future. Dr. P. Basu”

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Posted 8 months ago

Dear Dr. Basu, Thank you for your feedback. We're pleased to hear that your chauffeur, Mr. Kumar provided a professional and comfortable ride. However, we sincerely apologise for the issues you faced with the vehicle selection and the initial pickup time. We understand how crucial it is to have everything go smoothly, especially before an important flight. Your concerns will be addressed to ensure a better experience for our guests in the future. We value your insights and hope to greet you again with the level of service you expect from us. Warm regards, Chloe

Posted 6 months ago

“Service was excellent”

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Posted 8 months ago

Dear Amilcar, Thank you for your excellent review! We’re thrilled to hear that you experienced top-notch service. Your satisfaction motivates us to keep providing the best for our valued guests. We can’t wait to have you riding with us again. Warm regards, Chloe

Posted 6 months ago

“Very nice BMW electrice sedan came for pick up. Drive was smooth and comfortable. App stated driver arrived but was nowhere to be found. Eventually found the driver parked at the attached mall entrance instead of the hotel entrance. Had to redirect the driver to the correct pickup location.”

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Posted 8 months ago

Dear David, Thank you for your review. We're glad to hear that you enjoyed the smoothness and comfort of our BMW electric sedan. However, we sincerely apologize for the confusion regarding your chauffeur's pickup location. We understand how important clear communication and coordination are and we’re reviewing this incident to prevent similar situations in the future. We appreciate your feedback and hope you'll give us another opportunity to serve you better next time. Warm regards, Jacob

Posted 7 months ago

“Wonderful service!”

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Posted 8 months ago

Dear Philip, Thank you for your wonderful review! We’re thrilled to hear that you had an exceptional experience with our service. Your satisfaction is our top priority and your feedback inspires us to keep delivering the best for our customers. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“We have used your services in several cities and we have been very impressed. In both cases, our flight had been delayed and the driver was waiting patiently for us and didn't seemed stressed out, as I'm sure it through his schedule off. In the cases where we used the service to head to the airport, they were waiting patiently in my driveway 15 minutes early.”

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Posted 8 months ago

Dear Philip, Thank you for your wonderful review! We’re delighted to hear that you’ve had positive experiences with our service across multiple cities. It's great to know our chauffeurs provided a calm and attentive experience, even amidst flight delays. Your feedback truly motivates us to continue striving for excellence! We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“We were charged for an additional ride that we didn’t take. We are traveling in Scotland and we used Blacklane for pick up at the airport, and then return. Those rides were great. But we got an unknown charge for $295 from Berlin. We were never in Berlin. Frustrating because it’s not resolved. Also concerned that the app might not be secure. How did this happen?”

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Posted 8 months ago

Dear Jeanne, Thank you for your feedback and I’m truly sorry to hear about the charge for the additional ride. It’s understandable to feel frustrated, especially when you feel you’ve not received the service you expected from us. Your experience is invaluable and I assure you we take these matters seriously. Security and clarity in our billing process are crucial and I regret that this incident has caused concern, I would like to inform your that Blacklane headquarters are located in Berlin and that is why you might be seeing this location on your charges. We would very much like to investigate this further to resolve it for you. Please reach out to us at guestrelations@blacklane.com with your booking details so we can review this further. Thank you for bringing this to our attention and we hope to regain your trust in our services. Best wishes, Jacob

Posted 7 months ago

“Very good service”

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Posted 8 months ago

Dear Łukasz, Thank you for your excellent review! We’re so glad to hear that you had a very good experience with our service. Your satisfaction is our top priority and your feedback really motivates us to continue doing our best. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“It was a very good service.”

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Posted 8 months ago

Dear Thomas, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our service. Your feedback encourages us to keep delivering the best possible experience for our clients. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Our driver was on-time, courteous and professional. I would reccomend this outfit to anyone looking for a top notch car service.”

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Posted 8 months ago

Dear Jeff, Thank you for your wonderful review! We’re delighted to hear that our chauffeur provided you with courteous and professional service. Recommendations like yours mean the world to us and motivate our team to keep up the great work. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Overall excellent experience”

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Posted 8 months ago

Dear Simon, Thank you for your excellent review! We’re so glad to hear that you had an overall fantastic experience with us. Your feedback truly encourages us to continue providing the best service possible. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 7 months ago

“Excellent service”

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Posted 8 months ago

Dear Charles, Thank you for your fantastic review! We’re so pleased to hear that you experienced excellent service with us. Your feedback means a lot and it drives us to maintain our high standards. We hope to see you again soon! Warm regards, Jacob

Posted 7 months ago

“Excellent service”

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Posted 8 months ago

Dear Garry, Thank you for your wonderful review! We’re delighted to hear that you had an excellent experience with our service. Your satisfaction motivates us to keep providing the highest quality. We look forward to seeing you again soon! Kind regards, Jacob

Posted 7 months ago

“One of the best services I have used. Punctuality, high quality, and luxurious cars. Thank you for providing the best you have. 🙏🏻💚”

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Posted 8 months ago

Dear Abdulhamid, Thank you so much for your amazing review! We’re thrilled to hear that you found our service to be top notch, with punctuality and quality at the forefront. Your kind words inspire us to continue delivering the best experience possible. Looking forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Prompt and curteous. Thank you for a pleasant drive.”

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Posted 8 months ago

Dear Tricia, Thank you for your kind words! We're thrilled to hear that you enjoyed a pleasant drive with us. Your feedback is greatly appreciated and we're grateful for the opportunity to serve you. We can't wait to welcome you back soon! Warm regards, Jacob

Posted 7 months ago

“We found the driver very easily, he was very punctual and friendly”

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Posted 8 months ago

Dear Marlene, Thank you for your fantastic review! We're delighted to hear that you found our chauffeur punctual and friendly. Your satisfaction is our top priority and we appreciate you taking the time to share your positive experience. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“The driver was very friendly, efficient and on time, making the start of our holiday an extremely pleasant experience.”

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Posted 8 months ago

Dear Carmel, Thank you for your wonderful review! We are so glad to hear that our friendly and efficient chauffeur helped kick off your holiday on a high note. Your satisfaction means the world to us and we appreciate you sharing your experience. We can’t wait to welcome you back for your next adventure! Warm regards, Jacob

Posted 7 months ago

“Excellent.”

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Posted 8 months ago

Dear James, Thank you for your excellent review! We're so pleased to hear that you had a wonderful experience with us. Your satisfaction is our top priority and your feedback inspires us to keep delivering outstanding service. We look forward to seeing you again soon! Best wishes, Jacob

Posted 7 months ago

“Excellent service very friendly driver. Car was immaculate and on time”

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Posted 8 months ago

Dear Yvonne, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our friendly chauffeur and that the vehicle met your expectations in cleanliness and punctuality. Your feedback is truly appreciated and motivates us to keep delivering top notch service. We look forward to seeing you again in the future! Best wishes, Jacob

Posted 7 months ago

“The driver was on time, the car was clean, the route to my destination was direct. What else could anyone want?”

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Posted 8 months ago

Dear John, Thank you for your fantastic review! We’re delighted to hear that your experience with us was seamless, from the punctuality of our chauffeur to the cleanliness of the vehicle and the direct route. It’s exactly what we strive for and we appreciate your recognition. We look forward to seeing you again! Warm regards, Jacob

Posted 7 months ago

“First time booking with Blacklane for a client, and you all have been amazing with communicating with my clients for pick up and when we had an itinerary change due to weather and flights, you worked with it! Highly recommend!”

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Posted 8 months ago

Dear Donna, Thank you for your glowing review! We’re thrilled to hear that you had a positive experience with our communication and flexibility during the itinerary changes. Your recommendation means the world to us and it drives our commitment to providing outstanding service. We can't wait to assist you and your clients again in the future! Warm regards, Jacob

Posted 7 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews