Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,633 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Great experience. Nice, professional drivers; on time pickup and dropoff; high quality vehicles. Thank you.”

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Posted 8 months ago

Dear Tracy, We’re so pleased to hear that your journey was enhanced by our professional chauffeurs and punctual service. It’s wonderful to know that the quality of our vehicles also contributed to making your trip a positive one. Your thoughtful feedback means a great deal to us and motivates the team to keep aiming for excellence. Best regards, Veronica

Posted 8 months ago

“Our Driver was excellent & very helpful”

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Posted 8 months ago

Dear Clifton, Thank you for your wonderful feedback! We’re so pleased to hear that our driver provided excellent service and was helpful during your journey. Your positive experience is our top priority, and we’re glad to know our team made a difference. Your kind words truly motivate us to maintain our commitment to outstanding service. Kind regards, Veronica

Posted 8 months ago

“Driver on time , courteous and full of local info . Car was late model Audi and clean as a whistle. What more can you ask for?”

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Posted 8 months ago

Dear Ian, We truly appreciate you sharing your recent experience with us. It’s great to hear that your chauffeur’s punctuality, courteous manner, and local knowledge added to the enjoyment of your trip. We’re also pleased you found comfort in the clean, late‑model Audi. Knowing you had such a positive journey means a great deal to us and encourages our team to keep striving for excellence. Kind regards, Veronica

Posted 8 months ago

“Excellent service…great, competent driver…excellent value for the price! Highly recommend”

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Posted 8 months ago

Dear Amanda, We’re delighted to know that your chauffeur’s excellent service and the overall experience left such a positive impression. It’s wonderful to hear you found great value in your journey with us, and your kind recommendation truly means a great deal to our team. Feedback like yours inspires us to continue delivering memorable rides. Best regards, Veronica

Posted 8 months ago

“As usual, on time, car was clean, safe, professional and pleasant driver”

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Posted 8 months ago

Dear Eileen, We’re so pleased to hear that your chauffeur ensured a clean, safe, and enjoyable ride for you. Knowing your journey was smooth and comfortable is truly rewarding for us. Your thoughtful feedback encourages us to keep delivering experiences that meet the highest standards. Kind regards, Veronica

Posted 8 months ago

“Driver was smartly dressed, very polite, helpful and drove us to the airport with care. I will definitely be booking again with Blacklane when in Saudi”

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Posted 8 months ago

Dear Kaas, We’re delighted to know that your chauffeur’s professionalism, polite manner, and attention to detail helped make your journey an enjoyable one. Hearing that you travelled in comfort and felt well looked after is exactly what we strive for. We look forward to making your next visit to Saudi just as pleasant. Best regards, Veronica

Posted 8 months ago

“You guys totally came through for my team and I recently. There were severe thunderstorms in Chicago, causing flight cancellations at O'Hare. We needed to be in Cincinnati for a series of meetings and somehow, you guys found drivers to shuttle us between Illinois and Ohio to drive us overnight. We arrived tired, but on time and safe. Thanks so much!”

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Posted 8 months ago

Dear Joe, We’re thrilled to hear that we were able to assist you and your team during such a challenging situation. It's our priority to ensure our passengers arrive safely and on time, no matter the circumstances. Your kind words truly motivate us to continue delivering exceptional service. Thank you for choosing Blacklane, and we look forward to supporting your travel needs in the future. Warm regards, Veronica

Posted 8 months ago

“The driver was excellent, he was ontime, and very courteous. We would definitely use Blacklane on our next visit to London.”

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Posted 8 months ago

Dear Beth, We’re so pleased to hear that your chauffeur’s courtesy and punctuality helped make your trip to London a memorable one. It’s always rewarding to know our efforts contribute positively to a guest’s travel plans. We truly value your intention to ride with us again and appreciate your thoughtful feedback. Kind regards, Veronica

Posted 8 months ago

“Very good driver and service.”

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Posted 8 months ago

Dear Christopher, We’re delighted to know that both your driver and the overall experience left such a positive impression. Your satisfaction means a great deal to us, and it’s rewarding to hear that everything met your expectations. We truly appreciate you taking the time to share your thoughts. All the best, Veronica

Posted 8 months ago

“Excellent driver and service. On time .”

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Posted 8 months ago

Dear Nizarali, We’re so pleased to hear that your driver made such a positive impression and that everything ran smoothly during your journey. Punctuality is something we take pride in, and it’s wonderful to know it contributed to your excellent experience. Your kind feedback means a lot to us. Best regards, Veronica

Posted 8 months ago

“While the car services were good and the car was also good, while getting dropped from Hyderabad Airport to Home on 17th August 2025 - The driver asked me for a tip. If we are paying so much for these services , i am not sure why the tip. This was not the case when i was dropped to Aiport on 1st August 2025”

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Posted 8 months ago

Dear Balaji, Thank you for sharing your feedback regarding your recent ride. I'm pleased to hear that you were satisfied with the car and the service itself, but I'm sorry to learn about your experience with the driver asking for a tip. Your concern is completely valid, as our service fee is meant to encompass a complete experience without added expectations for gratuity. We appreciate you bringing this to our attention, and we will address it with our team to ensure consistent service for all our clients. If you have any further concerns or would like to discuss this matter, please don’t hesitate to reach out to us at guestrelations@blacklane.com. Warm regards, Veronica

Posted 8 months ago

“Very good service”

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Posted 8 months ago

Dear Mehran, We’re delighted to know you had such a positive experience with our service. Hearing that your journey went smoothly and met your expectations is truly rewarding for our team. Your kind words inspire us to continue striving for excellence in every ride. All the best, Veronica

Posted 8 months ago

“My clients were extremely impressed with every aspect of their arrival Transfer. Driver was easy to find and communicated with them as soon as they landed, car was immacutalely clean, baggage taken care of and driver conversed with them on their drive into London and delivered them to their Hotel. They feel they had a scenic tour of London enroute to their Hotel however it may have just been the usual route to the Tower Hotel where they were dropped off.”

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Posted 8 months ago

Dear Rosanne, Thank you for your wonderful review! We are delighted to hear that your clients had such a positive experience with their arrival transfer. It’s fantastic to know that the driver was able to communicate effectively and provide a comfortable journey while ensuring everything ran smoothly. We strive to create memorable experiences for our guests, and we’re thrilled that they felt they got a scenic tour of London along the way! Looking forward to welcoming you again soon! Warm regards, Veronica

Posted 8 months ago

“Professional and punctual!! Even early. Very well done.”

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Posted 8 months ago

Dear Valued Guest, Thank you for your fantastic feedback! We're thrilled to know that our professionalism and punctuality left a positive impression on you. Arriving early is always our goal to ensure a stress free experience for our passengers. We can't wait to see you again in the future! Best wishes, Jacob

Posted 8 months ago

“There was a problem with our plane coming back. Your agent waited patient at PHL for hours, then our flight was postponed until the next day. Blacklane was gracious, efficient, trustworthy throughout the experience. Another Blacklane agent arrived at PHL promptly as I landed the next day, and was a good driver and our conversation made the time go faster. Have only had very good experiences with Blacklane.”

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Posted 8 months ago

Dear Trudy, Thank you so much for your fantastic review! We truly appreciate your recognition of our agent's patience and professionalism during a challenging time. It’s heartening to hear that your experiences with Blacklane have been consistently positive. Our team strives to provide not just reliable service, but also meaningful connections during your journeys. We look forward to seeing you again in the future! Warm regards, Jacob

Posted 8 months ago

“Excellent service, on-time, and a very friendly and knowledgeable driver! I will use Blacklane again!”

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Posted 8 months ago

Dear David, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our service and that our driver made such a positive impression on your journey. Timeliness and friendly, knowledgeable service are what we strive for and it’s wonderful to know we hit the mark for you. We can’t wait to see you again! Warm regards, Jacob

Posted 8 months ago

“I am a travel advisor and I have been using Blacklane for myself and my clients over 7 years now. Blacklane has never let me down. All the drivers have been very polite and punctual. I have yet to have a bad experience. Blacklane is my go to transfer company and I am never disappointed. I like they way they are in constant contact with you. They send emails and text messages in advance to let you know who your driver will be and their ETA. It's much better than any Uber Black service I have had and their prices are very competitive. I highly recommend Blacklane. They are the best!”

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Posted 8 months ago

Dear Maria, Thank you so much for your fantastic review! We’re thrilled to hear that Blacklane has consistently met your expectations over the past 7 years. Our team works hard to ensure our drivers are punctual and polite and it's great to know you appreciate our proactive communication. Your loyalty and recommendation mean the world to us. We look forward to continuing to provide you and your clients with top notch service. Warm regards, Jacob

Posted 8 months ago

“Very good service, not too pricy. Extremely convenient and reliable, especially when travelling abroad!”

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Posted 8 months ago

Dear Mark, Thank you for your fantastic review! We're thrilled to hear that you found our service convenient and reliable, especially during your travels abroad. We strive to provide high quality experiences without breaking the bank, and your feedback confirms we're on the right track. We can't wait to see you again on your next journey! Warm regards, Jacob

Posted 8 months ago

“Excellent service but the price was a bit high. Found other services that were less expensive”

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Posted 8 months ago

Dear Robert, Thank you for your feedback! We're glad to hear you appreciated our service. We understand that pricing is an important factor when choosing a transportation provider and we're always striving to offer the best value for the quality we deliver. Your insights are invaluable as we continue to improve. We hope to see you again soon! Warm regards, Jacob

Posted 8 months ago

“Brilliant service from London to South Wales with prompt time! Highly recommend”

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Posted 8 months ago

Dear Sioned, Thank you for your brilliant review! We're so happy to hear that you had a great experience traveling from London to South Wales with us. Your recommendation means a lot to our team and we’re delighted that our prompt service met your expectations. We look forward to welcoming you on your next journey! Best wishes, Jacob

Posted 8 months ago

Blacklane GmbH is rated 4.7 based on 3,633 reviews