Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Had a comfortable ride from SFO to Cupertino.”

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Posted 8 months ago

Dear Jayakumar, Thank you so much for your kind words! We're thrilled to hear that you had a comfortable airport pick-up from SFO. After all, we always want our guests to travel in comfort, style and with peace of mind. Whether on your return trip to the airport, or on another adventure, we'd love to see you on board soon. Warm regards, Chloe

Posted 8 months ago

“Very good ride and on time. We were happy with the experience. Will use again.”

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Posted 8 months ago

Dear Valued Guest, Thank you so much for your fantastic feedback! Welcome to Blacklane - we’re so happy that you enjoyed your ride and we got you there on time. Can't wait to see you on your next ride! Warm regards, Chloe

Posted 8 months ago

“Driver was on time very clean and tidy car and well dressed”

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Posted 8 months ago

Dear Toni, Thank you for this great review. We take pride in delivering a top-notch experience for our guests, including only the best chauffeurs and vehicles. Your feedback means a lot to us, and we'd love to welcome you again soon! Warm regards, Chloe

Posted 8 months ago

“My clients enjoyed riding Blacklane! I have come to truly love booking my clients with Blacklane... always friendly, always professional, always reliable!”

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Posted 8 months ago

Dear Linda, Thank you so much for your wonderful review! Providing friendly, professional, and reliable service is at the heart of what we do, and it’s fantastic to hear you are loving the Blacklane experience! We look forward to continuing to support you and your clients for all your future travel needs. Warm regards, Chloe

Posted 8 months ago

“Too overpriced - its a scam. Driver did not even open any doors for us. Will never book this again and company should be reported.”

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Posted 8 months ago

Dear Valued Guest, We're sorry to hear about your experience. We understand how disappointing it must have been to feel that the service did not meet your expectations, especially regarding the attentiveness of your driver. We’d appreciate the chance to look into this further and address your concerns directly - please reach out to us at guestrelations@blacklane.com so we can assist you personally. Sincerely, Veronica

Posted 8 months ago

“We book Blacklane on behalf of clients in the UK, Germany and in the USA. Service is generally very good. The standard of English of some of the drivers is sometimes poor, but driving standards and vehicle quality are good. Some drivers lack flexibility e.g. if the guest has more luggage than planned and it won't all fit the boot/trunk area, etc. Corporate customer support is very good.”

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Posted 8 months ago

Dear Craig, Thank you for your thoughtful review. We’re glad to hear that you find our service to be consistently good and that vehicle quality meets your expectations. If you are ever unsure about our luggage capacity, you can find further information on our website's Help page. We’re pleased to know that our dedicated customer care team has delivered excellent support, and we look forward to serving you and your clients again in the future. Warm regards, Chloe

Posted 8 months ago

“Both drivers where kind ,courstey and provided a pleasant drive to and from the airport”

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Posted 8 months ago

Dear Earl, Thank you for your kind review. We’re so pleased to know that both of your drivers made your trips to and from the airport courteous and enjoyable. Providing a friendly, comfortable ride is something we strive for with every journey, and it’s wonderful to hear we met that standard for you. We look forward to seeing you again on your next trip. With appreciation, Veronica

Posted 8 months ago

“Polte and helpful driver and comfortable car”

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Posted 8 months ago

Dear Margarete, Thank you for your wonderful review. We’re so pleased to hear that your driver’s politeness and helpfulness stood out, and that you were able to enjoy a comfortable and relaxing ride. Ensuring each journey is pleasant for our guests is always our goal, and it’s rewarding to know we met your expectations. We look forward to welcoming you again on your next trip. Warmest regards, Veronica

Posted 8 months ago

“I cannot tell you how terrible this company is. I booked 2 trips - one to an event and one home in a city I don’t know. I called 2 times to confirm! I have written confirmation for both trips. They picked us up, took us to our event and an hour after dropping us off, cancelled the return stranding us an hour an a half from our hotel at midnight….Who does that? Worst ever.”

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Posted 8 months ago

Dear Chip, We're sorry to hear about your experience, especially given the trouble and stress it caused you late at night in an unfamiliar city. We’d truly appreciate the opportunity to look into this further and address what happened - please reach out to us at guestrelations@blacklane.com with your booking details so we can assist you directly. Kind regards, Veronica

Posted 8 months ago

“All drivers and vehicles on every ride were great always on time polite friendly and cars so clean”

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Posted 8 months ago

Dear Domenico, Thank you for your glowing review. We’re so pleased to hear that you enjoyed your rides and appreciated the politeness and friendliness of our drivers. Maintaining clean and well-presented vehicles is something we take great pride in, and it’s rewarding to know this added to your positive experience. We look forward to welcoming you on your next journey. With appreciation, Veronica

Posted 8 months ago

“Our driver was amazing. It was our families first visit to Torando, we only had a few hours and he showed us all around. Our driver was caring to our family and was a kind driver. The trip was fantastic.”

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Posted 8 months ago

Dear Kimberly, Thank you for your fantastic review. We’re delighted to hear that your family had such a wonderful experience in Toronto and that your driver’s kindness and attentiveness left a lasting impression. Creating memorable moments for our guests is something we truly value, and it’s rewarding to know we could help make your visit to the city special. We look forward to welcoming you again on your future adventures. With warm wishes, Veronica

Posted 8 months ago

“U were at the airport in Amsterdam to pick us up n took us to our hotel. Your service was excellent. The young man that picked us up was very polite n told us about the big ships n where to go to C them.”

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Posted 8 months ago

Dear Carmel, Thank you for your excellent review. We’re so pleased to hear you had such a positive experience with our service in Amsterdam. It’s wonderful to know your driver not only offered polite and professional service but also shared helpful tips to enhance your visit to the city. We look forward to welcoming you back on your future travels. Kind regards, Veronica

Posted 8 months ago

“Great service”

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Posted 8 months ago

Dear Robert, Thank you for your wonderful review. We’re delighted to hear that you were pleased with our service. Providing the best possible experiences is always our goal, and it’s truly rewarding to know we met your expectations. We look forward to welcoming you on another journey in the near future. With appreciation, Veronica

Posted 8 months ago

“Very good service.”

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Posted 8 months ago

Dear Stephen, Thank you for your kind words. We’re so pleased to hear that you found our service to be very good. Providing exceptional experiences is at the heart of what we do, and it’s wonderful to know we’re meeting your expectations. We look forward to welcoming you on another journey soon. With gratitude, Veronica

Posted 8 months ago

“everything was great ! picked up the three of us at LGA and dropped us off at separate hotels.”

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Posted 8 months ago

Dear Edward, Thank you for your fantastic review. We’re delighted to hear that everything went smoothly during your trip and that our service met your expectations. It’s always our goal to provide seamless, stress-free transportation for you and your companions, and it’s rewarding to know we achieved that for you. We look forward to welcoming you again on your next journey. With appreciation, Veronica

Posted 8 months ago

“Driver, car everything great. BUT: way did the driver not get my phone number or any other Option to get in touch with me? And: why did he not get my messages (he said they never receive them) despite the fact that it is clearly stated in the app? The number I received was a German one although we were in France…? We missed each other at the train station and it took 20 minutes to meet…”

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Posted 8 months ago

Dear Michel, Thank you for taking the time to share your feedback. We’re pleased to know that you were happy with both the driver and the car. At the same time, we sincerely apologize for the communication issues you experienced during your pickup. We will certainly review the matter regarding message notifications and the international contact number to ensure a more seamless experience in the future. We truly appreciate your insights and hope to welcome you back soon for an even smoother journey. Kind regards, Veronica

Posted 8 months ago

“I have used Blacklane in several countries and have always been able to count on them to be reliable. I don't hesitate to use them.”

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Posted 8 months ago

Dear Jonathan, Thank you for your wonderful review. We’re delighted to know that you’ve enjoyed reliable experiences with us across multiple countries. Your trust means so much to our team, and we remain committed to upholding the high standards that keep you returning. We look forward to welcoming you on another journey in the near future. With appreciation, Veronica

Posted 8 months ago

“Fabulous - punctual, great communication, friendly service”

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Posted 8 months ago

Dear Robyn, Thank you for your fabulous review! We’re thrilled to hear that our punctuality, communication, and friendly service made such a positive impact on your experience. Your satisfaction is our priority, and knowing that we met your expectations is incredibly rewarding. We can't wait to assist you again in the future! Warmest wishes, Veronica

Posted 8 months ago

“We had the perfect ride experience with Sefa at Blacklane. The Mercedes was impeccable as was Sefa. He was very informative as we grilled him on questions regarding our surroundings as this was our first time in the area. We will most definitely use Blacklane again!”

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Posted 8 months ago

Dear Donna, Thank you for your fantastic review. We’re so pleased to hear that Sefa provided you with a perfect ride experience and that you enjoyed exploring the area. Knowing that our efforts contributed to making your journey special is truly rewarding. Your kind words inspire us to keep delivering exceptional experiences, and we look forward to welcoming you back on your next trip. With warm wishes, Veronica

Posted 8 months ago

“Very good!”

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Posted 8 months ago

Dear Mamta, Thank you for your fantastic review. We’re delighted to hear that you had such a good experience, and it’s truly rewarding to know we met your expectations. Your satisfaction means so much to us, and feedback like yours inspires our team to keep delivering excellent experiences. We look forward to welcoming you back again soon. With appreciation, Veronica

Posted 8 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews