Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Excellent driver, right on time very helpful to us, two elders, one with mobility aid.”

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Posted 8 months ago

Dear Guest, Thank you for your wonderful review! We’re delighted to hear that our driver provided excellent service to you and your companions. Assisting our guests is something we take great pride in, and it’s truly heartwarming to know that we were able to make your experience a positive one. We look forward to welcoming you again soon! Warm regards, Lucia

Posted 8 months ago

“the service was superb. Our chauffeur, Hassan, was nice and very helpful.”

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Posted 8 months ago

Dear Fahad, Thank you so much for your fantastic feedback! We’re delighted to hear that Hassan provided you with outstanding service and was helpful during your journey. It's always our goal to ensure that our guests have a wonderful experience, and we are pleased to know that we were able to meet this expectation. We look forward to welcoming you back on your next ride! Warm regards, Lucia

Posted 8 months ago

“Prompt and courteous service from the chauffeur.”

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Posted 8 months ago

Dear Guest, Thank you for taking the time to share your experience with us! We're thrilled to hear that you experienced puntual and courteous service from our chauffeur. It's always our goal to ensure a pleasant journey for our valued customers. We look forward to serving you again soon! Warm regards, Lucia

Posted 8 months ago

“I was very pleased with the service I received.”

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Posted 8 months ago

Dear Guest, Thank you for your fantastic review! We're thrilled to hear that you were delighted with the service you received. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future! Warm regards, Lucia

Posted 8 months ago

“OUTSTANDING service. Mahfuz was waiting for us at PHL bag claim, the vehicle was right outside the door, and was very clean. He provided us with a comfortable, efficient and safe ride to our destination. Highly recommend.”

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Posted 8 months ago

Dear Kevin, Thank you for your wonderful review! We're delighted to hear that Mahfuz provided you with excellent service, and that you found the vehicle spotless, pleasant, and ready for your trip. Your recommendation truly means a lot to us and motivates our team to keep delivering top-notch experiences. We look forward to welcoming you back on your next journey! Warm regards, Lucia

Posted 8 months ago

“The messages coming in German and later in English are not useful. The car was very good. The driver was good but not the most clear on his explanation of the pickup place...”

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Posted 8 months ago

Dear Guest, Thank you for sharing your feedback! We're glad to hear that you enjoyed the quality of the car and found the driver to be good. We appreciate your comments regarding the communication, and we will certainly take that into consideration to improve our services. We look forward to providing you with an even better experience on your next ride! Kind regards, Lucia

Posted 8 months ago

“Clean, comfortable ride. Pleasant driver.”

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Posted 8 months ago

Dear Russell, Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed a spotless and comfortable ride with a enjoyable and nice driver. It’s feedback like yours that inspires us to maintain high standards for all our services. We look forward to providing you with another great experience in the future! Kind regards, Lucia

Posted 8 months ago

“Thank you for the Excellent service I received with your company. Both drivers gave outstanding service to me. I will definitely recommend this company and absolutely use your services again.”

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Posted 8 months ago

Dear Mary, Thank you for your excellent feedback! We're absolutely thrilled to hear that our drivers provided you with outstanding service. Your recommendation means a lot to us, and we can't wait to welcome you back for your next journey. Safe travels until then! Warm regards, Lucia

Posted 8 months ago

“Driver was prompt, car was immaculate. Great experience.”

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Posted 8 months ago

Dear Carol, Thank you so much for your fantastic review! We're delighted that your timely chauffeur and impeccable vehicle met your expectations. It’s always our goal to provide a great experience, and your feedback motivates us to keep up the great work. We would love to deliver another fantastic ride for you on your next journey. Warm regards, Chloe

Posted 8 months ago

“Staff is helpful and nice”

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Posted 8 months ago

Dear Kerry, Thank you so much for your kind feedback! Helping our customers with a smile is what we love to do at Blacklane. I am so pleased you felt supported and welcomed by us. Wherever you will be riding next, we'll be there to support you. Best regards, Chloe

Posted 8 months ago

“Prompt and polite service.”

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Posted 8 months ago

Dear Lyn, Thank you for your wonderful review! We’re thrilled to hear that we could deliver excellent service for you, and picked you up on time. At Blacklane we always want to give our guests a premium experience, and peace of mind. We hope to see you again for another ride! Kind regards, Chloe

Posted 8 months ago

“Blacklane has never disappointed me, they are always on time and polite. I will definitely use them again and refer them.”

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Posted 8 months ago

Dear Rosemarie, Thank you for your kind words and amazing review! It is so heartwarming to hear you have consistently enjoyed great service from us. Your recommendation means a lot, and we can't wait to host you again in the future! Warm regards, Chloe

Posted 8 months ago

“We both need wheelchairs, and the chauffeur got them for us at YYZ. We look forward to similar service once we return to Toronto. Thank you!”

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Posted 8 months ago

Dear George, Thank you for your fantastic review! We’re delighted to hear that our chauffeur provided you with the assistance you needed upon arrival at YYZ. Ensuring comfort and safety for our guests is so important, and we’re happy that you had a positive experience. We look forward to welcoming you back to Toronto and providing the same level of service again! Warm regards, Chloe

Posted 8 months ago

“I loved the blacklane services.. the drivers were so professional”

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Posted 8 months ago

Dear Roushan, Thank you for your wonderful review! We’re thrilled to hear that you loved our services and found our chauffeurs professional. Your kind words motivate us to continue providing the best experience possible. We look forward to serving you again in the future! Best regards, Chloe

Posted 8 months ago

“Driver met us at CDG holding a card with our name. He gave us a choice of the direct route to our hotel or a more picturesque route through the city. We chose the latter and he pointed out buildings of interest and answered our questions. When we enquired about good restaurants close to our hotel he gave several suggestions including the amazing Sea Palace which we loved. Excellent driver!”

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Posted 8 months ago

Dear Sandra, Thank you for your stellar review. We’re so pleased to hear that your driver provided a warm welcome at CDG and offered you the choice of routes. It’s wonderful that you enjoyed the picturesque journey while learning about the city’s highlights. We’re also glad you found the restaurant recommendations helpful! We look forward to welcoming you on your next adventure. Best wishes, Veronica

Posted 8 months ago

“My chauffeur awaited at LHR with a clear sign. He was friendly & talkative until I needed to use my internet connection, when he left me in peace. Took me directly to my flat , (happily accepted the short cuts of my local knowledge)”

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Posted 8 months ago

Dear Valued Guest, Thank you for your fantastic review. We’re delighted to hear that your chauffeur provided a warm welcome at LHR and that you enjoyed a comfortable ride to your flat. It’s wonderful to know he balanced friendliness with your need for privacy and that he was able to accommodate the shortcuts you suggested. We look forward to welcoming you on another journey in the future. Kind regards, Veronica

Posted 8 months ago

“Over the years, I have used Blacklane several times for transportation on trips when we’ve had more people than can fit in a taxi. I recently hired Blacklane for a number of transfers to and from airports and train stations, both in the US and in Europe, via their large SUVs or vans. Their service is always on time, reliable and professional. Communication is easy. The drivers are personable and very helpful dealing with luggage, and it’s been a great relief for me not to have to worry about making our flights and trains. I will definitely use Blacklane again in the future whenever we have a similar need.”

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Posted 8 months ago

Dear Desiree, Thank you so much for taking the time to share your wonderful experience with Blacklane. We’re delighted to hear that our service has consistently met your expectations across multiple trips. It’s great to know that our reliable, professional drivers and smooth communication have helped make your travels stress-free. Your kind words about our drivers’ assistance with luggage are especially appreciated, as we always strive to offer a personalized touch. We look forward to welcoming you on your future journeys. Warm regards, Veronica

Posted 8 months ago

“Great ride and friendly driver”

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Posted 8 months ago

Dear George, Thank you so much for your glowing review! We’re thrilled to hear that you had a great ride and found your driver to be friendly. Our team prides itself on providing exceptional service, and your feedback truly motivates us. We can’t wait to welcome you back for your next journey! Warm regards, Veronica

Posted 8 months ago

“Driver on time & courteous. Ride was smooth.”

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Posted 8 months ago

Dear Evelyn, Thank you for sharing such a fantastic review with us. We’re so pleased to hear your chauffeur’s punctuality and courtesy contributed to a smooth and enjoyable journey. Feedback like yours means a great deal to our team and inspires us to continue upholding the standards our guests can rely on. We look forward to the pleasure of welcoming you again whenever you travel next. Kindest regards, Veronica

Posted 8 months ago

“I have used Blacklane for many years. Service is always impeccable, drivers are always on-time, courteous and reliable. My rating is 5 stars out of 5 stars.”

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Posted 8 months ago

Dear Brian, Thank you so much for your kind words and for your continued trust in Blacklane over the years. We’re delighted to know that our chauffeurs’ punctuality, courtesy, and reliability have consistently met your expectations. Your loyalty means a great deal to us, and your thoughtful feedback encourages us to keep delivering the high standards you’ve come to know. We look forward to welcoming you on board again for your future journeys. Warm regards, Veronica

Posted 8 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews