Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Communication prior to service was very good. The driver was waiting for us, assisted with luggage to the car. Driver, Ioannis Tsopanis, was professional and friendly. Thank you for your excellent service!”

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Posted 8 months ago

Dear Janet, Thank you for your wonderful review. We’re so pleased to know that our communication met your expectations and that Ioannis made your journey enjoyable with his friendly and professional service. Creating smooth and pleasant experiences for our guests is always our aim, and it’s lovely to hear we achieved that for you. We truly appreciate your kind words and look forward to welcoming you again in the future. With gratitude, Veronica

Posted 8 months ago

“Black lane, is very professional. I am impressed by their promptness and cleanliness.”

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Posted 8 months ago

Dear Vilma, Thank you for your wonderful review. We’re delighted to know that our professionalism, punctuality, and cleanliness made a positive impact on your experience. Your satisfaction means a great deal to us, and it’s always rewarding to hear we’re meeting our guests’ expectations. We look forward to welcoming you on another journey soon. With appreciation, Veronica

Posted 8 months ago

“The driver was excellent in every way. I would use him again in an instant. He really went out of his way for us.”

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Posted 8 months ago

Dear Charles, Thank you so much for your fantastic review! I am so pleased to hear that you chauffeur went above and beyond to ensure you had an excellent experience. We will do everything possible to go the extra mile for our guests - thanks for letting us know we are doing the right thing. We can't wait to have you on board again! Warm regards, Chloe

Posted 8 months ago

“Everything about this trip was excellent- the driver his punctuality, personality, helpfulness, driving, cleanliness and safety of the vehicle. The only thing was the difficulty I had getting into the vehicle. I am disabled and climbing up into the vehicle was very difficult and we had to get a stool from the house in order for me to get up and in. Having said that, the driver did everything he could to help and was genuinely concerned for me.”

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Posted 8 months ago

Dear Sandee, Thank you for your kind review and for highlighting your chauffeur's helpfulness and wonderful service. We're delighted to hear that you felt safe and comfortable during your ride. We understand the challenges posed by vehicle accessibility, and we truly appreciate your patience and understanding. Your feedback helps us improve our service for everyone. Please let us know at guestrelations@blacklane.com if there is anything further we could do to support you. We would be happy to have you on board again soon! Warm regards, Chloe

Posted 8 months ago

“Very nice and helpful chauffeur, comfortable car”

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Posted 8 months ago

Dear Heidi, Thank you so much for your lovely review! It is fanstastic to know that your chauffeur was helpful and you enjoyed a comfortable ride. Providing an exceptional experience is our top priority, so thank you for letting us know we achieved this for you. We look forward to your next ride with Blacklane. Warm regards, Chloe

Posted 8 months ago

“Fabulous service. Thank you.”

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Posted 8 months ago

Dear Nicole, Thank you so much for your excellent feedback! Incredible service is what we do here at Blacklane, to ensure your journey meets our high standards. We can’t wait to welcome you back for your next ride. Warm regards, Chloe

Posted 8 months ago

“Our driver (Scott) was great - attentive, communicative, very professional. Great experience!”

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Posted 8 months ago

Dear Valued Guest, Thank you so much for sharing your fantastic experience with us! I am delighted that Scott was attentive and professional throughout your journey. Our team strives to create memorable experiences, and it's wonderful to know we achieved that for you. We look forward to seeing you again on your next trip! Warm regards, Chloe

Posted 8 months ago

“Prompt, courteous service. Beautiful vehicle.”

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Posted 8 months ago

Dear Diana, Thank you so much for your wonderful feedback! We’re thrilled that your vehicle met our high standards, and your chauffeur arrived promptly. We work hard to ensure that every detail is perfect for our guests, and it’s rewarding to know we succeeded in making your experience special. Thank you for choosing Blacklane for this ride - see you on the next one! Warm regards, Chloe

Posted 8 months ago

“Extremely efficient from booking to drop off. Our chauffeur Giorgi very helpful for a smooth pickup. The Black Lane app also very handy with regular updates. Will strongly recommend their services.”

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Posted 8 months ago

Dear Johan, We’re delighted to hear that your journey was smooth from the moment you booked until the final drop-off. It’s great to know Giorgi’s friendly support and the updates from our app helped make your travel experience stress-free. Your strong recommendation means a great deal to us, and we’d be happy to welcome you back for another trip anytime. Kind regards, Veronica

Posted 8 months ago

“High class, on time and friendly”

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Posted 8 months ago

Dear Nicklas, It’s wonderful to know that our punctuality and warm approach left such a positive impression on you. Hearing that you consider our service to be of a high standard is truly rewarding for our team. Providing exceptional experiences is always our goal, and your kind feedback encourages us to keep raising the bar. We would be delighted to welcome you on another smooth journey in the future. Warm regards, Veronica

Posted 8 months ago

“We were expecting for the driver to meet us at the luggage collection. Although I booked my car using my USA number, they had it under my UAE, so, I had to call the company when we arrived since we did not see the driver at the luggage collection area. Finally they replied to my text stating that they do not have a reservation for us. even though the driver text me stating that he was there. We had to go and look for him. It would have been much easier and cheaper to have booked Uber or Lyft had I know the service is exactly the same as Uber anyway. Even the pick up place was in the same place as Uber. My experience with them in UAE is so much better. Will not be using them in USA. The driver was very nice though.”

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Posted 8 months ago

Dear Hugh, We truly appreciate you taking the time to let us know about your arrival experience. We’re sorry to hear about your experience. We’d appreciate the chance to look into this further - please contact us at guestrelations@blacklane.com with your booking details, so we can assist you directly. It’s encouraging to know you still found your driver pleasant, and we hope we can make your next journey a smooth one from start to finish. Kind regards, Veronica

Posted 8 months ago

“On time, engaging driver, immaculately clean and comfortable vehicle! Highly recommend. Drive us from Edinburgh to Glasgow.”

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Posted 8 months ago

Dear Michael, It’s great to hear that your driver’s friendly personality, along with the cleanliness and comfort of the vehicle, helped make your journey a pleasure. We’re so pleased the trip between Edinburgh and Glasgow flowed smoothly from start to finish, as that’s exactly what we strive to deliver. Your recommendation means a lot to us, and we would be delighted to welcome you on another journey. With gratitude, Veronica

Posted 8 months ago

“Excellent service”

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Posted 8 months ago

Dear Michael, It’s wonderful to know you enjoyed your recent experience with us and found our service to be excellent. Providing our guests with a smooth and enjoyable journey is something we care deeply about, so your feedback means a great deal. We appreciate you taking the time to share your thoughts and would be happy to welcome you on board again whenever you travel next. Kind regards, Veronica

Posted 8 months ago

“The Driver was very Friendly and the drive was comfortable.”

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Posted 8 months ago

Dear Valued Guest, We’re so glad to hear your driver’s friendly manner helped make the journey a pleasant one. It’s wonderful that you were able to travel in comfort, as creating a relaxing ride is something we truly value. Thank you for taking the time to share your experience, and we’d be delighted to welcome you on board again in the future. Kind regards, Veronica

Posted 8 months ago

“A very courteous young man who drive very well. So glad we arranged the trip from Narita to our motel rather than seeking a taxi and potentially struggling through translation problems. A very comfortable drive as well.”

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Posted 8 months ago

Dear David, It’s wonderful to know your journey from Narita to your motel was both smooth and comfortable. We’re glad that arranging your ride with us removed any language barriers and let you enjoy a relaxing start to your stay. Thank you for taking the time to share such kind words - we’d be happy to welcome you again whenever your travels bring you our way. Warmest regards, Veronica

Posted 8 months ago

“Driver was very pleasant and professional”

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Posted 8 months ago

Dear Tania, Thank you for your kind words about your chauffeur! We’re thrilled to hear they delivered exactly the level of service we aim to provide. We look forward to having you on board with Blacklane again in the future. Warm regards, Chloe

Posted 8 months ago

“Excellent and professional service!”

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Posted 8 months ago

Dear Linda, We’re delighted to hear that you found your experience with us both excellent and professional. Knowing we were able to meet your expectations is truly rewarding for our team. Thank you for taking the time to share your thoughts - your kind feedback motivates us to keep delivering journeys that reflect the highest standards of care and quality. Best regards, Veronica

Posted 8 months ago

“We've used Blacklane in many different locations, and each one has been professional and wonderful! We look forward to using them again soon.”

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Posted 8 months ago

Dear Bette, We’re so pleased to hear that your experiences with Blacklane have been consistently positive and professional, no matter the location. Your continued trust and loyalty mean a great deal to us, and your kind words encourage our team to keep upholding the high standards you’ve come to expect. We look forward to making your next journey just as smooth and enjoyable. Kind regards, Veronica

Posted 8 months ago

“Everything EXCELLANT”

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Posted 8 months ago

Dear William, We’re delighted to hear that every aspect of your recent journey met your expectations. Knowing that you’re so pleased with the experience means a great deal to us and reinforces our commitment to providing consistently high standards. Your generous feedback is truly appreciated and encourages our team to keep aiming for excellence. Best regards, Veronica

Posted 8 months ago

“I gave it 3 stars not for the car or driver, but for the payment this time. As it's always will be the hold amount that will be taken but this time they released it back and deducted a new one just because a discount was added, when it's easly can be adjusted from the first held amount.”

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Posted 8 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback regarding the payment process. We’re sorry for any confusion or inconvenience caused by the hold and subsequent charges. Our goal is to make each step of the experience as smooth and transparent as possible, and your comments help us identify where we can improve. We truly value your input and appreciate the opportunity to make things right moving forward. Kind regards, Veronica

Posted 8 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews