Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“He made sure the communication was clear and detailed on where and when to contact him and find him. Certainly made thing easy in a somwewhat complicated delayed flight”

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Posted 8 months ago

Dear Julio, Thank you for your wonderful review! We are so glad to hear that our communication made your experience seamless, especially during a somewhat complicated delay. Your feedback reinforces our commitment to providing clear and detailed information to our valued customers. We hope to assist you again in the future! Warm regards, Jacob

Posted 7 months ago

“Great service. Excellent car.”

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Posted 8 months ago

Dear Laurel, Thank you for your fantastic review! We’re delighted to hear that you experienced great service and enjoyed the excellent car. Your kind words boost our team's motivation to keep delivering the best for our valued customers. We can’t wait to welcome you back soon! Warm regards, Jacob

Posted 7 months ago

“Very happy”

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Posted 8 months ago

Dear Valued Customer, Thank you so much for your wonderful review! We are overjoyed to hear that you are very happy with our service. Your satisfaction is incredibly important to us and we appreciate your kind words. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 7 months ago

“Polite and courteous chauffeur. Clean vehicle. Safe driving.”

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Posted 8 months ago

Dear Valued Guest, Thank you for your outstanding review! We are thrilled to hear that you found our chauffeur to be polite and courteous and that you enjoyed the clean vehicle and safe driving. Your feedback is invaluable to us as we strive to provide the best experience possible. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Excellent service will recommend”

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Posted 8 months ago

Dear Kerry, Thank you so much for your excellent review! We're thrilled to hear that you received top notch service and that you would recommend us. Your satisfaction means the world to us and we’re glad we could meet your expectations. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“good car, professional driver”

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Posted 8 months ago

Dear Igor, Thank you for your fantastic review! We are delighted to hear that you enjoyed the car and found our chauffeur to be professional. Your satisfaction is our top priority and we’re glad we could meet your expectations. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 7 months ago

“Considerate and kind drivers. Comfortable cars and the drivers are prompt.”

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Posted 8 months ago

Dear Alison, Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our considerate and kind chauffeurs. Your comfort is our top priority and we are glad that our prompt service met your expectations. We truly appreciate your feedback and look forward to seeing you again in the future! Warm regards, Jacob

Posted 7 months ago

“Pick up from Barcelona airport to hotel, excellent. The driver to take us from hotel to port didn’t show up!!!! Had to wait about 30-45 minutes for a replacement so that wasn’t great.”

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Posted 8 months ago

Dear Janet, Thank you for taking the time to share your experience with us. We’re delighted to hear that your pickup from the Barcelona airport to your hotel went smoothly. However, we sincerely apologize for the inconvenience you faced with the chauffeur not showing up for your journey to the port. We understand how frustrating that must have been, especially when you were relying on timely transportation. We’re currently looking into this matter to ensure it doesn’t happen again. Your feedback is crucial in helping us improve our service. Warm regards, Jacob

Posted 7 months ago

“Transfer service was good. But driver charged additional 40$ for a short coffee stop (15mins out of 5hrs drive) which costs already 850$, seemed a bit greedy.”

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Posted 8 months ago

Dear Juergen, Thank you for taking the time to share your thoughts. We're glad to hear that you found our transfer service to be good overall. However, we understand your concerns regarding the additional charge for the coffee stop. We aim to provide transparent pricing and exceptional service and we’re sorry if this experience felt lacking. Your feedback is invaluable to us and we'll be sure to address this with our team to ensure a more consistent approach in the future. We appreciate your understanding and hope to serve you better next time. Warm regards, Jacob

Posted 7 months ago

“we had a real bad expeiriencie with your services in Madrid, after i recieved the confirmation for a pick up of six passagers, just before landing i got a cancellation from Backlane for the pick up of my clinets, with no help at all from you part, i had to strugle to find a transportation for my VIP clients put them in UBER, i am not happy with the result.”

Helpful Report

Posted 8 months ago

Dear Julio, Thank you for your feedback. We are genuinely sorry to hear about the cancellation of your pickup in Madrid and the challenges you faced in securing alternative transportation for your clients. This is certainly not the level of service we strive to provide and we understand how stressful this must have been for you. We take your concerns seriously and would like to investigate what went wrong. Please reach out to us at guestrelations@blacklane.com so our team can assist you further and ensure we prevent this from happening in the future. Warm regards, Jacob

Posted 7 months ago

“Everything was perfect. The car was clean, the dirver was professional and kind and knows the route and answers all my questions.”

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Posted 8 months ago

Dear Maria, Thank you for your fantastic review! We're thrilled to hear that everything was perfect during your experience with us. Our team takes great pride in providing clean vehicles and professional service and it’s wonderful to know our chauffeur was able to assist you so well. We look forward to welcoming you back soon! Warm regards, Jacob

Posted 7 months ago

“We use Blacklane very often however I must say we don’t consider the EQS a first class vehicle. Since you cannot guarantee an S Class for example we have switched to other companies until EQS is removed from first class”

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Posted 8 months ago

Dear Dejana, Thank you for your candid feedback. We appreciate your loyalty to Blacklane and your insights regarding the vehicle selection in our First Class category. We understand how important it is to have the right vehicle for your needs and your comments will certainly be taken into consideration as we strive to enhance our offerings. We hope to welcome you back soon for a more satisfying experience. Warmest regards, Jacob

Posted 7 months ago

“On time, clean car, friendly driver!”

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Posted 8 months ago

Dear Dale, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your experience with our punctuality and friendly chauffeurs. Your satisfaction is incredibly important to us and we appreciate your kind words. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 7 months ago

“Once we connected, it took almost a half hour, everything went find thereafter.”

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Posted 8 months ago

Dear Thomas, Thank you for your feedback. We're glad to hear that once you connected, everything went well for you. We apologize for the initial delay and understand how important timely service is for our customers. Your comments are valuable to us. We appreciate your understanding and hope to provide you with an even smoother experience next time. Kind regards, Jacob

Posted 7 months ago

“As advertised. Will use again.”

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Posted 8 months ago

Dear Jose, Thank you so much for your great review! We are thrilled to hear that our service met your expectations and that you plan to use us again. Your satisfaction is our priority and we appreciate your trust in us. Looking forward to seeing you again soon! Best wishes, Jacob

Posted 7 months ago

“Excelent service”

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Posted 8 months ago

Dear Valued Customer, Thank you so much for your excellent review! We are overjoyed to know that you had a wonderful experience with our service. Your feedback truly motivates us to continue delivering top notch experiences for all our clients. We can't wait to see you again soon! Warm regards, Jacob

Posted 7 months ago

“DRIVER WAS ON TIME AND ADVISED OF HIS AEEIVAL.”

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Posted 8 months ago

Dear Ruth, Thank you for your wonderful review! We're delighted to hear that your chauffeur was on time and communicated their arrival effectively. Your satisfaction means the world to us and we're glad we could meet your expectations. We look forward to seeing you again soon! Warm regards, Jacob

Posted 7 months ago

“Really disappointed with my last few bookings with Blacklane. They confirmed the job had been accepted then cancelled about 20 minutes before we were meant to be picked up. I wish instead of 'confirmed' it said pending. In which case I would have started looking for an alternative company just in case. For context I was at an offsite with my company at a very remote location, so it wasn't ideal.”

Helpful Report

Posted 8 months ago

Dear Gabbi, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experiences. We’d appreciate the opportunity to investigate this further and understand what went wrong. Please contact us at guestrelations@blacklane.com so we can review the details and work on preventing this from happening again. Warm regards, Veronica

Posted 7 months ago

“I am very pleased with the service.”

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Posted 8 months ago

Dear Bethe, Thank you for your wonderful review! We’re thrilled to hear that you are pleased with our service. Your satisfaction is our top priority and it’s rewarding to know that we could meet your expectations. We can’t wait to see you again in the future! Warm regards, Jacob

Posted 7 months ago

“SUPERB SERVICES”

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Posted 8 months ago

Dear Hina, Thank you for your fantastic review! We’re so glad to hear that you found our services to be superb. Your satisfaction is incredibly important to us and we’re delighted that we could meet your expectations. We look forward to providing you with another excellent experience in the future! Warm regards, Jacob

Posted 7 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews