Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Drive was very professional, nice and friendly. Vehicle was cleaned and spacious!”

Helpful Report

Posted 8 months ago

Dear Minh-anh, Thank you for your fantastic feedback! We're delighted to hear that you found our chauffeur professional, friendly and that you appreciated the clean and spacious vehicle. Your satisfaction is our top priority and such compliments motivate us to uphold our high service standards. We can't wait to see you again! Warm regards, Jacob

Posted 7 months ago

“Our driver was excellent. She communicated with very well before our arrival and was helpful when we arrived.”

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Posted 8 months ago

Dear David, Thank you for your wonderful feedback! We're thrilled to hear that our chauffeur provided excellent communication and support during your arrival. Your praise truly motivates us to continue offering top notch service to our valued customers. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“First class service”

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Posted 8 months ago

Dear William, Thank you for your glowing review! We're thrilled to hear that you experienced our first class service. Your kind words truly inspire us to maintain the highest standards for our valued customers. We eagerly await your next journey with us! Warm regards, Jacob

Posted 7 months ago

“Great service, clean impeccable cars and superb drivers”

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Posted 8 months ago

Dear Iram, Thank you for your wonderful review! We are delighted to hear that you enjoyed our great service. Your satisfaction truly motivates us to continue providing the best experience possible. We can't wait to see you again soon! Warm regards, Jacob

Posted 7 months ago

“Excelent services.”

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Posted 8 months ago

Dear Violeta, Thank you for your outstanding review! We are thrilled to hear that you experienced excellent service with us. Your satisfaction is our top priority and your positive feedback motivates us to keep delivering the best. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“The connect with chauffeur was swift and the whole journey to my hotel was smooth. Mr. Haider was near the terminal 5, just outside the exit gates with display card so I didn't have to find my way to the Vehicle. Couldn’t have asked for more? This level of support goes long way!”

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Posted 8 months ago

Dear Kumar, Thank you for your fantastic review! We're thrilled to hear that your connection with the chauffeur was seamless and that your journey to the hotel was smooth. It's great to know that the support provided made your experience even better! We look forward to welcoming you on your next ride! Warm regards, Jacob

Posted 7 months ago

“I was charged for minutes waiting, and we didn't see the car. My husband had to track it down. Otherwise the ride was great.”

Helpful Report

Posted 8 months ago

Dear Kim, Thank you for sharing your feedback! We’re glad to hear that you enjoyed your ride overall, but we apologize for the inconvenience regarding the vehicle's location. Your comments are invaluable and would be happy to look into this for you to provide more accurate response. Please feel free to email us on guestrelations@blacklane.com with your booking number. We hope to see you again soon! Warm regards, Jacob

Posted 7 months ago

“Superservice Very friendly driver.”

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Posted 8 months ago

Dear Brigitte, Thank you so much for your wonderful review! We're delighted to hear that you found our chauffeur friendly and enjoyed the service. Your kind words really inspire us to keep striving for excellence in every journey! We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Great service - prompt - very nice informative driver”

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Posted 8 months ago

Dear Sharon, Thank you so much for your fantastic review! We’re thrilled to hear that you appreciated our prompt service and your chauffeur's informative nature. Your feedback motivates us to keep delivering excellence. We can’t wait to welcome you back for your next trip! Warm regards, Jacob

Posted 7 months ago

“Our overall service, from scheduling, to providing updates, to pick up and drop off we're great!”

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Posted 8 months ago

Dear Gary, Thank you so much for your wonderful review! We are delighted to hear that you had a great experience with our scheduling and updates of your services. Your satisfaction is our top priority and your feedback truly encourages us to maintain our high standards. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 7 months ago

“Vehicle was immaculate. Driver on time, very helpful and curteous. Would definately use Blacklane again if the need arose. Great service”

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Posted 8 months ago

Dear Leca, Thank you for your outstanding review! We’re thrilled to hear that you found the vehicle immaculate and your chauffeur helpful and courteous. Your kind words motivate us to keep delivering top notch service. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 7 months ago

“As I am used to, a wonderful experience”

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Posted 8 months ago

Dear Hafiz, Thank you for your glowing review! We’re so pleased to hear that you had a wonderful experience with us. It's always our goal to provide exceptional service and your feedback truly inspires us. We can’t wait to welcome you back for another fantastic journey! Warm regards, Jacob

Posted 7 months ago

“The driver was great couldn't ask for better service”

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Posted 8 months ago

Dear Mark, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our chauffeur and appreciated the service. Your satisfaction is what drives us and we’re grateful for your kind words. We can’t wait to see you again soon! Warm regards, Jacob

Posted 7 months ago

“Great service and drivers”

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Posted 8 months ago

Dear Gloria, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our service and found our chauffeur to be exceptional. Your satisfaction is our top priority and we appreciate your kind words. We look forward to seeing you again in the near future! Warm regards, Jacob

Posted 7 months ago

“Excellent service. Marco was prompt with our pickup from the airport. He was friendly and professional.”

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Posted 8 months ago

Dear Kathryn, Thank you for your wonderful review! We are thrilled to hear that Marco provided you with prompt and professional service during your airport pickup. It's always our goal to ensure a friendly experience for our valued clients. We truly appreciate your feedback and look forward to seeing you again in the future! Warm regards, Jacob

Posted 7 months ago

“Thank you for providing such a seamless booking experience from start to finish. Coordinating 27 taxi journeys-from the airport to the hotel, and then between the hotel and the karting venue-was made incredibly straightforward. The app was especially helpful, allowing us to easily identify drivers and track their locations for each pickup. I worked with Ozan, who was exceptionally helpful and informative throughout. I would definitely recommend your service again.”

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Posted 8 months ago

Dear Charlotte, Thank you for your amazing review! We are thrilled to hear that you found our booking experience seamless and that the app made coordination so straightforward for your group. It's great to know that Ozan provided you with exceptional support. Your recommendation means the world to us and inspires our team to continue delivering top notch service. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 7 months ago

“Driver was on time and courteous. The vehicle was very comfortable. I would use Blacklane again.”

Helpful Report

Posted 8 months ago

Dear Steve, Thank you for your fantastic review! We are so pleased to hear that your chauffeur was punctual and courteous and that you found the vehicle comfortable. Your feedback is greatly appreciated and inspires us to continue delivering outstanding service. We look forward to having the pleasure of seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Excellent driver who was extremely personable. Car well presented”

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Posted 8 months ago

Dear Valued Customer, Thank you for your fantastic review! We are delighted to hear that your chauffeur was not only personable but also maintained a well presented car. Your satisfaction is our top priority and your feedback motivates us to keep raising the bar. We can't wait to see you again soon! Warm regards, Jacob

Posted 7 months ago

“Driver was excellent, conscientious , and friendly ,”

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Posted 8 months ago

Dear Valued Customer, Thank you for your wonderful review! We’re thrilled to hear that your chauffeur provided excellent service while being conscientious and friendly. Your feedback truly fuels our passion for delivering exceptional experiences to our customers. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Excellent driver, lovely comfortable, relaxing drive from NY to Boston. Giorgios could not have done better.”

Helpful Report

Posted 8 months ago

Dear Jennifer, Thank you so much for your excellent review! We’re thrilled to hear that you had a lovely and relaxing drive from New York to Boston with Giorgios. Your kind words about our chauffeur truly inspire us to continue providing top notch service. We look forward to welcoming you on your next journey! Warm regards, Jacob

Posted 7 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews